MUSTO Reviews 

Totally non existent customer services, I ordered a jacket had order confirmation then the next day they just cancelled it with no explanation!! I emailed for a response but still no correspondence. I expect you could call this a blessing in disguise as I dread to think if you had to get a refund or exchange!! Just buy from a shop much more reliable!!

Bought a jacket which when it arrived was much much bigger than it should have been. I ordered a size 14 and it was like a tent. I sent it back using the returns label. Then got told that it takes up to 3 weeks for the return to get back to the company and then they need to 'process' it (returns are sent to the Netherlands) so they will be holding on to my money (not a cheap jacket) for a month or more potentially. Why does it take 1 day for them to take your money and 2-3 days for them to deliver the product to you. But when you return they use the slowest method possible and hang on to your money for weeks. Terrible. Won't buy from them again.

Order Number: 1870911
Order Placed:10 May, 2020

I ordered the BRITISH SAILING TEAM SHORT SLEEVE T-SHIRT from Musto. It's a very nice t-shirt, and right size, thanks to Musto size guide. BUT : after ONE day of navigation at sea, the colour faded out on some place (outer part of folds) and the t-shirt is now ugly...
Bad quality dyes ? It didn't stand the sun...

I ordered the wrong size of a jacket in a sale. The return process was straightforward with an outsourced digital company. The refund was received in less than a week.

I ordered two pairs of identical Musto trousers, one blue and one beige. I had ordered the same style shorts the year before, Pre-a sailing trip and so felt comfortable in ordering the size.
The blue pair fitted correctly as before, the beige pair were way too tight.
Both were the same size 34 ins waist and style/ number etc; just a different colour.
I questioned this with Musto, when I sent one pair back. I had purchased both on reply to a Musto Promo email of their ‘sale’.
Musto’s answer was that I could not have a replacement pair to try and the sale was off.
They did offer a discount on my next purchase, but this did not equate to the same deal.
My irritation is this how much of their range is not to a standard size. And if this is common how many times do I need to order and send back products of clothing?
I am not happy with the customer service response. A very poor outcome for what I believed until lately was a top British supplier. I felt brushed off at best. I have Musto sailing kit from 1992 so I’m not a ‘fly by night’ customer.

I didn’t believe the ratings but I sent my returns 11 days ago and still not had a credit. Or reply to my email.
SHOCKING SERVICE

I am a long standing customer of Musto, I bought my 3rd coat along with a primaloft inner. They don’t physically have the stock and cancelled half my order without informing me. They won’t even connect the dots and send you the stock if it comes back into stock? Thanks for half a coat Musto, miscommunication and wasting my time. I now have to find a coat for my trip tomorrow!? What a shame your customer service is completely useless.

Great product shame about customer service
Fantastic coat-arrived next day - return fairly simple but after 2 weeks no communication and no refund.I chased and no real reason only that a company based in Netherlands !so because of poor customer service have reduced rating.Musto refused to publish this as well . I Feel it’s an honest and true opinion and reflection on my service from them hence my comments.

Absolute joke of a company. Mum bought 2 jackets from them as not sure of the sizing, returned both as they didnt fit and no refund. Do NOT buy from the website at all costs.

Bought a few T-shirts for hot weather. Good quality clothing.

Absolutely awful! I have ordered a jacket on the 4th of January, order 1852879, they took money from my account straight away, but three weeks later still no item or any delivery information. I have sent two emails to the company, but they haven't responded. submitted case to dispute and will complain to the ombudsman. they shouldn't be allowed to operate!

Placed an order for a Holker Oil Cloth Jacket advertised in the recent sale. Item showed stock was available. They accepted my order and 5 days later said my order would not be dispatched. No reason given. Suspect that it was a con to get you to place orders for products they either didn't have or had priced "incorrectly" to lure you in, in the hope you would buy other things. Despite lots of request for the reason why I've never had a response - nothing from Musto. Interestingly every time you chase them they give it a new case number, I now have more than 12 case numbers. Shocking customer service - will never use this company again. Really surprised they hang onto their royal warrants

I purchased a Musto Cartmel BR2 jacket from an online equestrian store.

After wearing it 3 times, the jacket snagged at the elbow on a tree branch and ripped. "It's his own fault" I hear you cry. Please read on...

The compositional description of this jacket on the Musto website is misleadingly and inaccurate. The stretch panels, which form part of the 'outer' are not made from ripstop material.

I use other less expensive coats on a regular basis riding the same bridleway and brushing the leaves of the same over hanging oak tree each ride. None of the coats have ever suffered damage from it. Yet this one snagged and ripped at the elbow (where stretch panels are located). Riders as undisciplined as me will understand how one's elbows can end up sticking out!

I believe the issue with this Cartmel BR2 jacket is that the stretch panel material on the elbows is too thin and stretchy. The soft stretchiness of the material causes it to snag onto things easily - which is bad news being as thin as it is - and not being 'ripstop' material as the rest of the outer is.

So I pursued this with the online store who contacted Musto. After numerous emails and phone calls, Musto were unwilling to do anything other than offer 30% off a replacement jacket.

If this coat had been a casual 'going out' coat, I could understand this being acceptable. However, this coat is marketed for outdoor equestrian activities and is described as having an outer made from '100% Polyamide Ripstop' fabric. Riding a horse outdoors on bridleways is often going to mean brushing passed foliage - especially on top of a horse. If it had been brambles or other foliage with spikes, I would understand. However, it was a very leafy (at the time) oak tree branch.

Very disappointed with Musto and their total disregard for accurate marketing and trade descriptions. Disappointed with them for thinking I would want to buy the same coat! Just disappointed.

Now having to go through Trading Standards to take this forward.

Can’t believe how awful Musto company has become. I ordered several items August 12th 2019, I kept one garment and returned the rest back. After 10 days rang up to see if received, which they couldn’t find then sent confirming it was on route. I rang again 10 days later to see if it was back yet as still no refund. 3 weeks later, rang again today still no refund and I was told warehouse had miscommunicated and that a refund would be done straight away with an email. Still nothing or a refund. Something very dodgy going on with company. Don’t buy from them! I have been buying for 20years, never again!!

Worst customer service ever. Returned my musto jumper 10th September 2019 it arrived 12th September 2019 still awaiting my refund. Musto answer all my emails but still no refund even though I have a refund slip! Next move I am contacting my credit card to get my refund that way. Very disappointed

I bought a jacket from a Musto store, wore it once or twice and the zip failed. Emailed them, they took weeks and a couple of prompts to reply, at which point I was passed on to their new custonmer service team. They said that they can't trace a transaction at their own stores, therefore can't refund. (What kind of stores don't keep records of transactions? Sounds suspicious) They also said I was out of the 90-day limit for refunds..... but that's because they took so long to get back to me.
So, I'm stuck with a credit note for their website. But there's nothing I want. Especially not a jacket with a zip.

I bought a shirt in Dec 18, wore it once, washed below the recommended temp and the black trimming on collar and cuffs run onto shirt. Have emailed their costumer services and no response. Very disappointing as I always buy their clothes. Any advice who I can contact?

Purchased shooting coat for £499.. absolutely not worth that money... don't buy. All inside sweating wet after each wear. Contacted musto they said it's normal.. absolutely shocked with their customer service

I purchased a Gortex technical tweed jacket from Musto for £595 as a gift for my son. having worn the jacket twice he fell into a river in Scotland. As a shooting coat this is what this jacket is designed for!
To dry the sodden coat out it was hung in a boiler house for three days (along with a number of other tweed and country clothes which were also sodden wet) this jacket has shrunck and is now useless.
I called Musto as i bought the jacket direct and was met with a condesending attitude. unhelpful and rude.
I have ppreviously bought products from Musto, never again.....

Bought and used Musto products for almost 20 years. In my personal opinion the quality has deteriorated substantially.

The previous jumpers, shirts, and outerwear have given years of reliable service.

The shirts, bags and jumpers purchased over the last 3 years have proved extremely disapointing. This is such a shame as Musto have traditionally provided great quality items at sensible pricing and fitted to Northern European customers.