Oakwoodparking Reviews 

Easy to book. Staff friendly when dropped off car. Quick transfer to the airport. Didnt have to wait long for the bus on our return. Just as I was getting into my vehicle to leave the car park a staff member advised me that I had a slow puncture (I had a feeling that I had one before my holiday) and that he had pumped it up for me! I am extremely grateful for this as was on my own with my children. Thank you so much. Would definitely use again:

Parked here last week and when I picked up my car the rear end was practically in a tree. Had to rev hard to get myself out of the bushes and muck my car had been reversed and beached into. Car is making horrible noises from right rear tire since I picked it back up. Taking to garage to be looked at but the horrible surface the cars are parked on and the fact my car was backed up in this manner points fingers at damage being done whilst it was being moved. Have used these guys a lot but won’t be again, even more so, after seeing my garage bill…
Hoping to raise claim against them but imagine they’ll accept no liability for damages.

Have to say I was a little worried after reading these reviews but went with it anyway as a family the price was great. Helpful, timely and trustworthy I don’t think waiting 10 minutes as some have said is a bad thing especially when you can be waiting longer in the airport car parks.

I don't know why there are so many negative reviews. Ive used this car park many times and never had a problem. Okay so it might be a bit no frills compared to the on airport car parks but I find the transfers quicker than silver zone and the prices much cheaper. Always found the staff to be polite and helpful and apparently they now have onsite accommodation which is getting top marks which I might try out next time I fly.

This isn't a car park it is a field. The minibus is a health hazard. Returned this afternoon and my car was blocked in, the interior having recently been valeted was filthy (see pictures). And the best bit the mini bus didn't have enought space on it to take all people waiting with their luggage. The driver suggested that as we have been waiting, the quickest way to solve this problem was to leave my passenger and luggage and pay Bristol airport 5 pound to enter the drop off area to pick up my passenger and luggage. Additionally we were assured that the vehicle would not be moved from where we were told to park but it was moved hence the mess in the car.

Proceed with extreme caution especially if flying on a Saturday as driver was well versed in the solution to what is obviously a recurring problem...

Car drop off fairly smooth and within few mins on way to airport. Upon return I waited for 10 mins for airport pick up … I was only passenger the driver took me back to car park .. unloaded my suitcase … handed me my keys and then drove off?!! He had indicated by pointing into the darkness approx where my car was towards back of car park … with a thick heavily stoned car park I struggled to drag my case and hand luggage to an approx area .. constantly trying to use my remote key so that my car unlocking lights would flash to give me some indication of where it was actually parked!! Over halfway down the dark end of the car park … NO LIGHTING NO ONE ELSE IN THE CAR PARK … I identified my car … great?!! BUT NO IT WAS BLOCKED IN by cars on both sides on the back row next to fence boundary along with cars parked left|right and immediately in front of it ?? There was not even enough space for me to open door or boot to attempt to put my luggage in ….. I had to wait outside in the cold until the minibus returned about 15 mins later left in the middle of a dark unlit car park and very frustrated that I couldnt even sit in the car to keep warm!! When the attendant returned ….he had to go into the locked office and retrieve keys for the other vehicles which he had to move to allow me to access my car and put my luggage in boot !! REALLY UNIMPRESSED WITH YOUR LACK OF SERVICE …. It was really difficult as well trying to pull my wheeled suitcase across the big stoned car park area ….. very unimpressed and unhappy with your “service” if that’s what u would call it… I would never use them again!!! A very lazy careless attitude!!!

Really nice price compared to the airport, and the shuttle was nice and fast both ways, but on my return to pick up my car, as I was driving away there was a really loud banging in the back of the car, I took it to a garage and I was told the shock absorber on the right back side of the car was gone. Talked to the lady in the office, sent an email to the company, got nothing from them, not even a reply to my email. It was the first and last time I've used their service. I rather pay a bit more but be sure my car will be ok.

Appalled at the service we have just received at Oakwood. We were waiting at the drop off for over 15 minutes then to get off the bus to be spoken to like something on the bottom of my shoe. We got back to the car with 5 miles on the car (We have picture evidence) and the car is covered in mud. I hate to name and shame but feel it is important, they young woman with red hair had a go at us for opening the back doors. We apologised and she carried on claiming we were going to be fined and ‘people like you should think’ (her words). If there was a sign or a warning I could understand but my friend was just trying to help and get us off the bus as soon as possible. Her attitude was disgusting, completely unnecessary and when you are a paying customer you should not be spoken to the way she spoke to us, even another customer said to us afterwards she couldn’t believe how rude she was. Do not use, completely ruined the end of a fantastic trip and Oakwood I would recommend you ‘think’ and put up a sign.

ABSOLUTELY TERRIBLE EXPERIENCE!!! I hate having to do this but it seems We we’re not the only ones who have experienced this. Upon arrival back to Bristol, we Called 3 times to be collected and waited 30 mins in the rain when it takes less than 5 mins to get to the airport (it was a Monday evening at 8pm and the roads were empty) only to find our car covered in mud, TOTALLY flat battery (we switched everything off so it was 100% was whoever moved it) and the guy on the front desk didn’t even know how to use the battery starter pack. Staff were lovely during the day but night time staff need to sort their attitude out and hire some new staff!! AVOID AND JUST PAY THE EXTRA £££ for onsite parking!!

Waited 45 minutes in torrential rain and wind for the bus to collect us and time wasted by bus driver having to give out keys. Why on earth don’t they employ more people. Won’t be using Oakwood again!

I have used this parking facility several times. It has been a well organised business at each use. I have just come onto the site to book again. Drivers friendly. Really recommended.

Drop off was excellent very helpful,
Return was a nightmare, web site says pick up in 3 to 5 minutes.
Left there early hours morning, wet though for over half an hour.
Extremely rude driver.
Never will use them again.....

Had a great experience and saved myself nearly £100 in the process. Honestly can't understand the negative reviews I've seen here on such ridiculous trivia such as driver not wearing a mask or being 20 minutes late. It's called a courtesy bus for a reason, and no point him wearing a mask if he's 2m away and behind a screen.
Honestly, just ignore the haters, I thought the service was great and my car was in great order when I collected it. (3rd time I've used oakwood)

Great little theme park and the staff are so pleasant. All the staff carry cleaning stuff and are constantly disinfecting everything.

The indoor play area is incredibly well manned with time slots, designated booths to sit while your children play and the workers go around disinfecting all the time. I've been to other indoor play areas and none compare to how well they manage the place with Social distancing and cleaning measures.

The doughnuts and choc sauce in the food hut by megaphobia are AMAZING!

Barely any queuing at all.

I can agree with peoples reviews where they say its outdated. It would benefit from a little TLC in places but that doesn't put us off the place at all.

We've bought annual passes!

I dont understand why theres so much negativity about the place.

We are well traveled people and have been to all the major theme parks across the world. This is tiny in comparison to others but its characterful and a lovely place for a family with young kids.

We can't wait to come back. See you soon ❤

The parking on arrival on the 6th of August was good. We arrived at 4pm and the guy who welcomed was was nice and helpful. The problem was on the way back, on the 13th of August at around 17:40. The driver from the van who picked us up was rude and was not wearing a mask. When I told him in a nice way that he should be wearing a mask he replied that he should instead leave me at the airport. It’s a shame that one individual can ruin a company. He also didn’t help anyone with bags at all, being helpful was definitely not his forte.

We parked here 13th March. At the airport told if we went we would be quarantined for 14 days due to the Coronavirus so waited along with many others for luggage to be offloaded. Returned to collect car four hours later. Have now been told no money back because we hadn’t cancelled in the time frame. Tell me how we could have done that? Usually park here at least twice a year but definitely no more.

Family went to Germany for 4 days. Used Oakwood parking. They were professional, polite, within 3 minutes of airport. Plus when we rang they sent a minibus just for three of us. They don’t wait for the minibus ‘to be full’ etc we will use them again. Especially as they are very competitively priced.

Returned from holiday late at night and with my car being white, it was covered in thick mud, as though it had been used in a rally. I've got 3 dints on the rear drivers side, as though it's been knocked. The drivers footwell was absolutely caked in mud. It also smelled of burgers which would suggest someone eating in it, I just hope they didn't use it to go and get them. Not happy as it now needs a full valet. Avoid, pay the extra for a decent place, it will save you in the long run.

Cheap and cheerful happy on way to airport
But on way back the driver was smoking the whole time the van stank and people
Were coughing due to his cigarette smoke

Not impressed
Kids now coughing like nobodies business

I booked these people got confirmation email and a month later got an email saying cancelled booking as not operating that day
Pathetic