Office Furniture Direct Reviews 

I recently ordered a cabinet and there was slight damage to the unit. They responded immediately and sent me a replacement panel, which was exactly what I wanted without any fuss. Damage happens in transit sometimes and it is how companies fix issues that counts most to me.

Heed the warnings and avoid at all costs!!
Ordered an office chair from Office Furniture Direct which is a trading division of The Spotted Penguin Company Ltd.
It came damaged and the colour was very different from the photo on the website.
They have done absolutely everything they can to avoid fulfilling their obligations under statutory law.
They claim items are ‘bespoke’ and therefore unreturnable. They are off the shelf items, arriving next day, being labelled as ‘bespoke’ to avoid people being able to return them under online/distance selling regulations.
Despite items being damaged they claim the consumer has to pay shipping costs, contrary to consumer law.
If they don’t want to deal with you any longer, they block your e-mail, preventing you from carrying out any ongoing e-mail conversation.
After repeatedly having to educate them on current consumer law, threaten with legal action and trading standards, they eventually advised they would refund the product.
Only for them not to….. Avoid, avoid, avoid.
Still awaiting my refund…..

Not particularly impressed. Ordered a desk on a Friday and had to chase them up for a confirmation email of order and payment. Received on the Monday with a note to say the item was out of stock until the Thursday. Lo and behold, no correspondence on the Thursday or Friday. On the Monday was told it was just on a backlog list awaiting delivery slot 5-7 days. Finally got a call 2 weeks later than order date for a delivery on the Wednesday. Delivery by Panther was excellent. Unfortunately the table has already taken 2 days to assemble due to bad manufacturing with holes not lining up. Not impressed!

Customer service is horrible. Had to chase my desk with numerous calls and emails, very inefficient communication.
Received the item at last with 2 parts of fixings missing from the package.
This is such a shame because the quality of office desks is really good - this is our second desk with them and the first order a year ago went much smoother.

Avoid bad customer service terrible damaged wardrobe and now waiting over 10 days for collection of the wardrobe until I get my refund stay well clear

Waited a month for the delivery of a desk. After 3 failed promises eventually gave in and requested a refund. No contact was initiated at any stage until I emailed to ask for an update on where item was. Very poor service.

Wanted to charge an illegal restocking fee for returning an up-opened product

This is an illegal practice and needs to be stopped

I ordered an office chair at the end of May and am yet to receive the product despite delivery being 'within 5 working days'.

Have sent emails chasing but have had no response to my latest enquiries and am unsure if/when I will receive the product.
(invoice #13989)

#16698
Not the best start, ordered my new desk in early June, was advised that it's out of stock (very popular style apparently), and would be hopefully available in just over a week. Called them again on Friday gone to check (delivery potentially would've been early this week (w/c 15th June), now advised of a 'delay' in the pipeline and now looking at order arriving 'hopefully' by end of this month....

I know the lockdown has caused issues, but other online suppliers & couriers have managed to delivery items to me quite easily.

I will be keeping a strict eye on this, as payment left my bank a while ago.

19th July 2020 - Update
Been really busy only just round to this update, and please to say after a lot of issues with missing pieces and delays with couriers (likely Covid related), I have a new desk up and running, and have to say, I'm really pleased with it.
I did need to drill in places where you shouldn't need to, no holes for the support metal bracket for example but once I verified this with the company it was fine.
The company's Customer Care for me I have to say was brilliant, keeping in contact with me regularly with both deliveries and the build issues (hence the 4 stars - not quite good enough for 5).

Useless company.

Ordered on Sunday and on Monday the order was confirmed and the amount was deducted from my bank account. In a separate email I was told my order was ready to despatch.

Then on Tuesday sent the following email;

“Thank you for your order. Unfortuantely, we are currently out of stock of the Tyler chair with further stock due 07/07.
My apologies for this inconvenience but please advise if you would like to amend the order at any point.“

I think this is probably the LEAST helpful customer service. I then followed up with a call. They could not offer me an alternative chair (and was unwilling to swap the amount for a higher priced chair) and barely even apologised. A refund was processed after I pushed for it.

Evidently have an issue with their stock control. Beware.