Linsiwo sent me the wrong size out when I, ordered some Sandals. They refused to accept their mistake or give me a free return label. I found their customer service unhelpful. I would never use them... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My husband sent me a link to Liwisi, so I've made a few purchases from here. Almost everything I bought from Liwisi was a success for me. The clothes fit really well, I get a lot of compliments, and I... Toon meer
Bedrijf heeft geantwoord
Great experience. Good quality clothing and so unique. They are trustworthy, What you see on their website is exactly what you get. This is important to me, since I do like surprises. Excellent cus... Toon meer
I had an amazing experience. Their pieces are truly unique and stylish and you can tell a lot of thought goes into every design. The quality exceeded my expectations, and everything feels beautifully... Toon meer
Bedrijf heeft geantwoord
4,1
Goed
321 reviews
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The customer service is very helpful…
The customer service is very helpful and responsive to every of my email.
Excellent service.
21 februari 2025
Review zonder uitnodiging
Antwoord van Liwisi
Hi julians, thank you for your strong support to our website and look forward to our next meeting. Have a nice day!
The customer service very well and…
The customer service very well and promptly well response. Most of the design is minimal but with gimmick. The knitted tops and the asymmetry shirt fit me well.
19 februari 2025
Review zonder uitnodiging
Antwoord van Liwisi
Hi ATCHARA, thank you very much for your support and we are honored that our service can be of help to you. We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Have a nice day!
1 for 1 exchange
I ordered a sweater in Dec,the top didn't really suit me, I requested for an exchange, they are so kind by allowing me to order another clothes without topping a single cent though the 2nd item value is slightly higher. However I would think they should improve their administrative work.
In total I had 2 orders experience with them so far I am satisfied with the quality.
23 december 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hi Lily, thank you very much for your support and we are honored that our service can be of help to you. We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Have a nice day!
My package is missing
My package is missing. I paid for 3 shirts and have not received any. It's been more than 2 weeks.
This is the first time I ordered from your company and your delivery service is terrible and not reliable.
If you cannot deliver please refund because you have not responded to any of my emails.
L75131 and L75133
Email me your response
17 februari 2025
Review zonder uitnodiging
Antwoord van Liwisi
2/27/2025 replied
Dear Gigi
We deeply apologize for the unpleasant experience caused by the logistics issues. In response to this situation, we have promptly provided feedback to the relevant logistics service providers and fully understand the inconvenience and dissatisfaction you may have caused as a result. As compensation, we have reissued a new order for you free of charge and sincerely hope that you can receive it smoothly. If you encounter any questions or need further assistance in the subsequent process, please feel free to contact us. We are always on standby and dedicated to serving you.
Best regards
Liwisi
Order 2 Weeks+ Ago, Still Not Delivered
I ordered 2 tops on 29 January, but still not get them delivered. The tracking app still says "pending pickup" which I cannot know where they are.
So I thought it might be scammer. How come it takes more than 2 weeks, even within the same SEA region??
Even if it (luckily) arrives, I will never use this service again which takes too long for delivery.
13 februari 2025
Review zonder uitnodiging
Antwoord van Liwisi
2/13/2025 replied
Dear June
We are very sorry for the inconvenience caused to you in the logistics experience. We deeply understand the trouble and inconvenience this has caused you.
Your package is currently in the cross-border transportation stage and is steadily heading towards the destination country. Normally, cross-border transportation takes 7 to 14 working days. However, due to the backlog caused by the recent surge in traffic during holidays, your package was unable to arrive as scheduled. We deeply apologize for this.
We are always committed to improving service quality and ensuring the satisfaction of every customer. This delay was not our intention. Please rest assured that your package is being actively processed and we are continuously tracking its shipping status. If you have any questions or need further assistance, please feel free to contact us. We promise to provide you with a satisfactory response as soon as possible.
We sincerely apologize for any inconvenience caused and thank you for your understanding and patience.
Sincerely,
Liwisi
Customer Service Team
2/17/2025 updated
Full refund had been issueed
Great Shopping Experience and Customer Service
Very user friendly online platform which allowed great shopping experience. I am very impressed with the immediate respond to customer queries by customer service.
11 februari 2025
Review zonder uitnodiging
Antwoord van Liwisi
Hi Vinny, thank you for your strong support to our website. With your encouragement, we will make more products. Welcome to our website next time. Have a nice day!
Worst experience
Place my order January 30, 2025. I received 1 of 2 shipment package last week. Where is my 2nd shipment package? Called Unini shipping company said only received invoice but package never arrived since 2/3/2025. Emailed your company at least 3 times for status update but no one replied. Not sure why you ignored and no respond to the customer email. The worst experience. Please resolve it ASAP.
10 februari 2025
Review zonder uitnodiging
Antwoord van Liwisi
13/2/2025 replied
Dear Zoe
We deeply apologize that our logistics service did not meet your expectations and resulted in a poor experience for you.
Your second package was successfully shipped on February 3rd and is currently in the normal shipping process. We sincerely apologize for the inconvenience and trouble caused to you this time.
We are well aware that logistics experience is crucial for every customer, and this delay clearly did not meet your expectations. We have been working hard to optimize the logistics process to reduce the occurrence of such situations and improve the overall service experience.
During this period, if you have any questions, need further updates, or seek other assistance, our team is always here and ready to provide support at any time. Please rest assured that we will closely monitor the transportation status of the package and ensure its safe delivery to your hands as soon as possible.
We apologize again for any inconvenience caused and sincerely thank you for your understanding and patience. We value the trust and support of every customer, and look forward to giving back your kindness with even better service in the future.
Liwisi
Customer Service Team
Good quality
Good quality, fast shipping and seller quick response my questions. Highly recommend this shop.
9 februari 2025
Review zonder uitnodiging
Antwoord van Liwisi
Hi lisyan, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
Worst experience
Worst shopping experience ever! The quality was so poor. Got damaged items, and none of my 14 items had tags like SIZE, material, or where it’s made. You don’t know what size you get. All of them were way to big! I ordered US small sizes but they all look like the Large size. I returned the item. I was told i would be refunded after i initiate return, no! They said contact after parcel is delivered. My parcel got delivered 3 days ago and i emailed them, no response or refund yet. I purchased $400+ items and paid another $132 for return. I’m still waiting to be refunded!
5 februari 2025
Review zonder uitnodiging
Antwoord van Liwisi
2/7/2025 replied
Dear Kritika,
We are very sorry for not responding to your email in a timely manner, and we deeply understand the anxiety you have felt as a result. Here, we solemnly promise to reply to your email as soon as possible within 24 hours. Please be patient and wait for our reply.
Meanwhile, we have arranged a full refund for you. Please pay attention to the confirmation email and refund details that we will be sending soon. We deeply apologize for the unpleasant experience caused to you this time, and your satisfaction has always been our top priority.
Thank you again for your understanding and patience. We look forward to providing you with a better service experience in the future.
Sincerely,
Liwisi
Customer Service Team
สั่งซื้อสินค้าไปตั้งแต่ 29 ม.ค…
สั่งซื้อสินค้าไปตั้งแต่ 29 ม.ค ปัจจุบันสถานะการจัดส่งไม่เคลื่อนไหวเลย /ติดต่อไปก็ไม่มีใครตอบ ขอยกเลิกการสั่งซื้อ เพราะไม่ทันใช้แล้วค่ะ
6 februari 2025
Review zonder uitnodiging
Antwoord van Liwisi
2/7/2025 ตอบ
เรียนลูกค้า
ขอโทษที่ให้รอ เรายังไม่ได้รับคำสั่งจากคุณ เราเข้าใจความวิตกกังวลและความคาดหวังของคุณในขณะนี้ ที่นี่เราขอให้คุณแจ้งหมายเลขการสั่งซื้อของคุณเป็นการส่วนตัวเพื่อให้เราสามารถหาปัญหาได้อย่างรวดเร็ว เราได้จัดให้มีเจ้าหน้าที่พิเศษดูแลสถานการณ์ของคุณอย่างพิถีพิถันแบบตัวต่อตัวเพื่อให้แน่ใจว่าเราสามารถหาทางออกที่น่าพอใจสำหรับคุณโดยเร็วที่สุด
โปรดมั่นใจได้ว่าเราเข้าใจคุณค่าของลูกค้าทุกคนอย่างลึกซึ้งและความพึงพอใจของคุณคือการแสวงหาอย่างไม่หยุดยั้งของเรา ขอขอบคุณอีกครั้งสำหรับความเข้าใจและความอดทน เราหวังว่าจะได้รับข่าวดีจากคุณโดยเร็วที่สุด
ด้วยความจริงใจ
ลี Weisi
ทีมบริการลูกค้า
Disappointed by color runs issues
The one-piece top with a cardigan-over-shirt design looks stylish and feels like good quality. However, the cardigan’s color bleeds onto the shirt even after a quick rinse, making it high-maintenance. Considering the price, it’s not practical to send it for dry cleaning after every wear. Disappointing in terms of durability. I couldn't post this review on Liwisi site, so I am sharing my experience here instead.
29 januari 2025
Review zonder uitnodiging
Antwoord van Liwisi
2/7/2025 replied
Dear Joyce
We are very sorry that the quality of our products and the cleaning methods we provide did not meet your expectations. We are well aware that receiving a product with unsatisfactory quality will disappoint and inconvenience you, and we deeply understand this. At present, we have arranged a dedicated person to provide one-on-one specialized handling for the problems you have encountered, striving to find a satisfactory solution for you as soon as possible.
Meanwhile, if you have any questions or need further guidance on the cleaning method of the product, please feel free to contact us at any time. We are always here and willing to provide you with necessary help and support. Thank you again for your understanding and patience. We look forward to providing you with a better service experience.
Sincerely,
Liwisi
Customer Service Team
Disappointing Experience with a Poorly Made Jacket
Unfortunately, my experience with this website was very disappointing. The jacket I received was completely different from what was shown in the photos on their website. The belt, instead of being at the waist, sits at the chest, which is a significant design flaw. When I contacted customer support to report the issue, I received no response. To make matters worse, I noticed that negative reviews get deleted. It seems like they don't take customer feedback seriously, which was really frustrating. I would strongly recommend you think twice before purchasing from this site. Make sure to check other customers' reviews carefully before making a decision.
23 januari 2025
Review zonder uitnodiging
Antwoord van Liwisi
2/7/2025
Dear neda
We are very sorry that the quality of our products did not meet your expectations. We deeply understand the disappointment and inconvenience you may feel when you receive a product that does not meet your expectations. Here, we sincerely request that you privately inform us of your order number? We will immediately arrange a dedicated person to handle your issue in a one-on-one and meticulous manner, ensuring that we provide you with a satisfactory solution. Sincerely thank you for your understanding and cooperation.
Sincerely,
Liwisi
Customer Service Team
Antwoord van Liwisi
Hi Ong, thank you for your strong support to our website. With your encouragement, we will make more products. Welcome to our website next time. Have a nice day!
Satisfied with my purchase
I was happy when receiving my shipment. The clothes look exactly what I expected. Good quality, and the sizes fit me perfectly. Besides, I love how they packed my stuff! The customer service team was very proactive and responded to my email promptly.
13 januari 2025
Review zonder uitnodiging
Antwoord van Liwisi
Hi Evelyn, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
Antwoord van Liwisi
こんにちは、私たちの製品の品質があなたの予想に達していなくて申し訳ありませんが、あなたの注文番号を内密に教えていただけませんか。私たちはあなたが満足するまであなたの状況にフォローします。
I have experienced a great customer…
I have experienced a great customer service from them and will shop from them again.
13 januari 2025
Review zonder uitnodiging
Antwoord van Liwisi
Hi dear, thank you for your strong support to our website and look forward to our next meeting. Have a nice day!
Purchased few times
Purchased few times. Those items I bought, quality not bad. But the measurement guide for some of the clothes didn’t work for me as my size could be in between two sizes which sometimes hard for me to judge when buy online, especially jacket or outerwear. For enquiry of return or request refund, you can reach out Liwisi Service to check with Evelyn who is very fast in her response.
4 december 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hi YN Lyn, thank you very much for your support and we are honored that our service can be of help to you. We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Have a nice day!
My first time purchasing from Liwisi
My first time purchasing from Liwisi. I loved the product quality, shipping services, and query email response time and the Liwisi team kept my order as a customer satisfaction as their priority. Thank you for delivering. Loved it. A request being a Liwisi customer from now onwards that you please design the outfits for US XS or US XXS (petite) that would be super helpful.
31 december 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hi dear, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
I should have google this review site before i placed the order
I ordered 3 items and plan to wear them around Christmas. Yet the whole batch took more than 2 weeks to ship. When it finally arrived right before Christmas, I found the collar of one of the sweaters has been came apart when i unpacked it. Not to mention I can't wear it at Christmas and was too busy to complain and ask for a refund. The return/refund policy is very unfriendly. I won't recommend this shop anyway
Update as of 12 January 2025:
I received a prompt response from the Customer Service (CS) team after sharing my previous comment. They offered me the choice of a replacement or a refund, and I opted for the latter. The refund was processed immediately. I appreciate the excellent service provided by the CS team and hope to see improvements in the product quality control moving forward.
22 december 2024
Review zonder uitnodiging
Antwoord van Liwisi
1/6/2025 replied
Hi Ginlui, we learned that you had an unpleasant experience in our store. In response to the issue you raised, we have specially formulated a corresponding solution and contacted you in a timely manner, aiming to make up for this deficiency and ensure that you are satisfied with our service. We sincerely thank you for your valuable suggestions and encouragement. Your feedback is an important driving force for us to continuously improve and enhance our service quality. We promise to continue working hard to ensure that every customer can enjoy excellent service and a pleasant shopping experience.
All clothes is amazing and same looks like picture
All clothes is amazing and same like photo!!
I love it and enjoy the this clothes
Customer service also good and quick answer!!
29 december 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hi namhee, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
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