Mondo Affari Reviews 

Avoid Mondo Affari at all costs if you’re planning a OnePlus trade-in.

They lure you in with a decent initial quote, then once they receive your device, suddenly it’s “damaged” — even when it absolutely isn’t. The value drops massively with little to no proper explanation or evidence.

Trying to challenge it? Good luck. Communication is practically non-existent. Emails get ignored, and you’re left with zero transparency throughout the whole process.

Then comes the worst part — if you refuse their revised offer and want your phone back, they charge you to return your own device. So you’re basically forced into accepting a lowball price or paying out of pocket.

It feels completely one-sided and borderline deceptive. I would strongly advise anyone to stay well clear.

La tasacion inicial no sirve de nada. Cuando les llega el dispositivo, lo devaluan un 30% alegando falsamente que tiene desperfectos. Ellos mismos te aportan las fotos pero no se aprecia ni un rasguño, todo perfecto pero te bajan el importe.

Por otro lado, al abrir el paquete con el cutter, han cortado la caja original. Ahora he rechazado la oferta y solicitado la devolucion de mi dispositivo. Me llega con la caja original rajada por ellos.

Ellos niegan haberla rajado y se mantienen en que el dispositivo tiene desperfectos. Me extraña que Samsung trabaje con este tipo de "empresas".

Tilaus sujui hyvin ja toimitus oli erittäin nopea.puhelin oli kuin uusi, suosittelen!

Mi è stato regalato un telefono Samsung comprato in questo sito e si è rotto lo schermo un mese dopo, non avendo fattura non posso neanche mandarlo alla casa madre Samsung a sistemare e il vetro da ricambio non si trova da nessuna parte

Se potessi dare 0 stelle lo farei. Esperienza pessima! Acquistato asciugatrice ricondizionata, arrivata con la copertura in plastica divelta, trovata lanuggine nel filtro e acqua nella vaschetta. Questa è una vera truffa; hanno rivenduto un prodotto danneggiato senza nemmeno metterci mano. Evitate di fare acquisti!

As every other bad review states - this process was part of the OnePlus trade in process. Just don't do it. Sell your phone privately, give it to cex whatever just do not use this. They will always reduce the price of the trade in and hold you over a barrell. I traded in an honor magic 7 pro that had never ever been out of its case in the 7 months of its life - they reduced it by £30. It just feels absolutely pointless to do that but the alternative was to pay £27 to send the phone back to me. The main reason for the bad review though, is just how long the process is. I bought my OnePlus phone in NOVEMBER and got the money for my trade in in FEBRUARY. Absurd. Oneplus - you need to find a different affiliate.

Habe ein Handy eingeschickt mit Macken an den Ecken, was ich so auch angegeben habe.
Man hat den Preis von 160€ auf 79€ gesenkt und gesagt es hätte erhebliche Schäden. Absolute Frechheit!
Habe das Handy für 27€ zurück geholt und von einem anderen Anbieter 172€ bekommen. Ich dachte ich mache es mir einfach beim Kauf eines oneplus direkt dort auch zu verkaufen, war ein riesen Fehler.
Für alle die den Fehler auch gemacht haben, zurück holen macht auf jeden Fall Sinn, lasst euch nicht von denen abziehen.

Un desastre. Envié mi antiguo teléfono, en un estado impecable. Recibí la valoración por correo, más baja que lo esperado, fotos y video adjuntados, donde se ve solo polvo, sin ningun arañazo, ni desprendimientos, ni abolladuras, tal cual su descripción para el Grado A (lo que no era mi valoración). Intenté comunicarme por correo con ellos, pero me respondía la IA. Intenté llamar, "las lineas están ocupadas". Tras más que una semana intentando... me rendi.

No manden su dispositivo a ellos, es una estafa. Mejor venderlo por privado. World Business SRL son una estafa.

This company are disingenuous. I provided my device as part of the OnePlus trade in. The phone had never been out of a case and had no marks on it. They claim there are 'signs of use'. When asked for where they just refer to some pictures. Even though they took show no signs of use. It's incredibly unclear.
On the basis of their assessment they reduce their offer price. The only option you have then is to pay EUR27 to have the device returned.

They have consumers trapped. They are conducting unfair business.

Por un Z Flip 5 que estaba cotizado en primera instancia en 300 eur, con el teléfono funcionando perfectamente, sus accesorios originales (si con detalles como pantalla rajada), me han cotizado finalmente 5 euros (si, 5 euros). Pedí que me lo devuelvan, y solo me devolvieron el teléfono, sin su cable. Al reclamar el cable, me dicen que no estaba en el paquete y me envian un video del unboxing, en donde se ve que abren la caja y retiran el teléfono y no miran que más hay en la caja. Tener mucho cuidado, son muy poco serios.

DO NOT SEND YOUR PHONE TO THIS COMPANY THEY ARE A MAFIAN SCAM COMPANY!

YOU WILL HAVE YOUR PHONE REDUCED TO ABSOLUTELY NO VALUE AND WILL TAKE AGES TO DELIVER BACK! NO EXISTING CUSTOMER SERVICE AND WILL TELL YOU TO PAY FOR POSTAGE BACK AND SOME PHONES CAME BACK DAMAGED OR HAVE BEEN LOST IN TRANSIT!

THIS COMPANY NEEDS SHUTTING DOWN!

Am liebsten würde ich Null Sterne geben, diese Unternehmen ist ein Witz ...

Ich habe bei eine Eintausch-Aktion von OnePlus teilgenommen, wollte bzw. habe meine iPhone 13 in eine sehr guten Zustand dort hingeschickt. Das Einzige Manko ist die Batterie, was bei einem 4-5 Jahre alten Handy nicht ausbleibt, aber es wurde auch keinerlei Information diesbezüglich beim Trade-In erfragt, nur der optische Zustand des Geräts.
Leider war der Akku auch das Problem, jetzt muss ich 27€ Rücksende-Kosten zahlen wegen eines vermeidbaren 'Fehler', mir war auch leider nicht bewusst das es bis nach Italien geschifft wird, erst als es zu spät war. Man könnte sowas ganz einfach verhindern indem man einfach eine Abfrage dessen macht, da ich mir sicher bin das ich nicht die Einzige Person mit diesem Problem bin/war.
Zu dem ganzen Bohei kommt auch noch das die angegeben Bankdaten von Mondo Affari, an die ich das Rückgeld senden muss, scheinbar einfach nicht stimmen & meine Bank mir eine Überweisung garnicht erst erlaubt ... Das Problem hatte ich auch noch nie.

All-in-Alll würde ich sehr davon Abraten seine Gerät dort hinzuschicken oder den Trade-In-Service von OnePlus zu nutzen, auch wenn es verlockenden ist mit zusätzlichem Bonus usw.

Servicio de Plan Renove vergonzoso (Partner de Samsung España). Realizaron una valoración injusta de mi S22 Ultra (Pedido ES251031-44123903) para rechazar la oferta y, al devolvérmelo, lo han perdido a través de GLS.
​Llevo desde el 5 de enero con el móvil extraviado y la empresa World Business/Mondo Affari no contesta a los correos ni ofrece soluciones. Son totalmente ineficientes y dejan al cliente en una situación de indefensión absoluta. Una falta de profesionalidad total.

I recently tried using the trade-in service partnered with OnePlus, and I was extremely disappointed. They completely devalued my device for a minor scratch, refusing to honor the agreed trade-in value. The process felt unfair and inflexible, and in the end, I didn’t receive a single cent of what I was promised.

I would strongly advise anyone considering this service to keep their device instead of sending it in. The risk of losing your device’s value over something minor just isn’t worth it.

Mondo Affari incompetence cost me a £900 phone. OnePlus chose them and let it happen.

This entire disaster comes down to Mondo Affari’s failure, and OnePlus’ decision to outsource their trade-in programme to a completely unaccountable company.

I am a loyal OnePlus customer. I bought a brand-new OnePlus 15, then traded in my 10-month-old, immaculate OnePlus 13 (512GB) worth around £900. I also own a OnePlus tablet and watch. I followed the trade-in process exactly as instructed.

The trade-in was handled by Mondo Affari, who provided the FedEx shipping label.

The phone was lost in transit. FedEx formally confirmed this.

Here is where Mondo Affari’s incompetence becomes unforgivable:

• Mondo Affari DOES NOT pay for shipping insurance
• Because of this, FedEx says the maximum compensation is £4
• Mondo Affari then claims they are not responsible because FedEx lost the package

So Mondo Affari arranged uninsured shipping for a £900 device, lost it, and now refuses responsibility.

The result?
My phone is gone.
I have no reimbursement.
I am being offered £4.

Meanwhile OnePlus hides behind Mondo Affari instead of protecting the customer. They chose this partner. They benefit from the trade-in programme. Yet when it collapses, they abandon the customer completely.

Weeks of emails, fake escalations, and finger-pointing achieved nothing. No accountability. No ownership. No resolution.

This is a reckless trade-in operation run by Mondo Affari, enabled by OnePlus. If you value your device or your money, do not use this trade-in programme.

I have lost a £900 phone and will never buy another OnePlus device again.

Absolutely disgraceful.

Ho acquistato uno smartphone ricondizionato e l'esperienza ha superato le mie aspettative. Prezzo concorrenziale e telefono praticamente come nuovo.
Consigliato!

I've traded in my Samsung S24 with OnePlus for a new OP15. I wish I checked the reviews of the company responsible for the trade ins. My phone looks like new, there was no damage at all. Yet they grade it level C, without any evidence or reason. Then they dare to ask 27€ to send your device back. This is a corrupt company who do nothing but fraud and scam innocent people!

Comprato un samsung galaxy watch 5 pro ricondizionato eccellente +.
acquistato direttamente sul sito e pagato tramite Paypal.
Dopo 10 giorni dal pagamento, non avendo ancora ricevuto nulla, ho fatto segnalazione a Paypal, il giorno dopo ho ricevuto tramite Gls.
A parte il ritardo l'orologio è perfetto, praticamente nuovo.
Io a differenza di altri posso solo essere soddisfatto.

Venditore inaffidabile. Ho acquistato una TV ricondizionata di 1400 euro su ebay da questo venditore, arrivata con pannello ammaccato. Dopo tre mesi la tv si guasta definitivamente e non si accende più, chiedono spedizione a mie spese per la riparazione in garanzia con un costo di oltre 200 euro per riavere una tv con lo stesso pannello ammaccato non conforme allo stato "eccellente" da politiche ebay. Statene alla larga.

Come si fa a non avere pregiudizi se qualcuno ti vende un prodotto da secondigliano napoli.
Truffatori ladri solito e non so come faccia a stare ancora aperto. Bisogna denunciare.
Ho acquuna lavatrice ricondizionata. Ma che ricondizionata prodotto pessimo e mal.funzionante. e stato chiamato piu di una volta il proprietario pe risolvere il problema ma niente 160 una lavatrice ricondizionata. Bugie sulla garanzia.
Ma non finisce qui ha trovato pane oer i suoi.denti