From the very beginning the staff were friendly, knowledgeable and extremely helpful. It was the first time we had found ourselves in this situation, they made a very difficult stressful situation muc... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very well explained, in detail, without rushing, and I only signed the contract when Jessica Butt was certain that everything had been clarified. Very professional, thank you.
Awful. The wait for an answer is terrible. Submitted a claim over a month ago and still no further forward as to if my claim will be sorted. In the meantime my roof continues to leak and I'm unable to... Toon meer
Bedrijf heeft geantwoord
Claim approved without fuss. Clearer communication from MB&G and repair costs paid to me within 24 hours of submitting the receipt!!!!! The person who dealt with it all was Adam Sutton, who really... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MB&G Insurance is a specialist insurance and claims administration provider with over 45 years of experience supporting retailers and customers across the UK. We provide claims administration and customer support for both our direct customers and for insurers, retailers, motor dealers, partners, and other affiliates, ensuring all claims are managed fairly, efficiently, and in line with FCA regulations. Where MB&G is the policy provider or seller, we welcome all feedback regarding your experience with our products and services. However, where a policy has been sold by a third-party retailer or partner affiliate, any concerns relating specifically to the sales process, advice given, pricing, or point of sale experience should be directed to the original seller via their own Trustpilot profile. Similarly, if your feedback relates specifically to the workmanship or service provided by an appointed repairer, we encourage customers to raise this directly with the repair company involved.
Contactgegevens
Verenigd Koninkrijk
- www.mbginsurance.co.uk
4,1
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Antwoord van MB&G Insurance
Hello Kevin,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
I had issues with my furniture and…
I had issues with my furniture and contracted to MB&G Insurance company and spoken to young lady called Lisa Thompson. She has listen what I had to say and took her time to explain details patiently without rushing and what is going to happen next stage. She is very nice and very helpful young lady. I am very happy for the things sorted nicely. Lisa is credit to her company!! Thanks
20 mei 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Selim,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lisa.
Kind regards, MB&G
Caravan warranty
I have never used this company but Lauren explained everything to me and it covers my caravan
20 mei 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Vicki,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Lauren
Lauren’ professionalism everything was explained in detail a pleasure to speak with her
19 mei 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Anthony,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Very friendly
Very friendly, pleasant and polite customer service advisor Jessica explained everything thoroughly, thank you
19 mei 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Annette,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Jessica.
Kind regards, MB&G
Jessica Butt was extremely nice
Jessica Butt was extremely nice, helpful and laid down everything in a easy way to understand
Lovely accent too
18 mei 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Kurt,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Jess.
Kind regards, MB&G
Antwoord van MB&G Insurance
Hello Samantha,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Jess.
Kind regards, MB&G
Really happy with the explanation and…
Really happy with the explanation and excellent customer service from Lauren today, really appreciated.
15 mei 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Lee,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Had a lovely lady sort me out with…
Had a lovely lady sort me out with protection and went over and beyond thankyou so much
14 mei 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Judith,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Lauren feedback
Lauren was clear, precise, polite and very very nice
14 mei 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Paul,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
great service from answering calls to…
great service from answering calls to giving info.
very helpful in all departments
11 mei 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Sajeed,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If you remember the name of the staff member you'd like to thank, please let us know!
Thanks again, MB&G
Unhappy with outcome
We are very unhappy with MB&G insurance, they only covered us for our Caravan loss, they will not cover contents and also they would not help with trying to get losses back from bookings and storage, for a none fault claim I have worked out our loss was £7k
When I complained they basically did not care and told us to go the financial ombudsman
14 mei 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Daryl,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
I have waited 11 weeks to hear back…
I have waited 11 weeks to hear back from a visit to my home where my sofa was inspected. I chased them up myself and was told that the sofa can not be in direct sunlight but if i scored it with a knife i could have claimed. Shocking customer service
13 mei 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Aaron,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Quick and easy to set up
Quick and easy to set up, covered from the get go. Great cover. Lauren was really helpful and efficient from sending the initial email, phone call received within minutes and all signed up straight away.
13 mei 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Chelsea,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Happy customer
The claim form was really easy to use and the whole claim experience was much better than I’ve experienced elsewhere. My claim handler was patient and done a good job and I was happy with how fast it was handled
1 mei 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Fred,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If you remember the name of the claims handler you'd like to thank, please let us know!
Thanks again, MB&G
Sandra Williams was excellent went into…
Sandra Williams was excellent went into detail on all aspects of the insurance.She went through everything slowly and made sure I understood everything great asset to your company
12 mei 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Paul,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Sandra.
Kind regards, MB&G
Absolute nightmare going back and forth…
Absolute nightmare going back and forth requesting documentation that had already been sent initially.
Then was told claim would be finalised in 5 days , had no update for them to then accuse me of sending the wrong report to them. (They added a different customers report to my email which i had not sent and had evidence of this)
Not the first gap insurance i used and wont ever be using these lot again.
Complete inconvenience and headache from the start.
11 februari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Farzana,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Total waste of money
Took caravan cover with insurd only to find out they are a broker and MB&G are the insurance company. I payed the extra to cover my awning when I tried to make a claim as it was damaged only to find out that nothing is coved for awnings.
This is what is covered for caravan awnings
Loss or damage as a result of Accidental Damage, fire, lightning, explosion, earthquake, theft or attempted theft, malicious acts or vandalism, storm or flood (excluding awnings)”
7 april 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello David,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Lauren was very courteous and…
Lauren was very courteous and telephoned me at a more convenient time where I was able to set up my gap insurance. Everything was explained to me in a friendly no pressure way.
5 mei 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Lauren.
Kind regards, MB&G
Rang up and was sorted in minutes with…
Rang up and was sorted in minutes with everything explained to me by Jess. Customer service was spot on
5 mei 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Jess.
Kind regards, MB&G
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