Maison Minimalist Reviews 

137
TrustScore 3 uit 5

3,0

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Quality of the bag does not worth the price. The website gives a quality and good impression of the bags but when I bought it, I could tell its product is as average as what you get on other cheaper o... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought two of these bags, the Saly mini and the original Saly makeup bags. I have been using them for a while, and I'm really satisfied with them. It helps when they lay flat on a table, and I'm abl... Toon meer

Beoordeeld met 4 van de 5 sterren

Their customer service is top notch. Great communication and they very empathetic toward the issue that I have regarding the product got slightly damaged during postage. They offer me three options i... Toon meer

Beoordeeld met 1 van de 5 sterren

The 3 bags ordered together were sent separately and took up to 2 months to arrive. Very bad quality product. Far too expensive for what it is. Hopeless return policy as customer ends up paying m... Toon meer


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

137 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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3,0

Alle reviews

(137)

44 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Durable!!

Durable!!
This bag is amazing! The quality is great and it upholds its structure. Having the middle compartment of the bag attached to the bag makes a big difference!

5 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Pretty and Practical

I recently bought the Saly makeup bag in Barbie Pink and it is beyond beautiful. The bag is spacious and the quality is exceptional. I can fit my skincare and makeup in one bag so it makes my mornings easier.

23 februari 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great customer service

I was really excited about their makeup bag I ordered. I only used it a few times since getting it but unfortunately the strap broke. I loved the bag so much I reached out to Maison, and even though it was outside of the 30-day return policy they offered to send me a new one! I really appreciated this as the bag is great and I'm happy I'll be able to continue using it. Great bag & customer service!

16 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Cute and functional makeup bag!

I purchased the Saly makeup bag and it is my new favorite purchase! The hot pink color is stunning and it has so much room - easily fits all of my makeup plus some! Exactly what I was looking for! The perfect everyday + travel make up bag! An easy 10/10 for me!

19 januari 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Average customer service, did eventually help me after spamming on email and social media

Updating my review from a 1 star to a 3 star to reflect that Maison Minimalist did end up issuing me a refund but that was only after leaving a bad review here and commenting on their social media posts. The time I had to spend doing this I will never get back when they really should have just don’t the right thing in the first place. Their attitude was still “not our problem”’when I was asking for help and I would have expected better service from a small business. I actually purchased from them on purpose instead of Amazon as I wanted a high quality product and to support a small business but unfortunately will not be taking this approach again. I do thank you for eventually issuing the refund but you really could have had better customer service. I also suggest you use a different courier provider in the UK as Evri are well known to be problematic.

_________________________
I have had a terrible experience with this company I do not recommend buying off them. Firstly, I pre ordered a product which shipped on time but the shipping was very slow and took 10 days. Then the item was delivered and they left the item outside my house where it was stolen and Maison Minimalist have not been helpful at all re sending me the product which I need for up coming travel. They are refusing to help me, and I expect me to organise the dispute with the shipping company myself. I would expect them to handle this on my behalf and send me the product again. Their excuse for not helping was that they “ship worldwide so have no control”???? This does not make any sense. What a joke. Do not order from them

6 januari 2024
Review zonder uitnodiging
Logo Maison Minimalist

Antwoord van Maison Minimalist

Hi Michaela,

We’re really sorry for the delay in addressing your review here — and even more so for the frustration this entire experience has caused.

We truly appreciate you updating your review and acknowledging the refund, but we completely understand that it shouldn’t have taken this much effort on your end to get support. That’s not the experience we want for our customers, and we’re sorry we fell short.

As a small business, we genuinely value each order and every bit of trust our customers place in us. Your feedback is important, and we’re actively looking into how we can improve our service — especially in situations like these where a delivery goes wrong. We also appreciate the heads-up about your courier experience in the UK, and we’ll take that into account as we review our shipping partners.

If there’s anything else you’d like to share or discuss, we’re always here at info@maison-minimalist.com. Thanks again for giving us the opportunity to make things right.

Best,
Maison Minimalist Team

Beoordeeld met 5 van de 5 sterren

LOVE!

After seeing an ad on Instagram, I got the Bella Makeup Bag and I'm in love!! The bag feels very premium, and it fits a lot which makes it perfect for travelling. The only small issue was a few days delay in shipping due to the holiday rush, but the customer service team was exceptional. They were very helpful and efficient in tracking my order, providing timely updates and peace of mind

3 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Product Replacement

Our package got stolen off of our porch, and Maison Minimalist kindly offered to provide a replacement product. Great customer service.

30 december 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Cosmetic organizer horrendous quality

Edit: the company offered me a refund for my purchase. I am amending my review from 1 star to 2 star for their customer service.
Cosmetic organizer quality is horrendous. Literal dollar store/shein quality for 80$ (CAD). Could have gotten the exact same horrible quality for a fifth of the price at least. Do not recommend. It also came with random white/discoloration spots when it was supposed to he a homogenous color.

12 december 2023
Review zonder uitnodiging
Logo Maison Minimalist

Antwoord van Maison Minimalist

Hi Maria,

We sincerely apologize for the delay in addressing your concern here.

We’re really sorry to hear that the quality of the organizer didn’t meet your expectations — that’s definitely not the experience we want for anyone. We appreciate you updating your review and giving us the chance to make it right with a refund.

Your feedback is incredibly helpful, and we’re taking it seriously as we continue working on improving both our products and overall experience.

Thank you again for your honesty. If there’s anything else we can do, please feel free to reach out to us at info@maison-minimalist.com.

Best regards,
Maison Minimalist Team

Beoordeeld met 5 van de 5 sterren

I love the Bella Make up bag

I love the Bella Make up bag, the materials are high quality and it’s perfect to store and organise all my makeup at home but also for every vacation 🥰✨ you should definitely give it a try !

4 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent

Excellent! I really like the design! It is very comfortable and high quality! Every woman should have one such cosmetic bag! ❤️

14 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Produkt nie ausgeliefert/ Das Unternehmen reagiert nicht auf…

Das Unternehmen reagiert nicht auf Emails, und auch nicht auf Kommentare bei Instagram. Wenn ich mein Produkt nicht in den nächsten 3 Tagen erhalte, werde ich wegen Betrugs vorgehen. Bloß nicht dort einkaufen- ich wünschte ich hätte die Bewertungen vorher gelesen.

17 juli 2023
Review zonder uitnodiging
Logo Maison Minimalist

Antwoord van Maison Minimalist

Hello Usha,

I sincerely apologize for the delay in addressing your concern. This is certainly not the experience we want for our customers.

I couldn’t find an order under your name, but I’d love the opportunity to make things right. Please reach out to us at info@maison-minimalist.com with your order details, and we’ll do our best to assist you.

We truly appreciate your feedback and take concerns like this seriously. Looking forward to hearing from you!

Best,
Maison Minimalist

Beoordeeld met 1 van de 5 sterren

Awful Product Quality - Fake Marketing

Awful, cheap looking, poor quality product. Exactly per the previous two reviews. Totally different to Instagram images and video, and impossible to get in touch to request a refund. Reviews on Instagram and on their website all fake.

Waste of money and time. Definitely do NOT recommend, and honestly Instagram shouldn't allow them to sell.

19 april 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

SALY makeup bag

I bought the SALY makeup bag. The quality of the zip isn’t great. And it needs two zippers that meet in the middle in order to close it more effectively, given how it opens out. It’s also not as capacious as the Instagram video suggests - the video doesn’t show it close around the mound of things in there, you just see it closing, not its contents.

23 februari 2023
Review zonder uitnodiging
Logo Maison Minimalist

Antwoord van Maison Minimalist

Hello Laura,

I want to extend my sincere apologies for the delay in responding to your concern. Your experience is incredibly important to us, and we strive to ensure that every customer feels valued and supported.

Unfortunately, I couldn’t locate an order under your name. However, I’m eager to help resolve this matter. If you could please provide your order details by reaching out to us at info@maison-minimalist.com, we will do our utmost to assist you promptly.

We genuinely appreciate your feedback and take your concerns seriously. Thank you for your patience, and I look forward to hearing back from you soon.

Warm regards,
The Maison Minimalist Team

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