Odinsbeardcare Reviews 

This is a great product. I bought the "Odin" scent in December 2024. However.....the service is just awful, which is a true shame. I've ordered 3 times since placing my order rin December last year.

1st order of 2025, in Jan 2025, received an email saying that a Royal Mail issue was causing delays, waiting nearly 3 weeks for my product. When it arrived, it was the wrong scent.

2nd order, in March 2025 (I think), received an email saying it was a labelling problem that was causing delays, waited 3 weeks. Again this was the wrong scent. I was told it was the right scent, just with a different label. This was not the same scent. Ordered "Odin" recieved "Surtur".

3rd order, in May 2025, this time was told it was a packaging problem causing delays. Waited 3 weeks for the products. This time it was again the wrong scent, with a line on the order inside the packaging that said it was the right scent, just a different label. Ordered "Odin", for "Njord" this time. Can confirm again, this was wrong.

To sum up, I've ordered 3 times this year, every time there's been a significant delay.

Despite ordering 6 bottles of "Odin" beard oil. I've only received 6 bottles of other scents.

Same negative experience as others have had sadly. Super long delays with postage/receiving what I purchased. I had to message the company on numerous occasions to ask what the hold up was. This happened each time I placed an order. I thought that maybe if I gave it another chance that things would improve…

When my order did finally arrive the balms and butters were labelled incorrectly. I was given a code for a free bottle of oil as an apology. The code didn’t work.

Items sent in a Jiffy bag. The scent profiles seem to all smell similar in many ways too.

If you don’t mind waiting months or even a whole year from what I’ve read of other reviews then crack on lads 👍🏻

Edit to respond to Odins response:

Issues with my review? Cool…

So let me now respond to your grievances with my review 🙄

I got a confirmation of my order on the 6th of March and another email on the 8th of April saying my “order has set sail”… That’s not two weeks. Regardless. Two weeks is substandard, especially when you continually send emails for deals and false notifications regarding the status of said order(s) within that period of waiting.

You’ve been using the same excuses for the poor service people are receiving for years according to other reviews.

Regarding your response to my point about packaging. Sending glass bottles in Jiffy bags is not the way to go… I only elude to this being an issue as I received an order recently which came with three openings! 🙈

I have ordered on multiple occasions (not “10”) and only within the past year (not “few years”).

And yes, I have stopped buying them with them all smelling very identical being one of a few reasons for this cessation.

I wish you well dude. And good health. Genuinely! It’s not personal.

A genuine experience which others should know, as is the whole purpose of Trustpilot.

Great products had issue with shipping but got sorted. That blue stuff in the tub is Great love that.

Service was great,

Yes there was a dispatch issue with my order but it was well comunicated by the seller and upadates were prompt. i cant fault them for that.

Great products. Some scents are better than others but overall the quality is way better than any shite you’d get in Boots or Tesco. Really helps style my beard, also use any excess on the bottom layer of my hair to give it some sheen and a great smell. I will remain loyal to OBC. Darren works hard and has had some issues lately out of his control. I’ve been waiting over 3-4 weeks but thankfully got plenty to last me until my next order comes.

I think people need to learn to have some patience before leaving a potentially damaging review for a small, independent business. Should support businesses like this even when there are some delays, especially in unforeseeable circumstances as explained, Darren’s been fully open and transparent.

I order 3 weeks ago and still haven't received anything!

I’ve been a customer of OBC before, around 2 or 3 years ago. Initially I thought I’d found hands down the best beard care brand in the UK. Their products were amazing and there were no issues at all with dispatch and delivery. Then, I started noticing slippages. Orders were taking longer and longer to be sent, then there were repeated problems with suppliers, labels….pretty much anything and everything. I had 3 orders in a row that I had to chase repeatedly to get. The final straw for me was I placed an order from OBC and 2 days later, placed an order from a company I use in El Paso, Texas. Despite getting a shipping confirmation from OBC, the items from Texas arrived at my house first. I gave up on this company then.

So, I was pleasantly surprised when I started getting emails and seeing Facebook posts about the company now having a fulfilment centre and all products being in stock if they’re listed as such on the website. There were big claims that orders would be dispatched within 2 days if I remember rightly. I was really pleased as I genuinely love the products OBC produce. I used to order each new scent as they were released as I was so happy with them initially. Anyway, after being spammed with 2-3 emails a day recently in relation to a sale on a full new range of scent profiles, I thought I’d pull the trigger and see if the issues were finally resolved and I could go back to using the company again.

So I ordered a beard balm and oil in matching scents on the 22nd May. I heard nothing until the 27th May to say that the item had been dispatched. This was my first red flag as I thought what happened to the 2 day dispatch? Still no package by the 5th of June so I emailed asking for an update, including my order number in the email title. I got a reply the next day saying there’s been a supplier issue and the essential oils for the new scent profiles hadn’t arrived and asking for my order number to look into it. There was some mention of the owner placing another order that day on next day delivery to get orders going. I replied pointing out the order number is in the title and by the 8th June, still no update for me.

I don’t normally leave particularly negative reviews. I usually try and order anything I need from local or small independent companies so I understand there can be unforeseen issues with supplies etc, but at this point it’s outright chronic with OBC. I’m no businessman, but you have to ask at what point does it seem ok to repeatedly take orders and money from people for products that you haven’t even got the parts to manufacture yet? Reading through other negative reviews it’s the same things over and over - ‘supplier issues’ or ‘order volume’. These are basic issues that can be sorted without customers having to bear the brunt of feeling like they’re being taken advantage of. If order volume is an issue, maybe stop sending 2-3 emails a day advertising products you can’t actually put together? I don’t feel like I’m being unfair in saying it seems a ridiculous way to run a business.

Great products - but everything else lets this company down.

Unfortunately forced to leave a negative review because this company doesn’t respond to emails but apparently responds well to bad reviews…

Ordered a couple times from this company and if you get the right scent it’s fine but if you need to return products or communicate in any way good luck…

Order took quite some time to arrive but no big deal, arrived and some of the scents were horrible, woodland scent smelled like very strong mosquito spray and the same smell was in another scent but not quite as strong.

Emailed to return them, was given an address to send them to. I emailed again 3 times, once to ask for an exchange instead of straight refund, once to follow up because I didn’t get a reply and another time to confirm the products had been sent back and I’d rather an exchange than refund… still no reply.

Thankfully I accidentally sent the package by recorded delivery so I can see that it was returned on 31st. It’s now the 6th, I’ve emailed again, haven’t had a reply, refund or an exchange and the company is just not communicating in any way.

Hopefully they respond to this or I’ll have to dispute the payment through banking…

Everything arrived and the freebies shipping was not too long don’t know what everyone is moaning about with the bad reviews. Products smell great and on par with more expensive brands I’ve tried

The products are very good, however my last order was missing a beard oil. I’ve emailed them to request a replacement but am yet to receive a reply.

Products are great scents sre unbelievable the only thing let me down was length of delivery time after paying for the service. Once I got in contact order came within a week.

The prices are great and the special offer is brilliant, but...
I didn't get the right products I ordered, different ones were sent. I wouldn't complain due to the low prices but if I had paid full price I think I would have been disappointed

Great products and wonderful customer service. The scents of the beard oils and balms are sooooo good I will definitely be buying more for my husband and son.

Product is as good as Always, with some good deals.

Really good communication with regards to changes and slight delays. Scents are amazing and the products do what they are supposed to.

Only reason for 4 stars is simply dude to the delay in receiving my order. That said they refunded me the delivery cost in good will. Just got the order today. I ordered Midgard oil which smells really good, Odin's balm and the foam stuff that I cannot remember the name of. I also got the honey and oatmeal soap for spending above a certain amount but the guys were also kind enough to chuck in some extras which is a great bonus. Gor a new beard brush, some minty soap and some of the Arthur J Hawke beard oil which also smells minty. Definitely recommend this small business and their products.

I've debated for a while over whether to leave a review or not, but have decided to...

I ordered with Odin's Beard Care on the 28th February and after a month passed with no delivery, I chose to contact them via WhatsApp. This initially seemed to work, I spoke to the owner who explained there had been supply issues with some labels but assured me that he would ship out to me the next day, first class.

Over a week passed again, with still no delivery and I attempted to contact the owner via WhatsApp again. This time, I was completely blanked by him and all attempts to speak with him were totally ignored. As a result, I have been forced to attempt a chargeback via my bank in order to get my money back.

I feel completely let down and taken advantage of - a real shame for a company and a product that seemed so promising.

Where to start. I ordered a free beard oil it was marvellous very nice scent so when an email arrived with another offer I ordered more this time beard balm,beard butter, beard and body bar all really good. There was a few delivery problems due to ot being small product runs and they had a few supply issues but everything has arrived and is top quality

Great range of fantastic beard care products. Very good communication overcame the frustration of a lengthy delivery time - not their fault.