National Debtline Reviews 256

Helpful guide

Amazing advice, knowledgeable and very nice and helpful people

I’ve never been in debt in my life or accepted any debt but still get this number calling me daily. As soon as I explain they hang up and call back demanding money again tomorrow. This company is like a legal gang. If they done this to an older/ more mainstream person they would probably have a 90% success rate of extorting money out of good people

This really is a very helpful company. They explain everything in a simple way and really put your mind at ease by the end of the call. Very happy with the service 100%

​I am incredibly grateful for the support I received from the National Debtline today. Speaking with a real person was a complete turning point for my finances and my life. The advisor helped me create a realistic budget and provided expert legal advice that turned a very stressful situation into a clear, manageable plan.

​This service has saved me so much time that I used to lose to worry and stress. For others in my situation, please know that this human connection is a vital lifeline. While technology has its place, my past experiences with automated system errors on other platforms make me value the "human heart" of this service even more. Accuracy is vital when dealing with legal and financial matters, and the advisor's patience gave me the peace of mind I needed to focus on my next step to move forward in my life.

​Thank you for being such a professional and supportive team. You truly improve lives.

Really helpful advice with no pressure or coercive.

Very helpful

National debt help line was very helpful to me and answered all my inquiries, i feel confident now in dealing with debts

I first contacted Step Change, but the budgetary part of the process really scared me and I stressed about how I was going to manage it. I then contacted the National Debtline and they walked me through the entire process and completed everything over the phone. Their advice and unwavering support, including forwarding my DRO to Citizens Advice (they deal with the submitted process and take the application to its outcome) has removed a lot of stress and start to believe that a DRO is possible.

A really great positive experience I am currently following instructions from my advisor. My case is ongoing at the moment but I hope it will be the same advisor when I call back in a couple of weeks.

The were so helpful

This really is a very Helpful Company for stuff i just don't have a clue about. They explain every detail and certainly put your mind at ease at the end of the call . Three cheers'' for National Debt line ''

Yes, nice and bright peoples

Excellent service customer orientated k owledgable reassuring and supportive. Nothing too much trouble.
A light in a dark tunnel for me .would recommend this service 100%.

Stop your fretting and speak to the. Debt line. It will definitely bring some peace of mind

Amazing service thank you James you couldn’t do enough for me. World class service

The help I received from national debt line was good and the agent that I spoke to very kind, very knowledgeable and very supportive would definitely recommend

contacted National Debtline for help with my debt situation and unfortunately the experience was extremely frustrating.
I spent a long time going through automated questions, only to be told I would be transferred to someone who could help. Instead, I was sent back to the original phone line and had to wait again, effectively starting the process over.

When I finally spoke to an adviser, I was asked to repeat the same information I had already provided earlier in the call, including personal details and a full breakdown of income and expenses. This made the process repetitive and unnecessarily time-consuming.

After around 54 minutes on the phone, I still hadn’t received any clear advice or resolution, so I ended the call myself.

When you are already under financial stress, this kind of experience feels disorganised and inefficient. I expected clearer guidance and a more straightforward route to getting help.

If you want, I can also:
make a short “rage version” (2–3 lines, more punchy)
or a calmer version that’s more likely to get an official response from them
or help you re-use this across multiple platforms so your complaint has more impact

Very friendly, knowledgeable and profession service. All info was thorough and clear. No rushing and the advisor was very patient with me.