From the very beginning the staff were friendly, knowledgeable and extremely helpful. It was the first time we had found ourselves in this situation, they made a very difficult stressful situation muc... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very well explained, in detail, without rushing, and I only signed the contract when Jessica Butt was certain that everything had been clarified. Very professional, thank you.
Bedrijf heeft geantwoord
Awful. The wait for an answer is terrible. Submitted a claim over a month ago and still no further forward as to if my claim will be sorted. In the meantime my roof continues to leak and I'm unable to... Toon meer
Bedrijf heeft geantwoord
Claim approved without fuss. Clearer communication from MB&G and repair costs paid to me within 24 hours of submitting the receipt!!!!! The person who dealt with it all was Adam Sutton, who really... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MB&G Insurance is a specialist insurance and claims administration provider with over 45 years of experience supporting retailers and customers across the UK. We provide claims administration and customer support for both our direct customers and for insurers, retailers, motor dealers, partners, and other affiliates, ensuring all claims are managed fairly, efficiently, and in line with FCA regulations. Where MB&G is the policy provider or seller, we welcome all feedback regarding your experience with our products and services. However, where a policy has been sold by a third-party retailer or partner affiliate, any concerns relating specifically to the sales process, advice given, pricing, or point of sale experience should be directed to the original seller via their own Trustpilot profile. Similarly, if your feedback relates specifically to the workmanship or service provided by an appointed repairer, we encourage customers to raise this directly with the repair company involved.
Contactgegevens
Verenigd Koninkrijk
- www.mbginsurance.co.uk
4,1
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Scam company
Scam company.
I have been waiting a year for them to replace a chair from Oak Furnitureland, and yet they refuse to help and ignore my emails.
My initial claim was apparently accepted and put through on 14/3/2025, but nothing has materialised since then.
Do not use them.
2 maart 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Max,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
Would thoroughly recommend MB&G
Unfortunately we had to make a claim for our caravan awning. The whole experince of dealing with MB&G was brilliant from beginning to the end. The staff could not have been more hlepful and the claim was settled very quickly.
11 februari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Peter,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Disappointing customer service
Whilst pleased with the product, the renewal process
and customer service was disappointing.
The warranty renewal letter dated 21/01/2026 stated I would receive a courtesy call before my policy end date. This was never received.
Your telephone number 0191 258 8152 as on the renewal letter, was impossible to access. Options relating to warranties and/or motorhomes/campervans kept cutting me off and I gave up after multiple attempts.
I eventually got through to an agent on the 0191 258 8199 number choosing the claims option, when an agent put me through to warranties. This was on February 4th.
I requested a paper copy of the renewed policy, for which I am still waiting.
Harry Snellink
Policy number SL66271
4 februari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Harry,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I have looked into this for you. I can see that you have received a digital version of your documents, but I have arranged for the paper copy to be posted to you.
Please contact CVT@mbginsurance.com and provide your policy number and any further details if you need anymore assistance.
Thanks,
MB&G Insurance
The process getting the warranty policy…
The process getting the warranty policy was easy and straight forward and quite cost effective.
My only issue wasn't with the process or Claire who was the exec on the phone it was the phone and/or the computer system in that I could not hear her because it sounded as if she was in the corwd at a football match. She had to restart her system so that i could talk to her.
23 februari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hi Ed,
We're sorry to hear that you had a problem with the connection, but thank you for bringing this to our attention. We will review the phone call and check if there is an issue with our phone system.
Thanks again, MB&G
Quick and simple
The dealer undertaking repairs under warranty did everything for me. So I didn’t have to fill in any forms or describe my claim. Quick and simple.
23 januari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
A model for insurance …
The insurers were very professional throughout . Understandably the claimant has to submit photographic evidence , but after this they were quick to respond , were clear about options , and I felt that were on my side . There were a number of interactions about bodywork scratches and alloys repair , but they were always attentive , responded clearly . I would thoroughly recommend them .
14 januari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello William,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Antwoord van MB&G Insurance
Hello Peter,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Good 👍🏻 👍🏻 👍🏻 👍🏻🇬🇧🇬🇧👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
24 februari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Anthony,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
A mixed experience
My claim related to the apparent failure of the windscreen washer pump on a VW Campervan. I was impressed by the speed of response to my claim - limited approval within 30 minutes of submission. I was less impressed with the fact that the cost of diagnosing the fault was deducted from the claim. Since no repairer will diagnose a fault without running their own diagnostic test, this cost is unavoidable and cannot be mitigated. In my case the diagnostic cost was over a third of the total cost.
6 februari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Richard,
Thank you very much for taking the time to review our service and glad we could be of help. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
They make a difference to my car…
They make a difference to my car insurance policy
20 februari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Jermaine,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Very helpful explained things clearly…
Very helpful explained things clearly very professional
9 februari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Mark,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Friendly and prompt service
Friendly and prompt service. Neil explained the cover clearly and took the trouble to ring me back when the line dropped out. Very good customer service.
10 februari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Stewart,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Neil.
Kind regards, MB&G
Super service
Super service, advisor was a good listener & helped me a lot
1 februari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Ann,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
First class service from MB&G insurance…
First class service from MB&G insurance all communications were promptly dealt with including the payment.
5 februari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Adam Sutton ⭐️
Adam Sutton, is what customer service should be. He went above and beyond, foreseeing possible issues on my account and very quickly rectifying any possible problematic issues. I had no idea the correct terminology to use for my complaint and he kinds and patiently gave me the right words for the piece of furniture I had called about. He explained and helped and ensured that I was completely comfortable to carry on with my query. What an absolute star ⭐️
16 februari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Lee,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Adam.
Kind regards, MB&G
This company does care!
Following a long, frustrating and tedious insurance episode lasting almost 10 months ( not the fault of MB&G ) I have finally had a resolution, due specifically to the patient, kind and resourceful service of Wesley. Additional calls have brought me in contact with Hannah and Maggie. All 3 of them have offered me courtesy and support and are a credit to your company. I am so relieved and grateful to them all.
12 februari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Ava,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Wesley, Hannah and Maggie.
Kind regards, MB&G
Prompt attention in my hour of need
Prompt attention in my hour of need, my claim was approved and dealt with swiftly, excellent service, many thanks, Barrie Miller.
2 februari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Barrie,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
Can't fill the form in keeps going off…
Can't fill the form in keeps going off n have to fill it out again 5 time so far sick of trying
10 februari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Paul,
Thank you for taking the time to provide us with your feedback. I'm sorry to hear that you are dissatisfied with the service you received and I'd like to look into this.
Please contact CVT@mbginsurance.com and provide your policy number and any further details so we can help resolve this issue.
Thanks,
MB&G Insurance
First Class Service
Superb service from start to finish
Highly recommended
Adam Sutton was very helpful and supportive of every enquiry.
19 november 2025
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello Andrew,
Thank you very much for taking the time to review our service. We're glad we could be of help and will happily forward your feedback to Adam.
Kind regards, MB&G
Repairing dealer and yourselves brilliant
Repairing dealer and yourselves dealt with claim in a totally transparent fashion. I was kept informed of all areas and felt total trust at all times. Thank you very much.
5 januari 2026
Review zonder uitnodiging
Antwoord van MB&G Insurance
Hello David,
Thank you very much for taking the time to review our service. We are delighted to read your feedback and glad we could be of help! If there's a particular staff member you'd like to thank, please let us know!
Thanks again, MB&G
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