MUSTO Reviews 

Brought a men’s polo shirt - blue and white stripes. Washed for the first time at 40 as per the label..the colour ran really badly so I now have a ridiculous looking tshirt. Contacted via Facebook - took 4 days to respond despite message being read immediately, they asked me to give my details and told me someone would contact me - no one did. Ten days later I contacted again via Facebook pm and was asked to supply my contact details again. 20 days from first message I’ve had an email - annoyingly addressed to my middle name, asking me to send the shirt to them for inspection - at my cost. Their indifference is sadly audible in their manor. I shall avoid Musto from no on.

Great coats, but terrible delivery. Terrible delivery policy. Their website clearly advertises a Next Day delivery service. Only at the point of payment (post address etc) do you discover that that is not available. On challenging Customer Service about this I was told explicitly they turned it off because of high demand during their sale.
So I waited until the day before I was off to order, so I would be in to receive my goods and have now lost the window. But is it even legal to explicitly offer a service and then pull that when it suites during checkout? I guess so, but it really is not the level of service one expects this day and age.

Another instance of where Musto has refused to publish a review on their website.
Essentially keep away from their travel bags. The zips are not great and they do not provide a warranty past a year. Fine if you use the bag regularly, but if it's only used twice a year and then breaks the third time then the product becomes a very expensive product

Very disappointed!

(Musto have just refused to publish this review on their website. It really surprises me that a reputable company like this would manipulate the reviews given. They didn't even offer to refund the extra postage paid for next day delivery).

I recently paid just short of £300 for a Musto jacket and salopettes to replace my Henri Lloyds. I placed the order on Tuesday and paid extra postage cost for next day delivery as I needed the clothing for sailing on Friday. As delivery was next day I selected my work address and the 1 hour slot turned out to be a delivery slot of 16 hours - 6am to 22.00pm! The delivery was actually 9pm so I missed it. The same happened the next day. After speaking to Musto customer services, I sensed an attitude of indifference.. 'DPD are busy at this time of year'! Surely this isn't my problem? The long shot was that after 3 days my parcel arrived but too late for me to take the gear sailing. Change your courier Musto or you'll loose more customers. My husband cancelled an order with you yesterday for exactly the same reason and will be buying his jacket from another manufacturer.

Really good corporate support and personal response to question. Brilliant sailing products that you can't beat for the price. Very happy overall with services I strongly recommend approaching them.

Wonderful items - just a bit on the pricey end for me. Delivery etc is usually very quick - no complaints

Sent a jumper back as the wool was going bobbly. I anticipated that they would replace it with a new one as it had been a gift. Unfortunately their policy is to refund the cost of the article! A bit embarrassing as the person who bought it for me probably hasn't realised why they've received a credit, I can't say anything to them and now I'm without my jumper!
Apparently it says this is what they do in the small print of their t&c but who reads that?
A poor policy and one which needs looking at. Shame because it was a nice jumper too!

Bought an expensive coat which is the khaki Parka which cost about £800 when not in the sale. I got a huge discount at a special event and paid £290 which was amazing as I could never afford their coats full price. After wearing it a few times a noticed a problem with my hair getting snagged which is an issue I wasn't aware of when purchasing it so I couldn't return this coat now it had been worn - not that I would have wanted to anyway as it's like walking round in a waterproof duvet.

I use this coat for everything, outdoor work, looking after my horses, walking, popping out to shops etc but I have really long hair and it kept getting snagged in the velcro. I went into glousterchire store to explain and they told me to contact customer services. I was put in touch with Ashleigh Richards and she arranged for it to be sent off (they paid postage) and have a panel specially made to cover the Velcro when not in use. This was done promptly and sent back to me via DPD straight away all free of charge!

Can't thank musto enough! Thankyou very much to the technicians and customer service team. Worth paying the premium prices for their products to receive such a premium service of for aftercare. Most companies aren't bothered once they have your money. I'm so glad to have my coat back especially in this cold weather.

Jeg har kun gode erfaringer med Musto.

Jeg købte for nogle år siden et sæt Musto MPX sejlertøj. Et sæt med Gore-tex i den lidt højere prisklasse.
Tøjet tjente mig godt, og jeg passede det som foreskrevet af forhandleren.
Efter tre sæsoner begyndte tøjet at delaminere, Gore-tex membranen begyndte simpelthen at slippe de øvrige stoflag med det resultat at tøjet lækkede en smule på de udsatte steder.
Jeg skrev til Mustos engelske hovedkontor og forklarede min skuffelse over, at et sæt tøj i denne prisklasse alledere efter tre år begyndte at fejle. Musto bad mig sende tøjet ind til undersøgelse, konstaterede som jeg at tøjet var delamineret.
Det endte med at jeg fik tilsendt et helt nyt sæt.

Derfor: Produkterne er gode, og det må være en fejlproduktion der var skyld i at mine grejer delaminerede.
Men det allerbedste er kundeservicen - Hele vejen igennem mødte jeg hjælpsomhed og venlighed. Man var virkelig interesserede i, at hjælpe mig på bedst mulig måde.

Alle anbefalinger herfra!

Bestiilte en jakke og en bluse for over 1 1/2 år siden og har stadig ikke modtaget noget.

Jeg kunne vælge mellem flere forskellige betalingmetoder og jeg valgte pr. efterkrav.
Ca. et halvt år efter bliver jeg informeret om blusen var udsolgt i min str. og hvis jeg ville have jakken, skulle overføre pengene til dem.

Det gjorde jeg og siden har de hverken sendt mig noget eller besvaret mails...

ÆV! Det er bare for ærgeligt...