Mia’s support when my order hadn’t arrived was second to none !! That is what makes the difference these days between ok and great service - it’s about the personal human touch when things go wrong �... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Laura was extremely helpful when I asked where the diary I had ordered had got to. She checked the stock level and advised the due date had been pushed back. She apologised and offered to check for... Toon meer
Bedrijf heeft geantwoord
Always a great company to deal with! Any small issues that I have had, have always been dealt with promptly and I could not recommend these guys enough! Laura in particular from customer support was... Toon meer
Bedrijf heeft geantwoord
I'm really pleased with the items we purchased (desk, drawers etc). They're sturdy and look great. The only reason I've 'dropped' a star is because we did encounter problems with the delivery (not a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Office Monster provides full range office supplies to all public, business and educational sectors nationwide. With stock of over 26,000 products we are a market leader in providing a fantastic service to our customers. You will find everyday office supplies, Ink & toner, facilities management, furniture, technology and media on our web store www.officemonster.co.uk On average Office Monster is saving our customers 15% against their existing supplier due to our scarily cheap prices for everyday brands. Should you need any assistance or if your a business user looking to open a 30 day credit account with us please call 0800 3213651 and one of the team will be happy to assist you. Come visit us now
Office Monster -Your Office Partner
Geschreven door het bedrijf
- A Service Led, Online Office Supplier
- A company that has service as its priority.
Contactgegevens
36 Commercial Street, LS26 0AW, Rothwell, Verenigde Staten
- 0800 3213651
- support@officemonster.co.uk
- www.officemonster.co.uk
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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When I placed my order on two separate…
When I placed my order on two separate occasions, both times your website does not show that the item is out of stock, so I have paid for the goods and not had the refund yet as I cancelled my order
28 augustus 2025
Good support
Particularly impressed by the efforts made by Customer Support to resolve a delivery issue ..
25 augustus 2025
Antwoord van Office Monster
Hi Chas,
Thank you for your kind words! We're so glad our Customer Support team could help resolve the delivery issue. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your experience.
Kind Regards,
Office Monster
Great office furniture
Firstly, the office furniture we have now assembled is excellent quality and looks amazing in our study. I'm really pleased with the products themselves. There were some issues with one item that was out of stock and the delivery was delayed. It wasn't totally clear what would be arriving when, so the communication could have been better. However, the delivery people were delightful and I did receive a follow up email to check that everything had been delivered safely.
2 september 2025
Review zonder uitnodiging
Antwoord van Office Monster
Hi Kirsten,
Thank you for your lovely review!
We're so pleased to hear you're happy with the furniture and that it looks great in your study. We appreciate your feedback on the delivery and communication — we'll take that on board as we work to improve.
Glad to hear everything arrived safely and that our delivery team made a good impression. Enjoy your new setup!
Kind Regards,
Office Monster
Prompt Delivery
Ordered Tuesday, delivered Wednesday despite opting for the 4 working days delivery option. Great service and competitive prices.
19 augustus 2025
Antwoord van Office Monster
Hi Bruce,
Thank you so much for your kind review! We're glad to hear your order arrived even sooner than expected. We always aim to provide fast, reliable service and great value, so it's great to know we hit the mark.
We look forward to serving you again soon!
Kind Regards,
Office Monster
Two day turn around from order to delivery. Exceptional
We ordered two of the left hand desks in grey oak EBS16LGO but were out of stock, after a telephone call with Laura she kindly sent links to alternatives and we finalised on the Light oak, order confirmed by email, an early delivery option of Friday was offered and accepted. A two day turn around from order to delivery is exceptional. I then received an email from Laura ensuring everything was ok with the delivery and the products. First class after sales service. Thank you.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Office Monster
Hi Lee,
Thank you for your lovely review! We're so pleased Laura was able to help you find the right alternative and that everything from order to delivery went smoothly.
It’s great to hear the fast turnaround and after-sales support met your expectations. We really appreciate your feedback and hope you enjoy the new desks!
Kind Regards,
Office Monster
From the moment I placed my order to…
From the moment I placed my order to the day it got delivered I was kept updated about everything. This was all down to Max on customer service, he was a great help and answered any questions i had.
9 augustus 2025
Review zonder uitnodiging
Antwoord van Office Monster
Hi Joanne,
Thank you so much for your lovely words!
We're thrilled to hear that you had a smooth experience from start to finish. We’ll be sure to pass along your feedback. If you ever need anything else, we’re just a message away!
Kind Regards,
Office Monster
Fantastic communication, great service
Laura Boydon is an absolute credit to Office Monster. Top communication throughout, delivery exactly as scheduled, overall a very happy customer here!
13 augustus 2025
Review zonder uitnodiging
Antwoord van Office Monster
Hi Andy,
Thank you so much for your kind words and fantastic review! We're thrilled to hear you had such a positive experience, and we completely agree—Laura is a true asset to the Office Monster team.
It's great to know everything went smoothly with your order, and we really appreciate you taking the time to share your experience. We look forward to your next order with us!
Kind Regards,
Office Monster
Outstanding Support from Mia Roberts
Mia Roberts has been incredibly proactive and helpful throughout the entire process. Her efficiency and dedication made everything smooth and stress-free, truly outstanding service.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Office Monster
Hi Dean,
Thank you so much for your wonderful feedback! We're delighted to hear that Mia provided such outstanding service
It's always our goal to make the process as smooth and stress-free as possible and it's great to know we hit the mark.
We truly appreciate your support and look forward to your next order with Office Monster!
Kind Regards,
Office Monster
Laura was very helpful from start to…
Laura was very helpful from start to finish. Constantly checking delivery status for me, and items delivered on schedule and without issues.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Office Monster
Hi Brian,
Thank you for the lovely feedback! We're so pleased to hear Laura was helpful throughout and that everything arrived on time and hasslefree.
We'll be sure to pass on your kind words :)
Kind Regards,
Office Monster
Fabulous Customer Service
The customer service from office monster was fabulous.
Mia was great at keeping me updated after I called to query my delivery date, and she checked in with me again after delivery to make sure I was happy.
The desk itself is exactly what I need and was very easy to assemble.
The only reason I didn't give a 5 star rating is that delivery took longer than set out on the website, but I would 100% order from Office Monster again.
11 augustus 2025
Review zonder uitnodiging
Antwoord van Office Monster
Hi,
Thank you so much for your kind and thoughtful feedback!
We're really pleased to hear that Mia took great care of you and that you're happy with your new desk.
We’re sorry to hear about the delivery delay and appreciate your understanding, it’s great to know this didn’t affect your overall experience.
We truly value your support and look forward to helping you again in the future!
Kind Regards,
Office Monster
Very happy!!
Great service very prompt too, out of stock item unavailable, rest of order sent on day requested
11 augustus 2025
Review zonder uitnodiging
Antwoord van Office Monster
Hi Ryan,
Thank you so much for your kind review! We're glad to hear you were happy with the service and prompt delivery.
Looking forward to serving you again soon!
Kind Regards,
Office Monster
Mia in Customer Support
Office Monster and, in particular Mia in Customer Support, where very good to deal with. What let them down was their choice of courier.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Office Monster
Hi Ashley,
Thank you for your feedback! We're really pleased to hear that you had a positive experience with our team.
We're sorry to hear that our courier service didn't meet expectations, and we truly appreciate you bringing this to our attention. We're continuously working with our delivery partners to improve service, and your feedback helps us do that. We hope to serve you even better next time!
Kind Regards,
Office Monster
Different order, same brilliant service.
Ordered from Office Monster for a second time, due to the good price, quality and service received.
Laura has been very helpful keeping us informed on product availability and follow up. A company we will no doubt be using again.
6 augustus 2025
Review zonder uitnodiging
Antwoord van Office Monster
Hi,
Thank you so much for your kind words and for choosing to order with us again , it truly means a lot!
We're so pleased to hear that you've been happy with our prices, product quality, and service.
Kind Regards,
Office Monster
Great customer service
Furniture arrived quickly. There were some challenging logistical issues with a couple of items, but the customer service I received (Mia) was absolutely fantastic - always happy to help, and kept checking in to make sure I was happy once the issues were resolved. Thank you!
5 augustus 2025
Review zonder uitnodiging
Antwoord van Office Monster
Hi,
Thank you for taking the time to leave us your feedback!
We're really pleased to hear that your furniture arrived quickly and, although there were a few logistical hiccups, we're glad Mia was able to support you throughout the process.
Kind Regards,
Office Monster
Great Customer Service
Parts were missing from the office chair I ordered so I emailed the details through and the missing parts sent for next day delivery.
Great customer service turned a bad experience round to a great one.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Office Monster
Hi Helen,
We're really sorry to hear that your order arrived with parts missing, that’s never the experience we want for our customers. However, we’re so pleased we were able to quickly turn things around for you.
It’s great to know our team could resolve the issue promptly and leave you with a positive experience in the end. We truly appreciate your patience and understanding, and we’re grateful for the opportunity to make things right.
Kind Regards,
Office Monster
Stay away for this non-name company with £42 return policy for a Office chair
Stay away for this non-name company. I purchased a 24h use office chair and is not fit for purpose, the back is not high enough to stay on longer hours. Upon request a refund I was told I need to pay £42 (incl. VAT) (what???) to return it with the original box and dissembled. On their website is stated that the customer is charged for return but not the amount. You can find this 24h use type chair on many other websites with normal return policy and not a rip off company. Just type on your browser this "office chair 24h use" and you will see is on the bigger and trusted retailers as well such as Screwfix, The Range, Ryman.
*Update 06.08.2025:
After several emails with Customer Service and Customers Service with their Manufacturer they still wanted me to pay for the return of the chair of £42 incl. VAT (although “The Consumer Rights Act 2015 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose”; -- we can agree to disagree for 50 years, however in my case this was not fit for purpose).
After this review the Owner of the Company contact me and said that after they review the return Company policy decided to change it in the future and make the return non-chargeable if is the same situation like mine. And then offered me a non-chargeable return if I still want to go ahead with returning this Office 24h use chair.
4 augustus 2025
Review zonder uitnodiging
Customer Support
The information provided is very clear. I had a wrong package delivered but customer support was brilliant in getting this rectified.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Office Monster
Hi Herbert,
Thank you so much for your kind words!
We're really glad to hear that the information was clear and that our customer support team was able to quickly resolve the issue with your delivery.
If you ever need anything else, we're always here to help:)
Kind Regards,
Office Monster
Inexpensive products!
The products I bought (whiteboard markers and whiteboard cleaner) were really inexpensive and great quality. The delivery was swift too.
23 juli 2025
Antwoord van Office Monster
Hi Anne,
Thank you so much for your review!
We're thrilled to hear that you were happy with the quality and price of the whiteboard markers and cleaner.
It's great to know your order arrived quickly too:)
Kind Regards,
Office Monster
Antwoord van Office Monster
Hi Angela,
Thank you so much for your kind words!
We're thrilled to hear the product was just what you wanted and that it arrived quickly. Your support means a lot to us.
Thanks again, and we hope to serve you again soon!
Kind Regards,
Office Monster
Helpful staff
Helpful staff resolved my query quickly. Nice to be able to speak to a real person, too!
30 juli 2025
Antwoord van Office Monster
Hi Sarah,
Thank you so much for your lovely words!
We're really glad to hear that our team was able to help you quickly and that you appreciated speaking with a real person.
If you ever need anything else, we're always here to help!
Kind Regards,
Office Monster
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