The Nail Superstore Reviews 

80
•
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

1st Purchase. Items were packaged securely. Order arrived in excellent condition, Nail Supplies (brush cleaner & Nail Brushes) Super Excellent Quality. Great prices. Super pleased with ever facet o... Toon meer

Beoordeeld met 5 van de 5 sterren

I was notified the color I ordered for my Luraco nail drill was not available. I was offered to cancel my order or choose a different color. I chose a different color and received my order about a wee... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I am a professional Manicurist (10 + years.) I have ordered numerous products from The Nail Superstore on several occasions. I love it's quality products at a great price. My orders have always arrive... Toon meer

Beoordeeld met 2 van de 5 sterren

The individual sized nails I bought didn't even accept the acrylic they were supposed to be acrylic nails but the thick powder would just come right off them. Not enough good to use for my business. I... Toon meer

Bedrijfsgegevens

  1. Nagelstudio
  2. ook in
  3. Apotheek

Informatie afkomstig van verschillende externe bronnen

Welcome to The Nail Superstore - Wholesale Professional Acrylic Nail Supplies, UV Gel Nail Supplies, Pedicure Spa Chairs, Glitter Nail Art Supplies - Best Online Nail Supply Store


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

80 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,9

Alle reviews

(80)

5 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I tried it, I liked it!

I've been using a different top coat for several years and hesitated to change because of the ease of application and quick drying time. I use multiple coats of top coat to affix nail art stickers, foils and studs. I find Artisan UltraDry to be equal in ease and drying time to my old favorite and far superior in retaining its shine and resisting chips and peeling. I have a new favorite top coat!

4 april 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Happy Customers

Everything came quickly and was in great shape. Customers like the fact I can get what they want quickly and have them wearing them to show off.

8 januari 2018
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

I was happy with my order

I was happy with my order, until I called in to get help with one of my pots of acrylic. It wasn't even half way filled and instead of giving me help, the sale rep tried to blame me without directly coming out and saying it. I sent him seven pictures showing the pot wasn't filled like the rest of them amd he chose one to harp on where I tilted the pot to try & show him where my acrylic was because you couldn't see it that well on the picture. Then I sent him another one and that picture was also a problem, although I took it straight. I wasn't within the 48hour time frame so they didn't care anymore. I didn't know that particular acrylic was popular until afterwards when I started reading other people's comments. All I know is my pot wouldn't open and when I finally got it open, there was only a splash of acrylic in there and then it wouldn't close. I ended up putting clear acrylic into the low acrylic and filling it to where the company should have. I also put it in a different pot. I spent a lot of money on their site. It's probably not a lot according to their sales brackets,but I work hard for my cash. As a first time buyer, someone could've done something for me. It's a shame that customer service is full of crap these days. Intergrity still means something to me. I won't be shopping there again and as an author, this experience will be going in my book. They did manange to include everything in my order that I'd ordered, which is why at first, my experience with them was positive and I had no complaints. I wish that could've remained. But I didn't open all the pits at once. I wish I did, but also am happy I didn't because I didn't want them to havea short shelf life.

12 december 2017
Review zonder uitnodiging
Logo The Nail Superstore

Antwoord van The Nail Superstore

Dear Customer,

Thank you for providing your feedback. Some items such as powders or pedicure salts are packed by weight instead of volume. Which means that some jars might appear less than others, with the powder compressed towards the bottom of the jar, but still weigh the same. If you were to tap the powder more, it would collect to the bottom of the jar. We strive to provide the best products and service and welcome any suggestion to improve.

Sincerely,

The Nail Superstore

Beoordeeld met 5 van de 5 sterren

Great Products

This is the only supplier of primer, acrylic powder and liquid that I use. I especially like the colored acrylic powders. Even after three weeks, I have no lifting, and lifting has always been a problem for me. I could not be more impressed with the acrylic supplies I purchase from the Nail Superstore.

20 september 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

I get super fast delivery and great service with my orders! The Nail Superstore is one of my favorite sites!

10 juli 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Awesome customer service

Awesome customer service! I will continue to do business with them in the future. Great prices and a very large selection to choose from. Can't wait to order again. Thanks!

8 juli 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent company!

Super fast shipping, good prices. I had a problem with the shipping address because I live in a rural area and they were outstanding in helping me to get it taken care of. Not the usual email and wait for something to happen, responded immediately and got it taken care of. I have ordered again already from this company and will continue to do so. Thank you for the great service.

24 juni 2017
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Large selection of products

The website is great, you can purchase nail service products at a discounted price compared to beauty supply stores. They have a pretty big inventory, and I like that you can buy individual nail tip sizes and entire kits for acrylic/gel systems, along with everything else. The shipping is a bit expensive, and they charge a residential shipping fee if you aren't shipping to a business. Return policy states you must prove you are a licensed technician if you want to return an item, which seems like a bit of a hassle. They have a decent rewards program, but I've had issues with not receiving my points. I've contacted customer support twice about this and got the same person both times, who wasn't very helpful or personable. You also must wait 30 days from receiving points to spend them, but they expire after 90 days, so you have a very short window to use the points before you lose them. Other than that, if you know what you want this is a good supplier to purchase from. If you are wanting to just try different things, I wouldn't recommend due to the return policy.

23 juni 2017
Review zonder uitnodiging
Logo The Nail Superstore

Antwoord van The Nail Superstore

Hi, Julie! Thank you for your review and for being a nailsuperstore.com customer.

The reason we specify our returns come from licensed technicians is that many of our products are designed to be used by professionals. The product results we claim can be achieved when licensed technicians, who have received proper training on applying these products, are using our items.

Our reward points are issued with every purchase and are available for use after 30 days from the date of purchase. Points do not expire at all when customers place orders within 120 days from their previous purchase.

We try to do our best to address all customer concerns and rectify issues. Thank you for choosing The Nail Superstore.




Customer Service Team
The Nail Superstore

Beoordeeld met 5 van de 5 sterren

£100+ order Jessica gel

This is my second purchase of a fair Amount and tho I waited for delivery and had to contact them as it was over the Easter break causing delays, they responded quickly and products are fab,
Many thanks

22 april 2017
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Bad service

I have a problem with the topcoat brush getting hard before I can finish a set of nails. I tried to contact their customer service. But they are very rude and continued to interrupt. They didn't let me finish a sentence. Really bad!

18 maart 2017
Review zonder uitnodiging
Logo The Nail Superstore

Antwoord van The Nail Superstore

Thank you for taking the time to voice your concern and we are very sorry to hear about your experience with one of our customer service representatives.

We have forwarded your concern to the appropriate management level who will take the necessary steps to improve customer experience and prevent it from happening again.

Regarding to your technical issue of Artisan EZ Dipper brushes being harden, it can be resolved by thoroughly cleaning the brush in brush cleaner solution first, then wiping it off on a napkin before dipping the brush back to the resin bottle. The reason is as soon as your brush touches the remaining activator on surface of the nails, it will be harden and more difficult to remove any residues later on.

In the meantime, please feel free to let us know if you still experience any technical issue with our products as we have emailed you proper details about how to use them. And our customer service manager has tried to contact you but there was no answer.




Customer Service Team
The Nail Superstore

Beoordeeld met 5 van de 5 sterren

Easy and Quick

The use of the website is simple and intuitive. I really like the linked tutorials to the different gel products. The ordering is quick and easy, delivery very fast, packaging proper and careful.

14 maart 2017
Review zonder uitnodiging

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