Lovell Homes Reviews 

We reserved our plot at Laurel Gate in Whitburn. Vicki and Rebecca have both been fantastic in taking us through the process step by step. They have answered our questions quickly and made the process so far personal and tailored to our family. We are very excited to see the house progress with our choices. Thank you

Niki was great really helpful with helping us reserve our plot we can’t thank her enough

Louis Rolfe was so helpful and patient. He explained every step of the process and made purchasing our house so easy. The fact he is also going to be there every step of the way gives us confidence in Lovells Homes, he is an asset to your company and much appreciated.

The process was seamless and amazing

Staff and team very helpful and knowledgeable

Me and my partner purchased a 4 bed plot from Lovell. We sold my partners house and part exchanged my current Lovell plot to purchase the new house. I was told the part exchange process was easy - it was far from it. There was constant phone calls and attendance from various surveyors whilst I was also dealing with the solicitors for the purchase of the new property. We were pushed by lovely legal progressor about a completion date for my partners house sale (as her sale was contributing towards the new house deposit and funds) this happened for weeks, when we sorted a completion date and edged towards this my solicitors told me it was Lovell who were holding up the process and we shouldn’t have been pushed for a date. Lovell kept direct contacting us rather than using our solicitors. The day we completed we did not receive the keys till 4pm even after the money had been sent to Lovell to complete hours before hand.

On inspection of the new house the garage has been recently screeded, raising the floor level meaning the garage door could not be shut and secured. I phoned the development who told me they had no contractors available to resolve the issue and to phone the emergent out of hours which I did. They arranged a lock smith to come out who could not resolve the issue. I phoned again and was told they would notify me when they had an action plan in place this was days ago I’m still yet to receive a call and my garage still cannot be shut and secure.

Honestly, our buying process with Lovell Homes was brilliant from start to finish. The whole thing went through so quickly and smoothly. The sales team kept us in the loop the entire time and were incredibly helpful, making sure every single request we had was looked after. We’re absolutely delighted with the house itself. There were only a few minor snags when we moved in, but they were sorted out almost instantly. The site manager, Phil Abdulla, was incredibly approachable and personally made sure those few bits were resolved right away. We couldn’t be happier with Lovell Homes.

Staff were very approachable, answering any questions quickly and giving sound explanations.

I moved into a new build house, which was built by Lovell homes.
I accidentally punctured a radiator inlet pipe.

Aftrer the piping was repaired it left a significantly large area of damaged walling.

I was contacted by Lisa who made all the necessary arrangements for an engineer to come and make the necessaey repair. She was ffrienly, professional, and courteous. And equally important vey efficient.

Rob, the engineer, called today to rectify the damage.
He also was very professional, friendly and courteous.
He spent quite some time and executed the work to the highest standad. It is now impossible see any evidence of the damage.

Rob and Lisa please accept my thanks to you both

Tom Leask.24

The first time I stepped in the sales office at holt I was greeted by a very friendly sales executive called Bonnie. She has gone out of her way to help make the process of buying a Lovell home as simple as possible. I really look forward to working with her and expect the whole experience to be good.

Don't buy anything in wombourne from here there is no brilliant transport links as they state there won't be enough schools doctors dentists you won't be welcome.

I could not fault the engineers (Rob & Marris) - they were really considerate as knew I was working from home and their attention to detail and care in their work was of a very high standard. Vicki in customer care is always do friendly and the worked was booked in super quick and at times that worked for me. Great experience all round!

Jordan at Stradbroke did an exceptional job of painting our porch. Thanks

Great friendly people easy to deal with

Jacqueline at Central square was excellent—she explained everything clearly and provided all the relevant details with the reservation. It was a great experience reaching out to her, as she was highly responsive, and communicated with great clarity while having all the information readily available.
We are only at the very start of our journey, but so far it has been amazing. She made our experience very enjoyable and ensured that both I and my family felt completely comfortable.
Thank you, Jacqueline, for your support and assistance!

Haven’t yet moved in but Jayne from the sales office made the first part of our journey extremely easy, she is knowledgeable, kind and supportive - thank you! Very much looking forward to moving in to our new home.

We purchased our home on the Williams Park development in Wymondham, Norfolk, and have unfortunately experienced a large number of issues since moving in.

Today, Jordan repainted our front door pillars.
When we viewed and bought the property, they initially looked well finished, but the paint soon began to flake and black marks started showing through.

Among several other remedial works, Jordan had previously repaired a two foot square section of our ceiling which had to be cut out (after our brand new carpets in the upstairs hallway and bedroom were pulled up) because of a plumbing fault.
Jordan promised we would not see where the hole had been cut and he was true to his word.

Throughout every visit, Jordan has been a pleasure to deal with.
He clearly takes great pride in his work, pays close attention to detail, and strives to achieve the highest standard possible.
The quality of his workmanship is excellent, and he is a real credit to the company.

It is just a shame that our home was not finished to Jordan’s standard in the first place.
Had the original work been completed with the same level of care and professionalism that Jordan consistently demonstrates, many of these issues could likely have been avoided.

Please pass on our thanks and appreciation to Jordan for his hard work and commitment to delivering a quality result.

Jordan did an amazing job of repairing the staircase where setting had caused cracks.
Extra bonus for sorting the front door which was stiff to close. Polite and helpful all around!

We dealt with Jacqueline at Central Square and could not fault our experience. I felt that Jacqueline was very friendly, helpful and had great knowledge of the houses and could answer any questions we had on the spot without having to go elsewhere to find the answers. Our experience was great and believe that she wasn't only across everything to do with Lovell and the estate we were considering she was also very helpful with regards to the overall area and amenities.

Hello, I want to formally report an issue of a rude and unsatisfactory customer experience with one of your out of hour staff today 15/06/2026 at 20: 57 (She gave me her name to be Elizabeth) spoke to me very rudely and unprofessional.
She spoke to me as if she had a personal issue with me and try to control me as a kid.
I guess the call was recorded. Kindly investigate this. I will appreciate if this can be look in.