My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... Toon meer
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Eine Lycatel-Mobilfunk-SIM-Karte wurde ohne mein Wissen, ohne meine Unterschrift und unter Verwendung meiner E-Mail-Adresse auf meinen Namen registriert. Ich erhalte regelmäßig E-Mails von Lycatel, de... Toon meer
Good prices for bundles and good phone service, but quite bad app interface and annoying handling. Lycamobile spams me incessantly with messages about special offers that I can't turn off anywhere, so... Toon meer
Bedrijf heeft geantwoord
Meine Fragen wurden schnell und korrekt beantwortet und mir wurde sofort geholfen. Der Mitarbeiter war sehr nett- wie immer. Herzlichen Dank
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Contactgegevens
1080, Vienna, Verenigd Koninkrijk
- www.lycamobile.at
2,6
Slecht
348 reviews
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SIM Registrierung nicht möglich
SIM Registrierung nicht möglich, sämtliche angebotenen Methoden schlugen wegen einem „technischen Fehler“ fehl. Hotline natürlich nicht mehr erreichbar. Super!
4 augustus 2026
Antwoord van Lyca Mobile AT
Sehr geehrter Kunde,
Es tut uns leid zu hören, dass Sie Probleme bei der Registrierung Ihrer SIM-Karte haben und unser Support-Team nicht erreichen konnten. Wir verstehen, wie frustrierend diese Situation sein kann.
Um uns bei der Untersuchung zu helfen, geben Sie bitte Ihre Telefonnummer oder SIM-Daten, die von Ihnen verwendete Registrierungsmethode, etwaige Fehlermeldungen oder Screenshots sowie Datum und Uhrzeit des Problems an.
Beste Grüße,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I sent all needed info about me and my…
I sent all needed info about me and my case and reply took 4 days and it was absolutely useless
30 juli 2026
Antwoord van Lyca Mobile AT
Dear Customer,
We’re sorry to hear that your previous support experience did not meet your expectations. We understand how frustrating it is to wait for a response after providing the requested information and not receive a helpful resolution.
We would like to review your case further. Please provide your phone number or case reference number, along with any previous communication details, so we can investigate and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Excellent service
3 augustus 2026
Antwoord van Lyca Mobile AT
Hi Jaspreet Singh,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
My experience is basically good in this…
My experience is basically good in this recent years, because I am been using the mobile network for good 11 years now.
3 augustus 2026
Antwoord van Lyca Mobile AT
Hi customer,
We're so happy to hear about your positive experience with our mobile network over the past 11 years! We truly appreciate your long-standing loyalty.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Poor customer care experience
I have never experienced customer service as poor as Lyca Mobile’s.
Last month, my data allowance expired one day before my plan renewal date. I contacted customer service and was instructed to top up $30 so they could manually renew my plan. While I was on the call, I added the $30 exactly as directed. The representative then told me they were unable to process the renewal at that moment and would complete it later.
The next day, my plan had still not been renewed, and the $30 credit had disappeared. When I contacted customer service again, I was told the credit had been consumed. This happened only because I followed the instructions provided by Lyca Mobile’s own representative.
My account was then automatically charged again for the plan renewal. Since the issue was not resolved, I disputed the charge through my bank and recovered the $30. Now Lyca Mobile is demanding that I repay the $30 plus a $5 penalty fee or reverse the dispute.
To make matters worse, this month I am unable to renew my plan at all because Lyca Mobile has placed a restriction on my account until I pay the disputed amount and fee. I am effectively being denied service because of a problem that arose from following the instructions of their own customer support team.
The most frustrating part is the lack of knowledge, accountability, and consistency from customer service. Every call results in a different explanation, and no one seems able to properly investigate or resolve the issue. Instead of taking responsibility for their mistake, they are making the customer pay for it.
Customers should not be penalized for following the advice of Lyca Mobile staff. Extremely disappointing experience, poor communication, poor complaint handling, and one of the worst customer service experiences I have encountered.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Lyca Mobile AT
Dear Ketan,
We appreciate you taking the time to share your detailed feedback regarding your recent experiences. We sincerely regret the frustration and inconvenience caused by the issues with your data allowance, plan renewal, and the subsequent account restrictions. We understand how concerning it is when instructions from our support team lead to further complications and financial disputes. We are actively reviewing your case to understand why the initial guidance resulted in your credit being consumed and why your plan was not renewed as promised. We are committed to investigating the inconsistencies in the information you received and the handling of your complaint to ensure such situations are avoided in the future. Your experience highlights areas where we need to improve our internal processes and communication, and we are taking your comments seriously as we work to enhance our customer service and accountability.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben!
Wir freuen uns sehr, Ihnen eine reibungslose Verbindung zu einem hervorragenden Preis-Leistungs-Verhältnis bieten zu können – genau das, was Sie verdienen.
Herzliche Grüße
Ihr Lyca Mobile-Team für Bewertungsanliegen
trustpilotreview@lycamobile.com
They were suppose to take €7.92 from my…
They were suppose to take €7.92 from my account and instead took €9.90…
2 augustus 2026
Antwoord van Lyca Mobile AT
Dear Zade,
We’re sorry to hear about the unexpected charge and understand your concern regarding the difference between the amount you expected to pay and the amount deducted.
To help us investigate, please provide your phone number, the plan or transaction details, the date of the payment, and any payment confirmation or screenshots showing the charge.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile AT
Dear Customer,
Thank you for your positive feedback! We're glad to hear you find Lyca Mobile affordable and good. We appreciate your support and look forward to continuing to serve you.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Super cool project
1 augustus 2026
Antwoord van Lyca Mobile AT
Hi Rawia Mallak,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile AT
Dear Customer,
We’re sorry to hear that you are unhappy with our service. We appreciate your feedback and would like to understand what went wrong so we can help improve your experience.
Could you please elaborate the issue you have been faced so that we will help you with resolution as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I recharge 2 times my sim card 14,90…
I recharge 2 times my sim card 14,90 with my card i dont habe ctedot
1 augustus 2026
Antwoord van Lyca Mobile AT
Dear Alexandra,
We’re sorry to hear that your recharge has not been credited and understand how frustrating it must be to have completed the payment but not see the balance updated.
To help us investigate, please provide your phone number, recharge amount, date and time of the transactions, and payment confirmation or screenshots of the charges.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Über die App ist alles viel…
Über die App ist alles viel einfacher...als über den Browser.
30 juli 2026
Antwoord van Lyca Mobile AT
sehr geehrter Kunde,
wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit freundlichen Grüßen
Ihr Lyca Mobile-Bewertungsteam
Can not scan my face
Can not scan my face, awful experience!!!! Tried 100 times and still it doesn’t recognize me. Please help me to register my SIM card, and to become part of your services, I payed two times already! Disaster of an experience really…. Work on your face scan. Thank you.
30 juli 2026
Antwoord van Lyca Mobile AT
Dear Marko,
We are very sorry to hear about the difficulties you experienced with the facial scan during your SIM card registration. We understand how frustrating it must be to encounter such issues, especially after multiple attempts and payments. We are actively working to improve our facial recognition system for a smoother experience. We appreciate you bringing this to our attention.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Aktivierung nicht möglich
Aktivierung nicht möglich - mehrere Optionen probiert
eSIM Nummer gefordert, wird aber nirgends angezeigt
30 juli 2026
Antwoord van Lyca Mobile AT
sehr geehrter Kunde,
wir bedauern, dass Sie Ihre eSIM-Karte nicht aktivieren können und die erforderliche eSIM-Nummer nicht angezeigt wird.
Bitte teilen Sie uns Ihre Bestellnummer oder die für den Kauf der eSIM-Karte verwendete E-Mail-Adresse mit und fügen Sie einen Screenshot des Aktivierungsbildschirms bei, auf dem die eSIM-Nummer fehlt. Wir werden das Problem prüfen und Ihnen helfen, die Aktivierung schnellstmöglich abzuschließen.
Mit freundlichen Grüßen
Lyca Mobile Review-Team
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile AT
sehr geehrter Kunde,
wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit freundlichen Grüßen
Ihr Lyca Mobile-Bewertungsteam
On 27th July
On 27th July, I paid €6,90 to start a plan with Lyca. It’s 30.07 now and there is no activation of my plan. I called the customer service twice. There is a reference number 113180395.
Even after registration online, I can use the QR code to start using my eSIM.
27 juli 2026
Antwoord van Lyca Mobile AT
Dear Nitin,
We sincerely apologize for the delay in activating your plan and the inconvenience this has caused. We understand your frustration with the service not being active despite your payment and calls to our customer service. We are looking into this matter with reference number 113180395 to resolve it promptly.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Cannot recieve or send text messages
First e sim worked. Purchased a new phone, got a replacement e sim and since then I am unable to send or recieve text messages.
I cannot access banking or any other applications that send sms verification codes. I cannot even confirm appointments.
I never had this issue until the first replacement e sim was issued.
I cannot even port the number to a new phone provider as they require an sms code.
I have spent 6 weeks emailing back and forth with no resolution. I have made 3 phone calls in one week to the help centre (which is very clearly off shore) and each time they tell me the same thing. They will create a ticket and resolve within 48 hours.
I have had this number for 20 years and cannot lose it as I use this number for work as well but I don't know what to do anymore. I am at wits end.
15 juni 2026
Review zonder uitnodiging
Antwoord van Lyca Mobile AT
Dear Branka,
We sincerely regret the ongoing difficulties you've experienced with your eSIM and text messaging services, especially given the importance of your phone number for both personal and professional use. We understand how frustrating it must be to be unable to access essential services like banking and appointment confirmations, and we acknowledge the significant inconvenience this has caused over the past six weeks. We are truly sorry that our previous attempts to resolve this issue have not met your expectations. We are committed to investigating this matter further to find a definitive solution and restore your service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
5g not working
Last month i subs National S Package and it was Running on LTE not 5g. I contacted call centre 3,4 times but they couldnt solved my problem.
3 juli 2026
Antwoord van Lyca Mobile AT
Dear Waris khan,
We are very sorry to hear about the issues you experienced with your National S Package and the 5G service. We understand your frustration with the repeated calls to our call center that did not resolve the problem. Please provide the Lyca Mobile number to check and assist.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Schlechtes System
Bruder, was für ein schlechtes system habst ihr. erst mal wollst ihr keinen ausweiss scannen. und dann geheimlich schaltets ihr automatische erneuerung beim meinem esim.
29 juli 2026
Antwoord van Lyca Mobile AT
Sehr geehrter Khalsa,
es tut uns leid, von Ihren Erfahrungen zu hören, und wir verstehen Ihre Bedenken bezüglich der Identitätsprüfung und der automatischen Verlängerung Ihrer eSIM. Wir nehmen Ihr Feedback ernst und werden uns der Sache annehmen.
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam
trustpilotreview@lycamobile.com
Unlimited in austria now no more,And…
Unlimited in austria now no more,And please more option for more gb for eu.
25 juli 2026
Antwoord van Lyca Mobile AT
Dear customer,
We appreciate your feedback regarding the changes in Austria and your request for more GB options in the EU. We are always working to improve our services.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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