Guten Tag. Ich erhalte leider keinerlei Rückmeldungen auf meine bisherigen Nachrichten. Der Rucksack wurde bereits am 29.04.2026 bestellt und bezahlt. Gemäss Ihrer Angabe hätte der Vers... Toon meer
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Lees wat reviewers zeggen
Horrible customer service, one day they say the backpack I ordered is in stock, they next day they say it’s in stock. I paid extra for shipping but the backpack has not been received. It has been mor... Toon meer
Your backpack was a gift for my husband, and he absolutely loves it. I really appreciate the creativity and practical design; it’s perfect for his business trips and navigating through the airport. To... Toon meer
I have been using this Mark Ryden Voyager Bagpack for almost a month now and I am absolutely in love with it! This bag is definitely one of the most useful bagpacks I have ever owned. The main compart... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Mark Ryden company has been established on November 17, 2016 and since that time brought to customers worldwide great variety of anti-theft laptop backpacks, travel bags, sling bags and other travel accessories.
Contactgegevens
Verenigde Staten
- info@markrydenusa.com
- www.markrydenusa.com
2,8
Gemiddeld
103 reviews
Vraagt klanten om een review
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Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Tutto perfetto
Tutto perfetto: oggetto come da descrizione ricevuto nei tempi stabiliti.
21 oktober 2025
My Order is so good very nice very good…
My Order is so good very nice very good item thank you so much
15 september 2025
Buy quality like this
Great product. Monsoon proof. Spacious, stylish and well made and it came in 10 days
I also got the Citi bag. Monsoon proof, clever design and unobtrusive for a commuter.
13 augustus 2025
Antwoord van Mark Ryden USA Official Store
Dear Tim,
Thank you so much for your kind words! We’re delighted to hear that you’re enjoying both the backpack and the Citio bag. We’re especially happy to know the backpack has been useful and handling the monsoon well.
We truly appreciate your support and look forward to providing you with more products you’ll love!
Best regards,
Kelly
Have still not received bag ordered on…
Have still not received bag ordered on July 22. I have emailed, and received no communication!
23 juli 2025
Mi experiencia para comprar productos…
Mi experiencia para comprar productos de Mark Ryden a sido muy buena
4 juli 2025
Loved product but not packaging
I didn’t like how the product was packaged. It looked very cheaply packaged. It looked like a garbage bag with a bunch of tape on it. The product itself was very nice, but the packaging needs improvement.
3 juni 2025
Backpack looks fine o overall but the…
Backpack looks fine o overall but the CHARGER doesn't work, I mean, come on. Something that simple was done right? It won't charge.
So disappointed.
26 mei 2025
Antwoord van Mark Ryden USA Official Store
Hi Enrique,
Thank you for your feedback, and we’re truly sorry to hear about the issue you experienced.
We’ve reached out to you via email to help resolve the situation. Our goal is always to make things right, and we’d appreciate the chance to assist you directly.
Looking forward to your reply so we can sort this out as quickly as possible.
Best regards,
Kelly
Ghost Order | I am not alone?
I’m honestly surprised by how many customers seem to be in the same situation — delayed orders, no updates, and no clear communication. It’s frustrating, especially given how professional your website and brand voice appear. The experience so far hasn’t lived up to that image. I had hoped to receive it for my birthday — but clearly, that was wishful thinking.
3 juni 2025
Review zonder uitnodiging
Todavía no tengo el producto
Todavía no tengo el producto, lo compre haces 15 días y no se nada , ni cuando llegs
19 mei 2025
FRAUDULENT WEBSITE! GO TO MARK RYDEN GLOBAL
THIS IS NOT A LEGITIMATE SITE! DO NOT PLACE ANY ORDERS WITH THIS USA-BASED MARK RYDEN SITE!
THE ONLY LEGITIMATE AND OFFICIAL SITE FOR PLACING ORDERS IS MARK RYDEN GLOBAL.
When you place an order on MARK RYDEN GLOBAL, you will indeed receive a tracking number and your order will surely be delivered. Once again, MARK RYDEN USA is a fraudulent site. Go to MARK RYDEN GLOBAL for all orders!
25 mei 2025
Review zonder uitnodiging
Antwoord van Mark Ryden USA Official Store
Hello Braxton,
We are the official authorized distributor of the Mark Ryden brand for the USA and EU markets. The Mark Ryden Global platform operates independently and serves different regions — this is not a matter of competition, but rather parallel distribution. Both platforms sell authentic Mark Ryden products, and we have hundreds of satisfied customers who have received their orders on time and without issue.
Your comment is therefore completely unfounded and misleading. Accusing us of fraud without ever having placed an order with us is not only unfair, but also confusing for other potential customers. We could not find your name or email address in our system. If you did place an order, please provide us with the order number so we can look into it.
We always prefer honest and direct communication with our customers. If any issue arises, we're more than happy to resolve it — that’s far more effective than posting anonymous and baseless reviews online.
Thank you for your understanding, and we hope next time you choose facts over assumptions.
Best regards,
Kelly – Mark Ryden USA Team
Calidad y servicio de primer nivel.
26 april 2025
Antwoord van Mark Ryden USA Official Store
Thank you so much for your kind words, Ivo!
We’re really glad to hear you’re happy with the product quality — that means a lot to us.
Thanks again for your support!
Best regards,
Kelly
I never got my item
I never got my item , one person emailed me said I’ll get on this asap no ever responded again or is emailing me back I need this item before I leave this Friday out of country .. please reuse this or re order it for next day shipping .
I paid a lot of money and never got the product and no one is taken care of me .
28 april 2025
Antwoord van Mark Ryden USA Official Store
Hi Darren,
Thank you for your feedback, and we’re truly sorry for the initial confusion and delay in communication.
We’re glad we were able to resolve the issue and get your order delivered in time before your trip. Your satisfaction means a lot to us, and we’re always working to improve our service.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Wishing you safe and happy travels!
Best regards,
Kelly
Incredible products
Incredible products, very well made. Great customer service, they email back quickly and give updates on dellivery.
8 april 2025
Antwoord van Mark Ryden USA Official Store
Thank you so much for your amazing review, Alison!
We’re thrilled to hear you’re happy with the quality of our products and that you had a great experience with our customer service.
Your feedback truly means a lot to us!
Best regards,
Kelly
BUYER’S REMORSE
I ordered your product thinking it is an American product but turns out to be from China. I never would have bought it if I had known the truth.
I ordered through your website and paid 50% more than through Amazon.
I am disappointed with your company already even without receiving your product yet, and it has been weeks of waiting already. The delivery process is terrible and slow.
With the above experience so far, I don’t expect your product can be much better. I can’t help but thinking that this could be a scam.
5 maart 2025
Antwoord van Mark Ryden USA Official Store
Thank you so much, Alejandro!
We’re really happy to hear you’re enjoying the product.
We appreciate your support!
Best regards,
Kelly
Service was great
Service was great! There was an issue with delivery and they were very communicative and responded quickly. The product was also exactly as pictured.
23 januari 2025
Antwoord van Mark Ryden USA Official Store
Dear Jerome,
Thank you for your feedback. We're sorry to hear that you haven't received your backpack yet. According to our shipping policy and your choice of Free Economy Shipping, delivery can take between 10-18 days. Given your order date, your package should arrive by February 28th at the latest, which is still in time frame of given delivery time.
We understand how frustrating delays can be and appreciate your patience. If your package doesn't arrive by this date, please contact our customer service team at info@markrydenusa.com, and we'll be happy to assist you further.
Thank you for your understanding.
Best regards,
Kelly
Mark Ryden USA
Kompliziert. Kommunikation schlecht. Dauert zu lange.
Der bestellte Rucksack war fehlerhaft. Die Schnalle zum Verschluß ist falsch montiert, sodass der Rucksack nicht vernünftig zu schließen ist. Ich habe diesen Fehler per Mail reklamiert und will den Rucksack zurücksenden. Dazu muss man sich aber an Mark Ryden wenden. Habe ich getan, aber bisher keine Antwort erhalten. Das ist schlecht.
23 september 2024
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