My Property Box Reviews 

I used MyPropertyBox to sell my BTL property recently. Dealt with Georgia and Megan who I found to be friendly and professional throughout the process and took the stress away from me as I had no previous experience in this area. I would have no hesitation in recommending this Company

⭐ 1 STAR — Absolutely dreadful experience with Property Box

I honestly cannot believe how poor the service has been from Property Box, particularly after the experience we’ve just had with the Darlington branch.

We applied for a property through Property Box. Initially, the property went to somebody else, but it then immediately became available again. We contacted them, arranged a second viewing, and decided we wanted to proceed with the property.

You would think that, when someone is prepared to hand over around £2,000 to rent a property and potentially stay there for 5–10 years, the level of customer service would be good. Unfortunately, that was absolutely not our experience.

We were constantly having to chase them for updates. I reviewed the property and raised three issues that needed addressing. I asked Harry, the agent, whether he could contact the landlord and ask if these issues could be dealt with within the first 12 months of the tenancy. Harry told me he would get back to me that same day.

He never did.

Despite this, we continued receiving emails telling us to pay the £180 and sign for the property.

This is where I started thinking: if I’m having to constantly chase an agent before I’ve even moved in and before they’ve received thousands of pounds from me, what is it going to be like when I actually need something repaired?

The experience with Harry was honestly one of the strangest and most uncomfortable experiences I’ve ever had with an agent. During the viewing, he was constantly twiddling his fingers and playing with his keyrings, barely making eye contact, and seemed unable to answer straightforward questions. We left feeling extremely uncomfortable.

And that’s heartbreaking because I absolutely loved the property. It was perfect for me, and I genuinely could have seen myself living there for years. Unfortunately, the people handling the tenancy completely put me off.

I’ve been a tenant for seven years. Throughout that time, I have paid £1,000 a month and have never missed a rent payment. I take pride in the properties I live in, look after them, and make them feel like home. I don’t sit there asking my landlord for money to make improvements either — I’m more than happy to put my own money into a property to make it somewhere I’m proud to live.

I was prepared to do exactly the same with this property. I wasn’t looking for somewhere to live for six months and move on. I was looking at making it my home for 5–10 years, paying my rent reliably and investing my own money into improving and maintaining the property.

And that’s what I think Property Box needs to realise:

You are potentially costing your landlords some very good tenants.

A landlord could have a reliable, long-term tenant standing right in front of them — someone who pays their rent, looks after their home, wants to stay for years and is even willing to improve the property themselves — but that tenant can walk away because of the experience they have with the agent acting on the landlord’s behalf.

I’ve since read some of the other reviews and, honestly, I now feel like we may have had a lucky escape. If getting into a property is this difficult, I can only imagine how difficult it could become when you actually need a repair or have a genuine problem.

Harry also told me that all the negative reviews were supposedly from the Newcastle branch.

Well, here’s one from the Darlington branch.

I would personally avoid Property Box based on our experience. I wouldn’t recommend them to a tenant, and if I were a landlord, I would seriously question whether this is the company I wanted representing my property.

The property itself was fantastic. The experience with Property Box was anything but.

Absolutely shocking customer service. Don’t waste your time.

This company took over the management of the property I have let (with no issues for 9 + years) in July. I immediately changed the payment the bank details supplied by them. They are yet to confirm any rent has been received despite the address being used as the payment reference. There was also a huge mix up with which property was assigned to me. Hugely disappointing

IV never delt with such a bad lettings agent in my life threatened to evict me over a fabrication of rent refusing to accept the fact I have sent it and refused to do repairs since they took over the property

Nice, friendly and efficient

My experience with My Property Box managing my small HMO has been extremely disappointing.

The most concerning issue has been the repeated financial errors. During the last 3 months, rent payments for individual rooms were not paid at all. I have also been charged the management fee twice multiple times, and I had to identify the mistakes myself and repeatedly chase for them to be corrected.

When rents were increased, the new rental amounts were not reflected at all in the payments I received, despite the changes having been agreed.

My Property Box has a serious issue with their financial administration system.

The communication has been equally frustrating. Emails frequently go unanswered, and while I have occasionally managed to speak to someone by phone, the agreed actions often were not carried out.

It has become a recurring pattern of having to follow up multiple times on the same issues before anything happens.

As a landlord, I pay a management fee so that I don’t have to spend my time checking accounts, correcting errors and chasing the managing agent. Unfortunately, I have found myself doing exactly that. Instead of providing peace of mind, the service has created additional work and unnecessary stress.

Mistakes can happen in any business, but repeated errors combined with poor communication have left me with very little confidence in the management service.

Based on my experience, I would definitely not recommend My Property Box to other landlords.

Most horrible agency you can find. They put charges for which they have no accountability for, do not answer questions or respond and provide 0% service. A total spam and stay away from them at any cost.

I recently used Georgia to manage the letting of my property in Stockton and could not recommend her highly enough. From the outset she was honest and straightforward with her judgement, which as a landlord is exactly what you need. No flannel, just clear, considered advice you can trust.
She was quick to respond throughout the whole process, which made what can be a stressful experience feel genuinely seamless. The property was tenanted quickly and the move-in itself could not have gone more smoothly.
Georgia is exactly the kind of agent you hope to find. Professional, reliable and genuinely on your side. I will absolutely be using her again.

Avoid this agency and their properties at all costs.

My experience with My Property Box was extremely disappointing. Maintenance issues were consistently ignored or took months to resolve. The boiler regularly failed during winter, leaving us without hot water and heating. The front door lock remained broken for around three months before it was repaired, which was a serious security concern.

The communal areas were supposed to be cleaned weekly, but in six months I only saw cleaners twice. Although bills were included, they even switched off the bathroom radiator during winter because they claimed we were using too much heating.

After moving out, I remained liable for two months' rent and was also told I would have to pay around £400 to re-advertise the room if I wanted to find a replacement tenant sooner.

Overall, the maintenance, communication, and customer service were extremely poor. I would never rent through My Property Box again.

They were perfect up until getting us into a property. We rented a property through my property box that when it was graded everything seemed fine. We viewed the house which looked like it was going through minor renovations for the next tenants so we took it. When we moved in the house was still a tip the back garden still has the rubbish in it and we’ve been here for 5 month now. No hot water for 2 weeks and they haven’t even tried to sort it out. Handles falling off doors, side door leaking and every time I complain there’s not one bit of sympathy or sign of hope from them to get everything sorted. Every call handler palms it off. I would not recommend going through these.

I spoke to a Girl called Geri when I made an enquiry and from organising a viewing to getting the keys she helped me through all the referencing steps and tenancy agreement up to getting keys. She was absolutely amazing. Deffo recommend my property box

Do not rent from these scum as they do not care if you have any emergencies within the home you live in that need repairing and the landlord refuses to allow any work to be done majority of the time.

Whenever I have a query the office staff are always very friendly and professional. Chloe was able to answer my questions and was very helpful. Thank you!

Wow. I really wish I had read these reviews before I signed up. The good reviews are from new tenants, the agent will ask you shortly after sign up to leave them a review while all is rosey. When I viewed the property and called to say I wanted it I was asked what was my best offer on the rent, I was desperate and paid way over the odds. From then on it's a nightmare. I reported repairs that were not fixed and blamed on the landlord with no resolution. The worst part is when you hand your notice in, they will try every way possible to keep the majority of your deposit. The communication is disgusting and so unprofessional. I'm going to fight all the way to get my money back.

Too many people who have no idea what is going on. A property owned by my wife with a tenant who is not paying rent for several months.
They never return calls,
And now, speaking to somebody who says that the person who is dealing with it has no idea what the call is about, even though I have spoken with her several times.

I chose My Property Box (Darlington) for the sale of my property on the recommendation of a family member. Georgia, from the sales team, visited to discuss the valuation, took great photos and was friendly and efficient throughout. In the space of 4 days my property was marketed, 3 viewings undertaken, 2 offers received and above asking price achieved! I couldn’t be happier! Whilst still in the early stages of the process, I’m confident that things will progress smoothly and stress free.

My property box experience was fantastic and reliable. The whole process went smoothly and transparently with clear communication and professionalism. Kudos to the staffs ( Geri and Hannah), who were really helpful and efficient throughout the process.

We would like to say a massive thank you to Georgia from the sales team at MyProperties Box, She did an excellent job negotiating our purchase at Salisbury Terrace and supported us every step of the way from start to finish.

Georgia is a fantastic salesperson with outstanding customer service skills. As we were not familiar with the area, she was able to guide us and advise on the best locations for our investment properties, which gave us great confidence in our decisions.

We will definitely be in contact again for future purchases.

Thanks again,
Favour & Agata
Domex Properties & Managements

Brilliant service, friendly and always very helpful. Safe and reliable would definitely recommend 😊

My Property Box were probably the last chance saloon for my uncle. He had put his bungalow up for sale with about six other estate agents with no luck.

My Property Box managed to find a buyer in a very short time. The sale completed today and he couldn't be happier.

A great team who are super friendly and go out of their way to help. My uncle is in his 80's and needed a lot of support.

Would highly recommend.