Maison Minimalist Reviews 

137
TrustScore 3 uit 5

3,0

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Beoordeeld met 1 van de 5 sterren

Quality of the bag does not worth the price. The website gives a quality and good impression of the bags but when I bought it, I could tell its product is as average as what you get on other cheaper o... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought two of these bags, the Saly mini and the original Saly makeup bags. I have been using them for a while, and I'm really satisfied with them. It helps when they lay flat on a table, and I'm abl... Toon meer

Beoordeeld met 4 van de 5 sterren

Their customer service is top notch. Great communication and they very empathetic toward the issue that I have regarding the product got slightly damaged during postage. They offer me three options i... Toon meer

Beoordeeld met 1 van de 5 sterren

The 3 bags ordered together were sent separately and took up to 2 months to arrive. Very bad quality product. Far too expensive for what it is. Hopeless return policy as customer ends up paying m... Toon meer


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

137 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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3,0

Alle reviews

(137)

44 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I ordered the blush pink small makeup…

I ordered the blush pink small makeup bag. Wow. I’m delighted. It came in time for my trip away & I can’t wait to use it. Perfect size for my makeup & I will be purchasing the next size up. I may go for the black as I think it will set it off perfectly.
Thank you.

12 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I purchased 2 bags in different colours…

I purchased 2 bags in different colours and one of them had a large crease, i immediately contacted CS who got back to me quickly with 3 options. Great correspondence from the team. I’m very happy with my bags now as my complaint was resolved speedily.

6 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very good quality and leather material

Very good quality and leather material. Holds so many products and can use it for either skincare or makeup products and very handy for a travel size bag to take on holiday! I would definitely recommend this product and purchase again!

9 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great product, great team👍🏼

The SALY makeup travel bag is so pretty and super functional! Great design & great size! The customer service team were really helpful and responsive when I emailed them about some concerns I had.

27 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great product, even better customer service

I just received my expandable travel make-up bag and I could not be more pleased with my purchase. I did have some questions with my shipping because the tracking wasn’t showing up - their CS team was very responsive and all was well with my delivery. Will be purchasing more as gifts (-:

25 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

When I received my product in the mail

When I received my product in the mail, it had some small dents. I didn't want to try removing them myself, based on the advice I received, so I was sent a completely new product at no extra cost. I'm very satisfied and can highly recommend it! 👍🏼

20 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service

When I received (shipping time takes a while so bear this in mind when ordering) my beauty organizer there were some unremovable stains on the outside of the fabric. After sending a mail to customer service (with pictures of the damage) they quickly offered me to sent me a new one. I received the new one in perfect condition and I love it! My contact with customer service was very pleasant. Thanks for your great service :)

12 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

La make up bag aveva uno strano odore…

La make up bag aveva uno strano odore appena aperto il pacco e non ho potuto utilizzarla, dopo circa due settimane aveva perso quell’odore ma al primo utilizzo ho visto che ha iniziato a perdere il colore e ad ingiallirsi (il colore scelto era cipria). Materiale di pessima qualità.

1 juli 2024
Review zonder uitnodiging
Logo Maison Minimalist

Antwoord van Maison Minimalist

Hi Maria,

Thank you for sharing your feedback. We’re really sorry to hear about the issues you've experienced with the makeup bag. We completely understand how frustrating it can be when a product doesn't meet your expectations.

We did try reaching out to you via email to resolve this matter, but it seems your mailbox is full. Please feel free to contact us directly at info@maison-minimalist.com so we can work together to find a solution and ensure you're satisfied with your experience.

We truly appreciate your patience and look forward to resolving this for you.

Best regards,
Maison Minimalist

Beoordeeld met 5 van de 5 sterren

Great quality

Great quality . Was sceptical to order but impressed with quality of this product. Also very good customer service!

13 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love it!

I love my new makeup/travel bag. Just enough room for all my cosmetic and daily products yet it doesn't take up much room in my suitcase! Will definitely buy more as gifts.

16 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love this bag!

I purchased the Saly expandable travel bag in Barbie pink recently after I realized that my 10-year-old single compartment makeup bag was no longer cutting it. This became particularly apparent at a work conference; I really needed to be able to find and put on all my makeup quickly, for my daily meetings and events, but I was spending way too much time combing through my makeup bag everyday just trying to find things. I had to finally just dump everything out on the counter so I could find everything in time. While this worked, it was very messy, and I was constantly knocking things over. As soon as I got home, I started looking for another bag.

I knew I wanted one with separate compartments, and after a little bit of looking, I knew that I wanted one that folded out as well. Your bag has been exactly what I needed for my travels. It keeps things organized and super easy to find, while simultaneously holding way more than my old bag. Also, the color just is fun and gives me joy. I'm really really happy with my purchase. Thanks for making such a good quality product!

22 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The perfect travel set!

I ordered the SALY makeup bag, which is the perfect size for my makeup! Initially there was a small mix up where I was sent their new larger size SALY instead, but the fantastic customer service team sorted this out for me like it was no trouble at all. In the end I kept both bags - the smaller one for my makeup and the larger one is the perfect size for my Dyson air wrap and my most used attachments, it’s so big I can get my hairbrush and full size bottles of my hair styling products in too!
It’s the perfect little travel set for travelling, and now they both match!
The only thing I will mention, is that both bags are in the Pearl white colour - however, there is a slight variation in the shade between the two bags! But for the price, I can’t complain! 😊

8 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect makeup bag

Perfect makeup bag! Very light to carry, pretty, and can fit so much! My makeup routine now has become so much more organized! Love it!

5 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love itt!!!

The bags are so cute and you can fit so much inside! Love ittt💗 perfect to take to the beach because it’s waterproof too!

5 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

If I could give no stars, I would

Update: I complained and they sent me a replacement, which seems slightly better quality than the first one. Zips are still a challenge, though.

Original review: If I could give no stars, I would. Product is awful quality: uneven stitching, zips that don’t close, loose threads, cheap material. Not like advertised and certainly not worth the price. Customer service is incredibly slow - auto response says up to ten business days to respond. Ridiculous.

18 mei 2024
Logo Maison Minimalist

Antwoord van Maison Minimalist

Hi Louise,

Thank you for sharing your feedback, and I’m sorry to hear that your experience hasn’t been what you expected. We truly value your input, and I’m glad the replacement is an improvement, though I understand the zips are still an issue.

We’d love the opportunity to turn this into a positive experience for you. Please feel free to reach out to us directly at info@maison-minimalist.com, and we’ll work with you to resolve this to your satisfaction.

Thanks for your patience, and we look forward to making things right!

Best,
Maison Minimalist

Beoordeeld met 5 van de 5 sterren

The cutest bag EVER

The cutest bag EVER! I got the color / Barbie pink- and it’s perfect. It fits full size products, Brushes, basically everything i need for a full face on the go! I will definitley be ordering more from them 🥰

6 april 2024
Review zonder uitnodiging

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