My Property Box Reviews 

My Property Box have been managing a few of our properties for several years now and as such, they have always been very good at updating us and communicating any issues that require attention. Likewise, more recently, the property required a full redecoration and deep clean which was managed and executed perfectly - great job specifically by Sarah Anderson at My Property Box who is always on the ball and very friendly and helpful in all our conversations.
Great work My Property Box, not only a great service, but also from a fee's perspective, good value too.

Very professional and helped me find a place quickly. Ryan hamlet was great. Definitely recommend

No inspection for over a year then an email for an inspection within 24 hours notice. When I pointed out that I needed this rearranged in order to be present because there are numerous issues to point out for repairs they sent someone within 24 hours anyway. I had a call to say they couldn’t get in and was accused of changing the locks! They couldn’t get in because they had lost the master key! I have contacted the landlord directly who explained that he has no response to his queries about the property. I would suggest anyone with problems with this letting agent contacts the landlord directly. Ultimately landlords and tenants will leave this agency due to their sheer incompetence

Jesmond Branch MPB. AVOID. Worst property agency I have ever dealt with and I move house almost every 1-2 years due to my job. It’s been 2 months since I have moved out and I haven’t received any amount of my deposit back yet. Had contractors coming in and out all the time and lots of times without notice to do works in the flat leaving a mess to clean up but then still want to claim a professional cleaning fee off my deposit although I have left it in a clean state. Had to also deal with a massive pile of carpet scraps for 2 months until I escalated my complaint to higher management to finally have someone take it out. They have even managed to lock me out of my flat one time after a viewing by locking the bottom lock which I didn’t have access to and after a late shift at work I couldn’t even sleep in my own flat. Have spoken to other tenants managed by Mypropertybox and none have had a good experience. Very unprofessional, incompetent, appalling communications and do not recommend at all.

Left me and my brother homeless after taking our deposit shameful my brother has since died and had mental health issues sàid we would get our deposit back then ignored us reviews are false don't trust these people

WARNING PLEASE READ This company is absolutely shocking. The treatment and incompetence of knowledge for good tenants is terrible. My daughter who has an excellent 5 years of renting from other reputable agencies move back to her home town only to be trapped into this company once they got your cash and your a great tenant they won’t let you go just keep on telling you can’t leave and refuse to give a genuine references to other agencies which they know will stop you from going any were as agency always request that and they want £400 for this as my daughter has been Told today she is absolutely devastated that a company can hold her to ransom she honours all her tenancy agreements and follows the rules and this is how there treat her all she wanted was a bigger home and garden for pooches she has worked hard all of her life and now her anxiety levels have been exasperated by all this
I have put a complaint in but this company is a law into there own hands I wish we looked on reviews first so new tenants BE WARNED they are very nice at first then they get you trapped and reporting repairs that’s another story
Hope this helps someone
Regards Michelle

I was a long term tenant, which the property management was taken over by Property Box and a new landlord. No due process. On leaving the property I found the agent fabricated unsubstantiated claims against my bond. Very poor... would recommend you stay away. Luckily the bond retention scheme awarded the return of my bond back to the tenant.

From a landlord perspective, they failed to advise due process and stay ethical. Not recommended.

Such poor service. The photo side of things is tolerable but the floorplans are appalling, constantly incorrect and then theres no support to get them amended. The last 5 I have submitted have been incorrect, named wrong, logos missing etc. The edit facility only offers limited access. You then cant get hold of anyone to amend, my last property took nearly a week to have the word " outbuilding " removed. Pay for metropix and stay in control!

Please don't insult me by posting some BS reply. Pick up the phone like a real CS team and apologise.

I wouldn’t leave any stars if possible. One of the worst companies I’ve dealt with. Lots and lots of repairs reported but very little done. Happy to take your money but not a very good level of service. Lots of apologies and lip service but don’t follow up. Tried to enforce something that wasn’t in the terms and conditions of my agreement until I threatened legal action. Would avoid at all cost.

If I could leave one star, I would. Poor service is an understatement, they don't arrange repairs properly, or come back to you regarding issues you've raised. Happy to take your money but when it comes to them fulfilling a decent level of service then it's a no go.
Quite happy to give lip service apologies but then nothing changes. Avoid at all costs.

I have recently ended my tenency with MPB and would like to say what an excellent estate agent they have been. They responded quickly to any request I made with complete curtisty and friendliness, from the beginning to the end. All of the staff were professional and polite

I could not fault this company at all. Right from the first viewing of our rental property, they were professional, helpful and courteous. Everything went smoothly from their office in Jesmond, Newcastle upon Tyne. First rate experience. Thanks guys.

The worst estate agents in the country. Basically they are thugs. Once the property goes on rent, they never pick up the phone and asked me to pay for the maintenance of the property which was the responsibility of the landlord.

Avoid them at all cost.
Fraudsters

They have failed to respond to numerous requests for support with one of thier tenants who, despite police involvement, is still harassing women and running a business from a residential property with 10 large dangerous dogs.

I have been a tennant through my property box for nearly 2 years.
Any issues that came up they dealt with quickly and efficiently and were always communicating with me regarding any repairs.
Was always very polite and a pleasure to talk to when I phoned them.
Highly recommend renting through them

I wouldn’t give 1 star if I could take ur money b4 they tell u all the information then keep it it’s a good way to lose £200

When we moved out, Groves held on to our entire deposit for 6 weeks, fobbed us off and ignored our emails requesting it back, and finally gave us the balance after deducting hundreds of pounds for cleaning that didn't need doing as we left the property in the state we found it.

I made the move from London up to Newcastle for work.
Polly, Rachelle and the team was very helpful in finding me the right place!!! I couldn't be happier
I would strongly recommend my property box if you are looking for the right place for you.
Massive thanks to Polly,Rachelle and the team .

Thanks again,

Jordan Davies-Roper

I have used this company for the last two years and have no intension of looking anywhere else in the near future ,
I have mostly dealt with Rachel but also other office staff and have always had very good responses to any issues that have inevitably cropped up.
I have been developing old properties for the letting market for 45 years and used many agents but at last I'm very happy with service I get and intend to stay with Rachel and her team.
GT&A builders LTD

I have recently moved into a new property and the staff at my property box were really helpful and friendly and dealt with my queries fast and would highly recommend the company