My Property Box Reviews 

I've been renting an apartment in Newcastle since October 2023 and thing were going smoothly until My Property Box decided that they're selling the apartment since the there has been viewing each week without my permission. They only send n email approx. 24 hours before that and if you don't see it, there is no way of telling them not to schedule the viewing. I called the company and they told me that there isn't any way that I can stop the viewings even if I'm not there. So while I'm working people are waling around me and showing off the apartment which is totally not okay, also if I'm not there they got their own keys so they can come in whenever they want. The customer support is also atrocious, besides the viewing I got another problem and it's mold. We have mold on the kitchen ceiling, in the bathroom, under the carpet in the bedroom and in the boiler room. We contacted the company and sent photos but they haven't done anything on the matter since October. As a conclusion I can say that this is the worst experience I have renting an apartment in my entire life.

Very easy to deal with fast helpful and smooth from start to finish highly recommended

I recently had the pleasure of working with My Property Box to find rental accommodation, and I must say, their service exceeded all expectations. From the moment I reached out to them, they demonstrated a level of professionalism and dedication that truly set them apart.

First and foremost, I was impressed by their proactive approach to finding me the perfect rental property. They took the time to understand my specific needs and preferences, and then went above and beyond to identify suitable options. Their attention to detail and commitment to customer satisfaction were truly commendable.

One aspect of their service that particularly stood out to me was their full paperless approach. Embracing modern technology, they streamlined the entire rental process, making it incredibly efficient and hassle-free. Not only was this approach environmentally friendly, but it also saved me a significant amount of time and effort.

Overall, I cannot recommend My Property Box highly enough. Their exceptional service, combined with their innovative approach, made my rental experience truly seamless. If you're looking for a reliable and forward-thinking property management company, look no further than My Property Box.

good agency and supportive

We have not been particularly happy with My Property Box in Newcastle, however I did want to write to express our appreciation for Jasmine Henderson. She understood our concerns about past confusion in statements and the difficulty of actually getting help should an issue arise. Whilst other members of the team promised action but rarely followed up, Jasmine is quick to respond and always ready to help or advise. She is a real credit to the company.

Had a great experience with Aiden!! He was so reassuring, answered all our questions and provided us with all relevant information.

Aidan helped create confidence and optimism before my friends and I even found a house to our liking. The experience was really enjoyable and end results were very positive. Very friendly and accommodating agent who put effort in and genuine guidance

We were showed around a variety of houses in several locations by Aidan and he was super helpful with any questions, where he went out of his way to give context and extra detail on the local area :)

The worst agency in the world that doesn't do its job. It would take too long to describe my situation and why I think this way. But believe me, it’s better not to mess with them.

Amaan has gone above and beyond doing house viewings out of hours for him and being be try communicative via text. Asset to the team.

They set up a WhatsApp group with all members of the house and the agent which is really helpful. Aidan answered all our questions we had quickly and clearly, making the process easier for us. I would recommend using property box.

Initially the guy was very helpful, he went through my application on the phone.
Because of the distance between me and the property he arranged for a video virtual tour of the property for the next day and he said that he would send it to me using WhatsApp
The next day… nothing, the day after… nothing
I emailed them and they didn’t have the decency to respond… I went onto the Rightmove website to find out that the property was “ let agreed “.. without letting me know.
This is extremely frustrating and unprofessional especially as I had taken about £2,500 from my savings account to my current account, to cover the rent in advance, deposit and the removal fees.
I had also painstakingly gone through arranging a removal company.
To be ignored and treated with such disrespect is shocking.
I would NOT recommend this company

Aidan was very helpful with finding us a student house. He was great showing us around multiple properties and made it a quick and easy process once we had made a decision on a house.

Aidan was very accommodating when we were looking for our 3rd year student house and made sure to provide us with as much information as possible to make the process easy. Thank you!

Our agent (Aidan) has great charisma and is a very sound guy. He knows his stuff, what needs to be done and acted swiftly once we reached a decision.

Request regarding a repair speedily dealt with and as a landlord I was kept informed by Jasmine Henderson.

Aidan was great! He showed us around 5 different homes he felt would be suitable for our group and had all the information to immediately answer any questions we asked. Definitely would recommend this company

Our letting agent, Aidan, was punctual, friendly, and knowledgeable! He showed us several flats and I felt he felt he was familiar with both the properties and their current tenants. I felt very welcome and was confident in his ability to show properties that met our needs! Paperwork was also well-organised and platforms were user friendly.

Aidan showed us several properties and was there to answer any questions we had. He also helped us set up a WhatsApp group chat so was easy to contact and quick to reply which was very helpful!