Mik & Me  Reviews 

One of the best online shopping experiences I’ve ever had! I wanted to customise the colour of a dress, and the team at Mik and Me were incredibly prompt and helpful in organising a custom piece for my daughter. Shipping was fast, and the quality of the dress is absolutely unbeatable. I truly couldn’t fault them—highly recommended!

I ordered a dress on Jan 30th and during this period, it was a 10 day processing period, plus 12 business days to ship to Canada. It ended up being a total of 30 business days when it arrived on March 13, missing my daughter's 1st birthday party and resulted in postponing the cake smash twice. Plus really terrible customer service where they promised to refund me, but I had to follow up many times and they never resolved it.

I followed up by email on Feb 5 and 13, and also commented on IG and sent them a DM since I didn't hear back. On the 14th, they let me know about the 10 processing days (which wasn't super clear on the site at the time) but I thought it was okay since I had ordered ahead of time and they said it should arrive about a week from that email.

I followed up on Feb 19, 25, and March 5 because they did not respond to my emails. She finally responded to my March 5 email saying it might've been lost in transit and would refund me as soon as they found out information from their shipper. I had noted that I had passed my Cake Smash dates and the birthday party was that weekend... so she said if the event date passed and the dress didn't arrive, they would arrange a return label and full refund, along with a GC to apologize for the inconvenience.

It sounded nice, so I responded that was great... but then I had to follow up again on March 13. Their response was a few hours after my email, and said that 'customers/courier company delays are completely out of our control' and that the courier was finally out for delivery in my country and they would submit a complaint to them.

I received the package that day, and emailed them back on March 14. I wanted to just ship the dress back and get my refund because all the events had passed. What use do I have with an expensive baby dress at that point? They responded yes, you can return it -- here's the address to send it to.

On March 17, I followed up and asked if they were covering the return as they had promised. They responded within an hour that "they will ask the boss to arrange a prepaid label and will get back to you within 2 days" because "they need to figure out how international return labels work". I responded the next day to say that's great. Looking forward to it.

Followed up March 24, April 3 and April 8.

In total, 13 emails and follow ups from me (plus two attempts on their Instagram), and 5 responses back from them. They lied about resolving this on their end and I wasted so much time and emotional effort trying to get a dress for my litte one's birthday.

Given their dresses are for special occasions, I wish I had seen reviews about their unreliability so hope others can learn from this experience. Shipping issues happen, but the poor customer service is within their control. Try a different dress shop -- I had a great experience with a similar shop from Australia and no issues there.

I’d like to share my experience with Mik & Me, as it has been the worst online shopping experience of my life so far. I felt the need to create an account and leave my first-ever Trustpilot review just to help others avoid what I went through.

Although I’m based in London and they’re based in Australia, I really liked their dresses and still wanted to place an order. I assumed I’d be receiving a quality item from a reputable brand. I ordered a dress and, at first, everything seemed great – I received regular email updates and was able to track the parcel. Communication was smooth in the beginning.

Then I started receiving notifications from Evri saying they attempted delivery but I wasn’t home – which wasn’t true. Since this type of issue is unfortunately common, I tried to redirect the delivery to a nearby parcel shop to make things easier.

That’s when everything went wrong.

When I checked the tracking number provided by Mik & Me on Evri’s official website, I was shocked to see that the parcel had been shipped from China via AliExpress. I had paid over £80 for this dress, believing it was coming from Australia. I then found the exact same dress on AliExpress for just £6–7.

Naturally, I started emailing Mik & Me, simply asking for clarification – why was the parcel coming from China, where exactly was it, and why was it showing AliExpress as the sender? I sent 4 emails to them.

Out of frustration, simply asking for a response to my emails, I l left comment on one of their Instagram post. Instead of replying, they deleted my comment and continued to ignore my messages. It was only after I posted again publicly that they finally responded. They claimed the AliExpress tracking information was “wrong” and informed me that the parcel was now at the parcel shop.

I went to the parcel shop three times – the parcel wasn’t there. According to Evri, parcels are sent back to the sender after 10 days if uncollected, and over a month had passed. Despite this, Mik & Me refused to take responsibility. They said it wasn’t their problem and that I’d only receive a refund if the dress was returned to them.

Over two months, I sent six emails. Eventually, instead of help, I received a legal email accusing me of harassment and telling me not to contact them again – all because I was trying to get information about my lost parcel, the AliExpress origin, and a refund.

I was completely ignored, treated with disrespect, and left with no explanation and no refund.

We all want our daughters to look beautiful for special occasions, and I truly wanted to support a small designer brand like Mik & Me. Unfortunately, the experience has only caused unnecessary stress, with little to no customer support. While fast fashion brands may not feel as special, but would have been far easier — at least they offer reliable customer service and take accountability when something goes wrong.

My experience with Mik & Me has been extremely disappointing. They deleted my Instagram comments, ignored my emails, and only allow positive comments to appear publicly — removing any that express frustration or concern. This isn’t real branding; it’s avoiding accountability. Instead of offering customer support, they choose to block and ignore customers. Even worse, they responded to my concerns with threats of legal action instead of providing any real answers. Overall, this has been the worst online shopping experience I’ve ever had.

I would avoid them at all costs.