MB Brent Park Reviews 

Excellent service. Cars are amazing

Great service great staff and fleet options.

Very happy with my new mercedes benz Gla- thank you much for a smooth sale Haydar

Avoid at all cost
Purchased a Mercedes GLE premium + for £41000 sold as 48,879 on clock. Later discovered this is not correct
2 hours after purchase the engine light came on and power reduced on the motorway on our way back to Manchester from there Wembley dealership.
Couldn’t get through to them the next day so had our own diagnostic report commissioned and paid for.
It has 3 pages of red warnings !!!! My mechanic was shocked that this car had been sold in such a bad condition and with incorrect mileage . Service miles & Car mileage shown do not add up !
Finally, I got through to them day after purchase, they told me, despite being under warranty and having a 14 day full refund policy they told me I had to return the vehicle to their Wembley offices from Manchester at my expense, they would then re value the car and give me what they thought it was worth .. I recorded all these calls.
They were aware the car was not drivable as the engine light was on, it had oil pouring from it and the there was no power.
They simply did not care !
❌They failed to reveal they had the car in there garage trying to stop an oil leak whilst I was in there offices for 5 hours waiting for the car to be “prepared “ video evidence can be provided
❌
I eventually got my car finance company to transport the car back to the dealer last Thursday.
This car was Purchased on 06/08/24.
❌As of today 31/08/24 I’m still awaiting my refund !
I have reviewed there website yesterday and unbelievably they are advertising the same car ( my car) on there web after I returned it yet have not refunded me!
Technically myself and the finance company own this car !
Do not purchase there is outstanding finance to be paid and a whole lot of problems with the car! ❌
GLE Premium Plus 7seater Grey
Reg DK20VZU

The mileage on the service reports does not add up and they will tell you one of the service mileages was logged in kilometres instead of miles
It still doesn’t add up !
Main key was never received but my own diagnostic reports show problems with this, oil pouring out of engine, no engine cover and 3 more pages of problems
DVLA, Trading standards, FSA, Motor ombudsman and @Carguru all now involved. This is not there vehicle to sell
Next step small claims

Very kind and helpful, would highly recommend

Just recently, had the please of buying a Car from them. Honestly one of the best and most professional team I’ve ever encountered. Incredible service, and honesty. Can’t complain.
Thank you

Amazing cars. All salesmen were very helpful. A special thanks to Haydar and Yaser. I came in just to have an idea. They helped me choosing my dream car. I got a GLC 2018 but the condition was just like brand new. I was not expecting to purchase a vehicle but just to get an idea. All cars were very clean. All standards top tier. Process very easy. Best car experience i ever had. Will definitely come back to get an other car from these guys.

Was confused over which model to buy, did my research and Yasser was extremely knowledgeable, helpful not pushy, laid out the facts and, in fact, some I never thought of. I could then decide. Called him back after an hour, hey presto, my new car! Thrilled with how Yasser made the whole process easy, reassuring and shared in my joy. Thank you Yasser and the colleagues with you.update review submitted- dirty car arrived and is illegal on the road. Front tyres checked by Merc Benz and other companies, computer, and all report illegal. Car off the road!! Worse post sales customer service experience ever. I paid cash too!!

They where professional and very helpful especially YASER the sales guy that attended to us, he was always smiling and calm and explains anything we weren’t sure of.

Great service

Unprofessional customer service
Haider which he don't even know how to deal with customer impolite person

Parting with just over 20k for a vehicle went smoothly at sales, the actual fact that the car was sold to me with a blocked screen wash tank was overlooked which I discovered for the first time on pressing the screen wash button a little after 7days later. In brief, on return of the vehicle to be rectified, I was advised that this was a common problem affecting the GLA200 and was reminded that it was a second hand vehicle and for my troubles charged £109 to be put right. I'm a great believer in karma so I
can rest easy because at some point MB Brent Park will have to confront their demons with the poor after sales customer service they provide. Please be advised, should you purchase a vehicle from this company, please check every button, switch, lever and pedal and/or get an independent RAC vehicle check.

Haydar has been a superb very knowledgeable and friendly definitely recommend you come to MB Brent Park and ask for him.

Will be recommending to Friends and family.

Quality cars and quality people. It’s as simple as that

Negative Review of MB Brent Cross - Poor Condition of Vehicle and High-Pressure Sales Tactics

I am writing this review to express my profound disappointment with my recent experience at MB Brent Cross. As a prospective buyer, I expect a certain level of professionalism and integrity from a car dealership, especially one dealing in high-end vehicles such as Mercedes-Benz. Unfortunately, my encounter at this dealership fell far short of those expectations.

Upon my visit, I was interested in a Mercedes C-Class that had been listed on their website. The vehicle appeared to be in good condition in the online photos, and I was eager to inspect it in person. However, the reality was quite different. The car not only displayed visible signs of neglect, but it also failed to start upon my initial inspection. After several unsuccessful attempts to start the engine, the sales representative had to jump start the vehicle.

Despite these significant issues, the sales team at MB Brent Cross exhibited a high-pressure sales approach. Rather than acknowledging the apparent faults and offering solutions, the representative focused solely on pushing the sale. I was subjected to aggressive sales tactics and a constant stream of scripted phrases aimed at convincing me to overlook the vehicle’s evident deficiencies.

This approach to customer service is unacceptable. The sales process should prioritize the needs and safety of the customer, ensuring that the vehicles offered for sale meet basic standards of reliability and functionality. The fact that MB Brent Cross attempted to sell a vehicle in such poor condition without a transparent disclosure of its issues raises serious concerns about their business ethics and practices.

I advise prospective buyers to exercise caution when dealing with MB Brent Cross. My experience suggests a lack of regard for customer satisfaction and a willingness to compromise quality in favor of making a sale. I urge the dealership to re-evaluate its sales techniques and to ensure that the vehicles it offers are thoroughly inspected and in proper working order. Customers deserve a better experience and should not be subjected to high-pressure tactics when purchasing a vehicle.

I picked up my brand-new Mercedes GLB last Tuesday and have enjoyed driving it ever since. The customer service I received from Haydar was exceptional. He was always willing to help and went above and beyond to answer any questions I had about the car. He was patient, kind, and genuine throughout the entire process. Whether you're in the market for a new or used Mercedes, I recommend contacting MB Brent Park and asking for Haydar.

Great experience with the team very fast efficient and communicated well throughout the entire process.
Haydar was brilliant throughout this process thank you

Great service from Sadeq assisted me on my handover.

Very happy with my purchase. Special thanks to Haydar sales exec very quick and efficient with the sale

Great service from Sadie, quick and easy process🤝