Oakwoodparking Reviews 

Arrival and transport to the airport was smooth - quick and easy and really helpful friendly driver. Unfortunatly I can’t say the same for the return journey.
Lots of people waiting for pick up with no clear place to wait or order for collection. Finally minibus arrived, could only fit 12 people on and it was a free for all. People who had only just arrived elbowed their way in and majority left to wait for next bus to show up. We were travelling with a 1 year old so our ability to run, put our luggage on and get in minibus was hampered. I think we’d still be there now if it weren’t for some very kind people who helped us - other customers I should point out. Staff very rude and couldn’t care less

Absolutely hopeless, on returning to my very dirty car, I find broken fuel cap? What had they been doing?
On starting the engine the radio starts playing loud music, which deafened me and my wife.

Great service going to the airport, but on return there was a large queue for the buses and we were freezing. Not too long and we got back to Oakwood, my mum went in for the key and she told her that the car is parked where the bus had dropped us… it wasn’t.. couldn’t see it anywhere, by this time everyone else had jumped in the cars which were parked locally had left. I went back to the office to say we could not find the car, very rude young girl looked at me and said “key” which I handed it to her and she had to walk up further where all the other cars were parked in lines… I asked why ours hadn’t been brought down.. and her answer was “ it has” then walked back to the office! Her attitude was disgusting when our fees are her wages! Terrible customer service to which will prevent me from booking there in the future!

don’t not park here our car got robbed, very dodgy place mess every where in the car like even chocolate smears left all over the dash (possibly feaces) grass, mud, car definitely looked like it’s been driven. AVOID AT ALL COST….

Absolutely shocking and rude staff.. person driving the minibus was like silent bob although did grunt once or twice, even when asked a question ignored it, other customers trying to contact and were ignored! back to my car and it looks like it’s been kept in the desert in Las Vegas! It’s absolutely stinking. For the amount of money you pay, you would expect some level of care. Avoid this place like the plague

Returned to a cracked windscreen and Jo seemed concerned and attentive when I told her before we left. The owner was next to useless the next day, refusing to accept responsibility eventually replying via email days later. What an absolute embarrassment of a company and owner.

I have used Oakwood parking for years as a former travel consultant always found them to provide a good service and always put business there way , but now will be contacting everyone to let them know , but we returned from holiday in middle of night 14th august 2025 and my Husband spotted a massive crack across our widescreen which was not there when dropped car of to them we were fuming the girl named Jo took photos as did we , rang up next day explained to a lady on phone we’d spoken to Jo but was very unhelpful really just said send photos over and basically try your luck I also have asked for cctv footage which haven’t received yet ! ,we knew after reading reviews we would get anywhere we have been told that the damage is over £1000 to replace the windscreen because it’s a Audi q5 will now send photos over to them along with a quote of damage , we are seeking legal advise and action .PLEASE DO NOT USE THEM EVER !

Oakwood parking damaged our car to the point it is not drivable. They refused to take responsibility. Please do not take your car here, we are in the process of taking legal action.

We left a working car and received a broken car and repairs for 645 pounds and non-working air conditioning and other defects in the car. I do not recommend parking to anyone, be careful. We wrote to someone on the website, no attention, such incompetent work, no response or attention anywhere, I am disgusted by the attitude of this employee. He said he would ask one of the workers in the parking lot. but there is no answer. but I didn't expect them to be incompetent and uneducated, but in such a country such people

These guys were brilliant. As soon as we arrived there was transport ready to take us to Bristol airport. Best price for 2 weeks. Car was in the same condition and easy to book. I will use again for sure thank you again 😊

I have used Oakwood before and it’s been ok but wouldn’t use again, really long wait after collecting luggage then sat on the bus waiting whilst the driver was on the phone having a domestic. Unprofessional and slow service.

I wouldn't use these again, just got back to the guy driving the minibus, was all smiles :( not even allowed to drink water on the bus after 4 hours of flying. They rush you to the bus because they don't want to pay extra or send a second bus. Then they've move our car and parked it righting bushes. I have pics to prove this. Also there's a dent on the back from where they've reversed the car in to the bushes. Will never use them again. I should of listened to the bad reviews before booking.

We have used Oakwood Parking on numerous occasions and found their service to be good but today they excelled and went above and beyond. My passport was discovered in their car park, they tracked me down and arranged for my passport to be delivered to the airport drop off zone whilst I was sitting in the terminal drinking my pint totally unaware that my passport was missing. Without their effort and kindness my partner and I would have certainly missed our flight. Thank you again Oakwood.

Car got damaged in their care, showed them the damage before we left and was told to email the manager the following day 5 emails have now been sent no reply, after 4 phone calls finally got the manager on the phone who was rude and then obnoxious, told her what the damage was and she said that if it was caused by another customer then it’s not their fault and nothing they can do!! Absolutely shocking and I’m now seeking legal advice

Wow Oakwood parking. Very friendly, very helpful and very efficient. As a female lone driver they definitely made parking easy. On the return they were there waiting, car easily found. I will definitely use them again. Thank you Oakwood Parking.

Just returned from holiday after a week, we were parking at Oakwood House Airport parking. This sadly after many years of holidays abroad this is by far the worst experience so far. The return pickup was very slow. The van when it arrived was filthy inside and out,the seats were very dusty and some dirty not exactly what you would expect. We were driven back to the site and on arrival every single car was so dusty the area for parking is on loose sand and stone and not properly laid. Picked up keys from lady in office and there was no customer service whatsoever, no thanks or anything. Walked up to pickup my car and it was in a very dirty state, dust everywhere outside and drivers side carpets dirty from being moved around site. Before our holiday I had spent 2/3hrs cleaning it inside and out what a waste of time and effort. Not yet checked for any chips from stones when it had been moved around site as needs a bloody good clean. My suggestion to anyone is look elsewhere and if it’s more expensive pay as this place is just about making money and not offering good parking and service. Very disappointing. Always check Trustpilot for any purchase’s!!

We have used Oakwood parking facility for several years and up to now they have been okay. But because of a major delay on our flight, we returned late in the evening and experienced a real problem with collection at their drop-off point at Bristol Airport.

This was due to one of their pickup vehicles not having any signage that was clear in the dark. It was impossible to tell the white mini bus was Oakwood!

I had called through two or three times to let the drivers know we were waiting. We saw one vehicle leaving as we arrived which was full. The next vehicle we waited and waited. I called again. He said he had just left and it turned out the vehicle had no signage on the outside and only a very unclear placard on the dashboard which had fallen forward and could not be read at night.

I do not understand why the driver did not explain this and did not make more effort to pick us up when we had called them and we were clearly waiting for collection. They were in such a hurry to get off the phone instead of making some effort to communicate clearly with the customer When we spoke to them later back at your base, we did not really get a clear explanation.

Seems to me it’s laziness on two accounts: firstly, the driver not making the effort to communicate with customers so they know the van is going to be white and to look out for it. Secondly for Oakwood not training their drivers to be a little bit more customer focused.

Having already experienced the seven-hour flight delay this was further added to by the fact we had to wait half an hour until the next vehicle their next vehicle arrived.
I wrote to Oakwood but not even had the courtesy of a reply. Seems that there is no sense of Customer Service.

After reading so many bad reviews regarding there experience with Oakwood i was very dubious to use them. I went ahead and booked for 5 days parking.

We turned up to be greeted by a very friendly team of people including check in to the van drop off and pick up.

After using various parking facilities over the years I can honestly say the service myself and my daughter received was nothing less than outstanding, I would actually give 6* if I could.

I have tried most car parking facilities at Bristol Airport especially the meet and great who are shocking in every level! I would suggest before going by negatives try for yourself. I park at Bristol every three weeks , Oakwood will 100% be my new go too. (Thanks to you all for making the start and end of our holiday seamless.

we always used oakwood parking but never again!
we booked to keep our car here and pay on arrival
once we got there they could not find our car on the system so i pulled up the booking confirmation which i had received and they said nothing they can do as is not on there system and no room to fit us in.
we explained we had a flight in just over 2 hours and do not have anywhere else to park.
the receptionist was very rude and would not do anything to help us even though we had a booking confirmation.
we used the airport tavan next door and they fitted us in after explaining how we were let down. they were great.

Car was damaged, wouldn’t pay for any of the damages and cut contact after I left even though they said they would be in touch and easily contactable