Octopus Electric Vehicles Reviews 5.281

They never left me feeling like I was in the dark or that I had to chase them for an update. They gave me all the information that was needed so that I did not have any questions to ask by the end oif it.

I have had problems dealing with Octopus over my vehicle and when I have complained I haven't had a satisfactory response, with the complaints being closed without resolution and the buck has been passed. I will not be using them for my next vechicle.

I recently had a few issues arise following delivery of my new electric vehicle, and Jack at Octopus Electric Vehicles handled everything exceptionally well from the offset. Despite the situation being frustrating at times, Jack's communication throughout was professional, attentive, and genuinely reassuring.
He took the time to follow up, ask the right questions, and make sure I felt heard — which made a real difference. The resolution put together by the team was fair and comprehensive, and I never felt like I was being brushed off or passed around.
Jack is a credit to the team. If you are buying through Octopus EV and Jack is your point of contact, you are in good hands.

Josh has been super helpful and the quality of the communication has been exceptional.

My specialists designated to me were Rocky and Tobi. I am genuinely over the moon with the service I have received during the process of ordering my car, particularly from Tobi. He has replied to all of my emails pretty much instantly and answer any questions I had.
I am in love with my car and the whole process has been so easy and stress free from start to finish.

Very disappointing experience so far!
Ordered Jaecoo through my works salary sacrifice scheme, the order went through very quick and I was told I got the car on 'limited time' offer as they were stock vehicles in the UK ready to be delivered. Now 2 months later, I am being told that they were in fact not stocked in the UK and the delivery is delayed due to 'issues at the docks'. It has been delayed 4 times and I have now incurred a lot of costs on my current car due to the delays. Currently looking at June earliest for delivery date.
Called customer services multiple times, to be given the same bog standard script. Told I will get a call back to discuss further....never happens.
They were quick to get the charger installed though 😒.
Very unhappy, raised it through my work, and through Octopus complaints.
Would appreciate some effort to resolve by Octopus.

Rochelle was extremely helpful. Went above and beyond on a simple question to ensure I had all the information needed to make a better judgement.

Highly appreciative of her help.

Ben Jarvis was great! no pressure selling, just very helpful

Huge thanks to Korrell at Octopus and Charlie for their amazing help with my electric vehicle salary sacrifice. They were both incredibly patient, knowledgeable, and responsive, and genuinely went above and beyond to get everything sorted for me. What could have been a stressful process was made really straightforward thanks to their support. I couldn’t have done it without them — excellent service from start to finish. Highly recommend!

I have been dealing with a gentleman called Sakib. He has been really helpful and very efficient with my problem that I've had with my car. Fantastic customer service from him.
Thanks very much Sakib.

All staff were friendly and extremely helpful. Explained the process thoroughly and answered questions with great knowledge.

Overall experience of Octopus EV service has been good.

We sadly experienced several discrepancies and difficulties throughout the process of ordering our EV, including:

- Poor EV delivery and handover
- Agreed Octopus EV processes not carried out
- Overall communication from Octopus EV service was ‘clunky’

However, despite the above, Tobi supported us throughout the process to rectify discrepancies to improve our experience. Tobi also communicated key information regularly and followed up with us following delivery.

We absolutely love our EV and overall are to date satisfied with Octopus EV service input. My only feedback would be to improve on level of communication and ensure customers are signposted to frequently asked questions when discrepancies or difficulties arise with EV delivery, handover etc.

Tobi was very helpful after the order of my car was placed. The whole process was great and easy. Octopus were the cheapest option and I have had my energy supplied by them for over 5 years now so I already knew they had great customer service.

I would recommend to anyone that is looking to make the switch!

Great service. Especially Tobi. Always happy to help.

My main contact Daz has been absolutely amazing through the whole process. I would give 6 stars if it was possible!!

Excellent and prompt service from Harri and the team.
Answered all of my questions and nothing was too much trouble.
Would absolutely reccommend

Great engagement! Tanisha was patiently helping with choosing a car, then Constantine supported with additional queries & now Liza's helping with post-delivery queries including getting the app setup, Car arrived in record time, which was lovely & I'm very excited to drive my first EV!

Very smooth from start to finish