Mdcarpentryworkshop Reviews 

Paid for and placed order waiting 2 weeks and no item received and in the meantime increased the price. Stay well clear no customer service, no reply to emails and no delivery of goods. Will never use again

I wish there was 0 stars and also a joint review for B&Q and this company , B&Q took my money , after a week I got my gates are on their way message , that was 2 weeks ago . Should have arrived yesterday and they didn’t .
I’ve asked B&Q for a refund as a date for delivery was set and they told me they needed to email the company first , I never bought from the company I bought from B&Q and have a receipt from B&Q , it will take 48 hrs to acknowledge from the company.
1 : B&Q don’t understand consumer rights act .
2 MD Carpentry ltd are absolutely useless please avoid !

If you read this, please don't use them.
I ordered my gate over two weeks ago; I'm trying to get hold of customer care to receive a reply saying (Hi really sorry we had staff from the office go and it a right mess and i will get the new office staff to sort this tomorrow for you. Thanks, Martin). I don't even know what it means.
Bottom line: still waiting for the gate to arrive.

Ordered one of their garden gates, communication was good giving me realistic delivery date. Very pleased with the product, well made at a competitive price. I would use again.

Absolutely appalled by the service I’ve received after ordering gates through B&Q on 22 June.

The advertised delivery time was 8–10 working days, and on 29 June I received an email saying my order had been dispatched. Fast forward four weeks, and I still have no gates.

I’ve spent weeks going back and forth with customer service, only to receive poor communication and, in some cases, one-line email responses that have done nothing to resolve the issue. I was also promised a 10% refund as a goodwill gesture, but unsurprisingly, that hasn’t materialised either.

This delay has cost me more than just time. I had tradesmen booked to install a new fence and hang the gates, but because they never arrived, the work couldn’t be completed. As I have young children and dogs, I had no choice but to temporarily put up an old gate from our previous fencing just to keep my garden secure. I’ll now have to pay another call-out fee for the tradesmen to return and finish the job.

Four weeks on, I’m still waiting, I’m out of pocket, and I’m incredibly disappointed by the complete lack of customer care.

I’ve now reached the point where I’ll be contacting my credit card provider to request a chargeback, as I’ve lost all confidence that this issue will be resolved.

I expected far better from B&Q and the supplier. This has been one of the worst customer service experiences I’ve had.

The gates took 6 weeks to arrive when the estimated delivery time was just 1 week. We kept being promised delivery next week as there was an issue in production. I had a client waiting the whole time, which put me in a very difficult and embarrassing position.

When the gates finally arrived, they were so badly twisted that under normal circumstances I would have refused to fit them. However, because my customer had already been kept waiting for so long, I had no choice but to install them.

The quality of the gates is extremely poor, and the whole experience was very disappointing. I would not recommend this company based on the delays, poor communication, and unacceptable product quality.

We were promised 10% refund when the gates finally arrived but so far no refund.

I ordered a double set of driveway gates as they advertised next day delivery, to say I was disappointed with the delivery time was an understatement. It took nearly two months to finally get my gates, bearing in mind the money was taken from my account nearly two months previose. I had to send several emails requesting a delivery date. The emails we're answered quickly but not really to my time frame. The gates were delivered wrapped in plastic on unwrapping them it was very obvious the quality of the workmanship was very poor, areas of the gates had not been nailed with several of the T&G boards dropping out, timbers fitted with just one nail causing the gates to twist, but the worst being they were not a matching pair each gate had been constructed differently. I contacted customer support and was given a 20% refund and fixed the errors on the gates myself, this is why I have given two stars instead of one as the costomer services were quick at getting back and also giving me a 20% refund. On saying that I do not think I should have paid anything due to the such poor workmanship. I had intended purchasing a further two matching garden gates but obviously re thought this and would never purchase a set of gates from MD Carpentry services again.

It took a while to be delivered once ordered approximately 14 days . Once I looked at the gate looked good however looked closer and one of the vertical boards in the gate was out of line which left a gap so you can look through. Timber was good

I haven’t received my gates! I ordered them weeks ago and still no delivery, I did have a spoof delivery but still nothing!?!

Communication is poor - delays to delivery (still waiting having placed an order over 1 month ago) Disappointing so far - can’t comment on the quality as not received it yet!

"Wrought iron detail". Erm, no. The bars are PVC!!!

As seems standard now I've found these reviews I ordered a product with an estimated delivery time of 10-12 days - 14 days later I received an email suggesting they had been sent but no further information in the 8 days afterwards.
Phone calls go unanswered and I'm left wondering when I might actually recieve the item I ordered.

It's been 18 days since ordering and I still haven't received the gate. I chased MD carpentry 2 days ago and have yet to receive an update from them.

Never again , after 1 month I'm still waiting for my product. Do not use them

After waiting for 7 weeks for the gate I ordered, the wrong one finally arrived. I had contacted Mr Martin Dooley a couple of times to chase my order only to get a flippant response and zero information. When I contacted him again to say the wrong item had arrived, again a flippant response. The gate im now stuck with isn't even good quality, in fact it's very poor. My woodwork at school in the 1970s was far superior. Awful company. Awful people

Good quality product and resent hinges etc when parcel people lost the items.

Amazing service, able to send specific measurements and gate was made to order. Great quality, quick delivery, would 100% recommend and use again. Thank you so much