National Debtline Reviews 

298
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The website is extremely easy to use as it provides short steps to help give you advice /solutions to whatever problems you may worry to have or been having. Personally, it's helped my confidence in b... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing staff and very informative... Helped me feel safe and less stressed about my spiralling financial situation

Beoordeeld met 5 van de 5 sterren

I am truly thankful for National Debtline, I couldn't have done it without the knowledge, guidance and support from the team. The links they send for letters, research about funding, cutting costs due... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Reviewers love that the advisors don't just offer sympathy—they offer concrete solutions. Feedback highlights that the staff are highly knowledgeable and excellent at breaking down confusing f... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Geschreven door het bedrijf

National Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, we have helped millions of people deal with their debts. We provide free, independent debt advice over the phone and through our webchat service. We've been helping people in the UK with debt since 1987.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

298 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,7

Alle reviews

(298)

264 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I found the service fantastic clear…

I found the service fantastic clear understanding on what my debts looked like gave me a 30 day cool of sample letter to send to creditors there was no judgement
Cant fault them

23 mei 2026
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our sample letters useful. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Good communication and good service

Good communication and good service
Very clear

22 mei 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear you about your positive experience. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Helpful guide

Helpful guide

16 mei 2026
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our service helpful. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Excellent advice

Amazing advice, knowledgeable and very nice and helpful people

15 mei 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear you about your positive experience. Kind Regards, National Debtline

Beoordeeld met 1 van de 5 sterren

I’ve never been in debt in my life or…

I’ve never been in debt in my life or accepted any debt but still get this number calling me daily. As soon as I explain they hang up and call back demanding money again tomorrow. This company is like a legal gang. If they done this to an older/ more mainstream person they would probably have a 90% success rate of extorting money out of good people

12 mei 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We are really sorry to hear that you have been experiencing recent calls like this. We can confirm that these calls were not made by National Debtline as we do not make outbound calls and do not ask for money.

We have had a number of reports recently similar to your experience and having done some further investigation, it appears that some disreputable organisations are calling numbers and pretending to be us, or they have similar names to us, in order to take advantage of our good reputation with the aim of either selling products or obtaining details from that individual. Please block these numbers in the future. Kind regards, National Debtline.

Beoordeeld met 5 van de 5 sterren

This really is a very helpful company

This really is a very helpful company. They explain everything in a simple way and really put your mind at ease by the end of the call. Very happy with the service 100%

8 mei 2026
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear your experience with us was helpful. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Professional, Kind, and Life-Changing Human Support

​I am incredibly grateful for the support I received from the National Debtline today. Speaking with a real person was a complete turning point for my finances and my life. The advisor helped me create a realistic budget and provided expert legal advice that turned a very stressful situation into a clear, manageable plan.

​This service has saved me so much time that I used to lose to worry and stress. For others in my situation, please know that this human connection is a vital lifeline. While technology has its place, my past experiences with automated system errors on other platforms make me value the "human heart" of this service even more. Accuracy is vital when dealing with legal and financial matters, and the advisor's patience gave me the peace of mind I needed to focus on my next step to move forward in my life.

​Thank you for being such a professional and supportive team. You truly improve lives.

29 april 2026
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear about your experience. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Very helpful

27 april 2026
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear about your experience. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful

5 mei 2026
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear about your experience. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

National debt help line was very…

National debt help line was very helpful to me and answered all my inquiries, i feel confident now in dealing with debts

24 april 2026
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear our advisers were helpful. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

An absolutely brilliant service 👏

I first contacted Step Change, but the budgetary part of the process really scared me and I stressed about how I was going to manage it. I then contacted the National Debtline and they walked me through the entire process and completed everything over the phone. Their advice and unwavering support, including forwarding my DRO to Citizens Advice (they deal with the submitted process and take the application to its outcome) has removed a lot of stress and start to believe that a DRO is possible.

15 april 2026
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear about your experience. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

A really great positive experience I am…

A really great positive experience I am currently following instructions from my advisor. My case is ongoing at the moment but I hope it will be the same advisor when I call back in a couple of weeks.

17 april 2026
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear you had a positive experience with us. Kind Regards, National Debtline

Beoordeeld met 4 van de 5 sterren

Good service

The were so helpful

23 april 2026
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our service helpful. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

This really is a very Helpful Company…

This really is a very Helpful Company for stuff i just don't have a clue about. They explain every detail and certainly put your mind at ease at the end of the call . Three cheers'' for National Debt line ''

22 april 2026
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our service helpful. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Highly recommend

Yes, nice and bright peoples

21 april 2026
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear about your positive experience. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Excellent service customer orientated…

Excellent service customer orientated k owledgable reassuring and supportive. Nothing too much trouble.
A light in a dark tunnel for me .would recommend this service 100%.

19 april 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our service excellent. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Stop your fretting and speak to the

Stop your fretting and speak to the. Debt line. It will definitely bring some peace of mind

17 april 2026
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our service brought you peace of mind. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Amazing service thank you James you…

Amazing service thank you James you couldn’t do enough for me. World class service

15 april 2026
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our service amazing. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

The help I received from national debt…

The help I received from national debt line was good and the agent that I spoke to very kind, very knowledgeable and very supportive would definitely recommend

14 april 2026
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our services were good and our advisers were kind and knowledgeable. Kind Regards, National Debtline

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