MB Brent Park Reviews 

Great experience with Adam and Sadeq. Haydar was also very helpful. I love my new Mercedes-Benz Cla premium. It was a rare colour combination of grey with brown interior. Will be coming back for my next car. Highly recommended

THIS IS A JOKE COMPANY - VERY RUDE AND HAVE LOADS OF ARRAGANCE. DONT KNOW HOW THEY ARE SURVIVING. POOR SERVICE POOR STOCK. WORKERS HAVE NO COMMON SENSE.

This company is a fraud . They sale faulty cars. Once you purchase it, million problems arise and they refuse to give you a refund. I don’t know how they are still open. But do NOT buy a car from them.

Good PERSON experience, however they sell cars that need services straight away. Bought a mercedes gla 25k basically a cash buyer. Gave them no grief at all.

However I'm sure they didn't respect me NOT going with there finance as they believe they don't earn much on the cars.

Attached are some photos of service internals FROM mercedes UK. They completely disregard this and just sell cars .

Since owning the car I've had to spend £660 pound with main dealer to maintain the car, and continue my warranty.
Furthermore the driver side brake disc were absolutely battered. Not something you would notice in a 20 second test drive your given.

After raising all this with the dealer, all I get told is
" The car doesn't need a service every year, also we don't follow mercedes procedure regarding servicing. We choose to service a car when we BELIEVE it needs it" even though I raised this concern with them, told them several times I'm unhappy, I've spent 25 grand and all I asked for was a service "a" that would of cost them £90 they refuse. They would rather sell a car that needs a service, brake disc and maintenance.

Appauled with the aftercare, once you purchase the car your basically forgotten about. Avoid at all cost. They say they test there cars, however all they do is reset the service counter, and sell them on.

Avoid at all cost, or when you DO BUY IT make sure you get your cars serviced, looked at properly by a mechanic.

good experience, friendly staff, smooth transaction, the salesman wasn't pushy or anything and most importantly I'm very happy with the car

Well presented vehicles. Great stock. Highly recommended

Amazing service. Really helpful staff. Highly recommend.

Nightmare Experience at MB Brent Park Ltd - Stay Far Away!"
I recently had the misfortune of dealing with MB Brent Park , and I can confidently say it was the worst experience I've ever had with a car dealership. The customer assistant Sadiq was incredibly vocal about the importance of servicing the vehicle at an authorized Mercedes Benz dealer. To my dismay, they handed over a service history that seemed to be concocted in a fantasy world. The service history they provided was nothing short of suspicious. When I attempted to contact the garage to address my concerns, I was met with frustration and disbelief. The phone number provided on their website and documents turned out to be non-existent. To add insult to injury, I discovered these issues after I had already paid a substantial £500 deposit. When I demanded a refund, I was met with resistance and excuses. It's clear that MB Brent Park Ltd is more interested in taking customers' money than providing quality service and genuine transactions.
In conclusion, my experience with MB Brent Park Ltd was an absolute nightmare. From the false service history to the non-existent phone number and the refusal to refund my deposit, this dealership is a disgrace to Mercedes Benz name. Save yourself the headache and potential financial loss – steer clear of MB Brent Park Ltd at all costs!

spent half a day here from looking for the right car, to choosing the model I want, to getting finance accepted and drove away same day! delightful staff members made me feel welcome, professional yet relaxed easy to deal with people. Would recommend to anyone looking for an upgrade

I like these guys. Dealt with them back in 2018, helped me and a friend get a good deal on c-class coupe. Not sure about the other reviews, but I recommend them personally.

Had the best experience of buying my car from here. Sadeq was with me through the whole process and was amazingly helpful and gave me all the necessary details and told me how all of it is going to work out. Really a lovely guy and always got a smile on his face. The best sales executive I have ever met. Would recommend him and MB Brent Park anytime

28/09/2023 - Final Review: 4/5

Summary: It's only when things go wrong do you see how truly good or a bad a business or company is with its' customers. Other than the time it took I can't really fault MB Brent Park. The CEO Hussain is a great honest guy and they have helpful attentive sales advisors in Sadeq and Adam - always ask to deal with them specifically.

Read on for the details of experience.

* July 2023 - First impressions: Great people, great service, quality vehicles. Very easy to deal with, all questions and requests accommodated. Would highly recommend and will surely be back at this dealership. 5/5

* August 2023 - First issue arises: The EML began illuminating a day or two after purchase, went in for a diagnostics and it turned out to be a failed turbo boost pressure sensor according to their technicians. Their warranty usually covers engine and gearbox (sensor is electronic) but because I reported the issue immediately they sorted it out free of charge.

Goes to show their integrity and good faith as car dealers. Excellent communication throughout, thanks to Sadeq and who made the process pretty much seamless.

* September 2023 - A continuation of the issue: After having replacing the Turbo Boost Pressure Sensor, the EML light showed up again within a day or two. I gave them the car for a second time, apparently their diagnostics showed the same error code so supposedly they replaced it again.

I get the car back and within another couple days, the dreaded EML light is back. This time I asked my brother's friend - who possesses a Vehicle Diagnostics Tool - to run a scan which shows 2 fault codes: 1) The Turbo Boost Pressure Sensor and 2) Mass Air Flow (MAF) Sensor.

When I return the car for a 3rd time, Sadeq is claiming that the issue of the MAF sensor is a separate and new issue so it will not be covered under their "good will gesture" and the bill is to be £500.
My Thoughts:
1) I have had the EML showing literally within 24 hours of having bought the car for £16000. They worked on the car twice and yet the vehicle is suffering with the same issue, the fault code is still there.
2) A faulty MAF sensor can have an effect on the Turbo Boost Pressure Sensor. Here is a ChatGPT link to explain how: (link removed)

I don't know whether their technician and diagnostics tool simply missed the faulty MAF sensor, but the fact that the Turbo Boost Pressure Sensor problem persists it's not unreasonable to think that the issues are related and existed when I bought the car. To be fair to Sadeq here he admitted he isn't specialised on the more technical side of things and said I can speak to management, which I will do.

* 28/09/2023: I eventually established contact with the CEO of MB Brent Park Hussain Ashmere, who was very receptive and understanding of the issues from my perspective. He assured me that he'd personally look in to the situation and get to the bottom of it. The MAF sensor was changed and the vehicle was thoroughly road tested over a few days, all expenses covered by the dealership. Although it took longer than I'd have liked to come to the resolution, I am grateful to the CEO who stepped in and is evidently a stand up guy.

BUYER BEWARE !!!

I bought a car from this rogue car dealer recently, I paid a deposit and financed the rest.
Initially I thought this bunch of liars were professional till I started having issues with the car.
Barely 30 mins after purchase, I had to make an emergency stop on the motorway as there was a loose flap under the car, added to this the battery was bad and the engine management light (EMT) came on.
I took the car back, the flap was fixed and the battery was changed however the car had the lingering issue of the EMT.
I live 35 miles away and had to go back to them 4 times within a 2 week period leaving the car with them twice at my cost whilst this issue persisted costing me approx £200.
Frustrated and within my rights, I rejected and returned the car less than 3 weeks after purchase. These rogues claim I asked for it to be fixed and have therefore “rejected” the return.
Thankfully I have video evidence and pics which I have submitted in my complaint to the Finance company which part financed the purchase. I have also submitted email correspondence between myself and the rogues pointing out their inconsistencies and outright lies.
Still waiting to hear from the Finance Company the status of my complaint. I have gone further with my complaint and can only wait for the outcome.

Pls pls, save yourself stress. Run away from Haydar, Amin,Ali, and their master Hussain.

Don't believe anything they promise , they're full of lies and scam

The most dishonest car dealer in the whole UK
The owner is a Crook.

All of the 5 star reviews on here, or anywhere else are all made up. The real reviews are the 1 star ones you'll find here or on google. Bought a car from these cowboys back in 2016, and at the point of sale they put on the charm. Once they have your money, end of charm and the real fcukers come out. One of the worst companies I've ever dealt with (they make BA look like an actual 1st class airline!?). Please stay away from these cowboys and spend your hard earned money at a reputable Mercedes dealers. Surprised these lot are still trading, you'd think the trading standards or Mercedes group would find a way to stop these crooks.

Fooled by the reviews, we bought a C Class from MB Brent Park. No faults were mentioned during the sale. The car made a horrendous noise from the next day. Took the car back and were told that everything was fine and this is usual wear & tear. We paid £110/- to get it checked from another Mercedes specialist, they diagnosed the rear differential being faulty and quoted 2.5K for the repair. The diagnostic report was sent to MB Brentpark. They responded after 7 days saying this is routine wear & tear. We requested this car to be returned and our old car given back along with the monies paid as the car was clearly faulty and the fault was not mentioned to us during the sale. MB Brent Park refused to take the car back.

Best customer service Jacob assisted me very well and sold me the best car for my self I’m very happy and all the words are trustworthy and there add on warranty is the best and very helpful and useful

Do not trust them