National Debtline Reviews 

298
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The website is extremely easy to use as it provides short steps to help give you advice /solutions to whatever problems you may worry to have or been having. Personally, it's helped my confidence in b... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing staff and very informative... Helped me feel safe and less stressed about my spiralling financial situation

Beoordeeld met 5 van de 5 sterren

I am truly thankful for National Debtline, I couldn't have done it without the knowledge, guidance and support from the team. The links they send for letters, research about funding, cutting costs due... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Reviewers love that the advisors don't just offer sympathy—they offer concrete solutions. Feedback highlights that the staff are highly knowledgeable and excellent at breaking down confusing f... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Geschreven door het bedrijf

National Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, we have helped millions of people deal with their debts. We provide free, independent debt advice over the phone and through our webchat service. We've been helping people in the UK with debt since 1987.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

298 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,7

Alle reviews

(298)

264 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

They are very knowledgeable

They are very knowledgeable, understanding and helpful.
Answered all my questions and gave clear understandable advice.

7 november 2025
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our advisers knowledgeable, helpful and understanding. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Being listened to and given helpful kind understanding information and help

Extremely good advice listened to and helped with concerns I had then after quite a long conversation where alot of informative information was given I was sent emails which also helped at no time was I made to feel stupid or uncomfortable with the things discussed

21 oktober 2025
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our advisers listened to you and helped with concerns. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Amazing advisor

The advisor was very caring, understanding, polite and helpful. The advisor and I spoke for 1 hour and 58 minutes, she did everything she could have done to help me.

4 november 2025
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're glad to hear our advisor was caring and helpful. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Great service and lovely staff

Great service and lovely staff, and amazing advice

31 oktober 2025
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our advisers lovely and you had great service. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

very helpful

they go into detail to understand your fancial situation and find some professional realted party to give the best and efficient solution

24 oktober 2025
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're glad you found our advisers detailed and helpful. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Excellent help and advice

Getting through on phone took a while but once through the advisor was helpful, knowledgeable and greatly assisted me in resolving an urgent need for professional guidance.

15 oktober 2025
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our advisers knowledgeable and helpful. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

They saved a part of my life

They saved a part of my life

30 oktober 2025
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear we were able to help you. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Call handlers are fantastic

Call handlers are fantastic, spoke to the wrong department but was guided to the right service. The call handlers have a calm demeanor and are nonjudgmental which has helped understand the information given.

16 oktober 2025
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're glad to hear you found our advisers fantastic and they were calm and non-judgmental. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Excellent

Very supportive and understanding agents throughout my experience.

29 oktober 2025
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found the team supportive and understanding. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

I can’t thank National Debtline enough…

I can’t thank National Debtline enough for their support. From the moment I reached out, their team was patient, understanding, and completely non-judgmental. They took the time to listen to my situation carefully and explained all my options clearly, step by step.

What stood out most was how knowledgeable and kind they were — they didn’t rush me or pressure me into any decisions. Instead, they helped me understand the best way forward and gave me the confidence to take control of my finances again.

Their free advice, honesty, and professionalism are outstanding. It’s rare to find an organisation that genuinely cares about helping people in difficult financial circumstances, but National Debtline truly does.

Highly recommended to anyone struggling with debt or looking for trustworthy, practical guidance. Thank you for giving me peace of mind and helping me rebuild my future!

31 oktober 2025
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our advisers patient and understanding and felt you could take the time to make any decisions. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Super kind empathic and helpful

Super kind empathic and helpful , made me feel the problems were smaller than I had made thm out to be and gave me confidence care a solid advice

22 oktober 2025
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're glad to hear you found our advisers kind and helpful. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Very helpful advice to deal with a…

Very helpful advice to deal with a parking ticket issue which had escalated.

15 oktober 2025
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're glad to hear you found our advice helpful regarding your issue. Kind Regards, National Debtline

Beoordeeld met 4 van de 5 sterren

Business rate/ Brent


Most of the advice helps me to understand a few things.

15 oktober 2025
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our advice helpful. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Very good advice

Very good advice

22 oktober 2025
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're glad to hear you found our advice very good. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Great service indeed

Great service indeed. Don’t know what we would do without services like this. Compassionate, kind, patient and professional, would highly recommend.

26 oktober 2025
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're glad you found our service great and our advisers compassionate and patient. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Really good with advice

I was dealing with a third party second charge where the judgement debtor had passed away and the advice received helped clear a lot of confusion.

22 oktober 2025
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear we were able to help and give advice that cleared any confusion. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Fantastic service

Rand up looking for some legal advice for a deceased relative and their prior debts. Both gentlemen I spoke with were brilliant, knowledgable and very friendly. Really recommend this service.

8 oktober 2025
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're glad to hear our advisers were knowledgeable and very friendly. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Excellent service…

An excellent service where I received detailed advice and felt confident about the next steps. This was received after struggling to access legal advice from my solicitor.

21 oktober 2025
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're glad to hear you found our service excellent and you received detailed advice. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Empathy n understanding was throughout…

Empathy n understanding was throughout the call everything was explained easily to me.
I felt relieved and positive after the chat to Ali

20 oktober 2025
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our advisers empathetic and understanding. Kind Regards, National Debtline

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