Booked a repair of my visual impaired sons laptop through sky protect. They repaired the hdmi port and replaced caseing without formating any of his special visual impairment sofrware. It looks brand... Toon meer
Bedrijf heeft geantwoord
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Excellent service. Sent my son's laptop for repair as it had stopped charging. Returned in under a week fixed and working perfectly. Really well packaged for return delivery. Cannot fault this comp... Toon meer
Bedrijf heeft geantwoord
Booked a repair for a cracked screen on laptop through D&G insurance, Ologic contacted me straight away with collection details and fixed it promptly. Not only did they fix the screen they noticed... Toon meer
Bedrijf heeft geantwoord
Happy with repair, I didnt exactly know what was wrong with my laptop but Ologic fixed it plus gave me a new plug for my laptop. The communications was spot on with photos being updated to having a tr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
If you rely on your laptop, mobile phone, or tablet and the worst happens to it, you’ll want to know the repairs are being handled by experts. Established in 2003, Ologic provides a dedicated specialist technology repair service to the insured and warranty markets. Since those early days, we’ve grown to process over 100,000 claims per year. This makes us the largest independent technology repair company for the insured marketplace – something we put down to offering exceptional levels of service to all our clients. As a professional repair company, you can be sure that your claim will be handled by a skilled team of highly experienced engineers. We take the time to conduct a thorough investigation of any technology that comes to us, while all of our repairs are completed to the highest possible standard.
Contactgegevens
Verenigd Koninkrijk
- www.ologic.co.uk
4,8
Uitstekend
258 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Brilliant service received no hassle
Brilliant service received no hassle, kept me informed along the way. Would highly recommend. The personal touch in the return was really appreciated. Thank you
11 juli 2025
Review zonder uitnodiging
Antwoord van Ologic
Hi Michelle and thank you for the kind words and a lovely review! You know where we are if you need us! Regards, Ologic
A lesson in delighting the customer!
The laptop I sent for repair has been returned quickly and in as-new condition. A note clearly explaind whats been done, it's been cleaned as well as repaired and the secure/sturdy packaging had a cute little note on it and some sweets were included! I know this isn't a deal breaker but it was a smart little sweetener that made me smile and ensured a good review! Can't fault them! Friendly and professional service.
8 juli 2025
Review zonder uitnodiging
Antwoord van Ologic
Hi Lisa, thank you for taking the time to write this review. We are glad to hear you are satisfied with our service, this is exactly what we strive for :)
Can not believe how good this company…
Can not believe how good this company is. In this day and age it’s a pleasure to come across one as professional as this. My iPad was picked up promptly and I was given the exact day for this to happen. Now this iPad had been used by my grandson, we are unsure of the story we got from him. 😂he placed a pizza box next to it and it melted , 😂somehow I don’t think so. Looked like someone had sat on it. They repaired it within a week.. well when I say repaired they delivered a replacement without any bother. I could not fault them in any way.
3 juli 2025
Review zonder uitnodiging
Antwoord van Ologic
Hi Linda, thank you for the review and the kind words, we understand what kids can be like, we're glad to hear you found our service to your satisfaction. :)
Good communication
Good communication, clear instructions, fast service 😊
1 juli 2025
Review zonder uitnodiging
Antwoord van Ologic
Many thanks for your review! Glad we could help :)
The best service I’ve ever received
The best service I’ve ever received - had a cracked MacBook screen and it was picked up, repaired and delivered back in less than a week. Super easy to track with their app, and they’d cleaned the machine and packaged it with obvious care and attention. 10/10 couldn’t recommend them highly enough!
28 juni 2025
Review zonder uitnodiging
Antwoord van Ologic
Hi, thank you for taking the time to write a review, we're glad to hear you found the process smooth and to your satisfaction :)
Really easy process
Really easy process. Forgot to turn iCloud back up off but they talked us through it and carried on with little time impact.
Well communicated throughout
23 juni 2025
Review zonder uitnodiging
Antwoord van Ologic
Hi Daniel, thanks for the review, glad we could help :)
Absolutely amazing repair service
Absolutely amazing repair service! Was kept informed all the time and response time was almost immediate. Was posted, fixed and returned within 8 working days! Was amazingly well packaged when it was returned.
25 juni 2025
Review zonder uitnodiging
Antwoord van Ologic
Hi Amy, thank you for taking the time to write a review. We pride ourselves on our customer service, and this is exactly what we strive for. Glad to hear everything was to your standard :)
5* service! Definitely recommend
The most stress free repair I've encountered. 7 days was all it took for me to report the repair, have it collected, repaired and returned to me. I was kept up to date on the progress with the easy to use app. Cannot fault the service.
Extra * for the little packet of sweets in the returned parcel.
21 juni 2025
Review zonder uitnodiging
Antwoord van Ologic
Hi Stacy and thanks for the review! We appreciate the time taken to write, and are so very glad that we could help !
Good communication and quality of…
Good communication and quality of service, would recommend.
20 juni 2025
Review zonder uitnodiging
Antwoord van Ologic
Many thanks for the review!
Really impressed by this service
Really impressed by this service, I have sky protect and my son’s iPad screen got smashed. I rang them on the Monday, DPD collected the iPad from my house in Belfast on the Thursday, iPad was fixed and sent back via DPD on the following Thursday and I received it on the Monday. 2 weeks from the initial phonecall to having it back with me impressed me as it had to go overseas. To top it off it arrived with a little bag of haribo which my 5 years old will be delighted with. Thank you so much!
2 juni 2025
Review zonder uitnodiging
Antwoord van Ologic
Hi Francesca, thank you for the review, this is much appreciated, we're glad to have been of assistance and happy you found our service to be up to your expectations.
Wow! Exceptional service!
Wow! What exceptional service! Especially now in these days of usually poor customer service. I had a headset that needed a repair under warranty. It was such an easy process to install the Ologic app and track my repair from start to finish. DPD collected and returned it quickly. The whole repair and return was completed in 3 short days. I received my device well packed with a lovely personalised letter and sticker with a lovely note and even sweets! Thank you so much to Scott and Gary the technician and engineer. Highly recommended service!
6 juni 2025
Review zonder uitnodiging
Antwoord van Ologic
Hi Mrs. Mote, Thank you so much for the kind words! We're happy to hear you found our service straight forward and to your standard. I'll be sure to pass your thanks on to the team :)
I took my Laptop in my Mac in for…
I took my Laptop in my Mac in for Repair and I could not believe how fast it was to come back to me but the only thing I didn't get replaced was the Battery
30 mei 2025
Review zonder uitnodiging
Antwoord van Ologic
Hi Aaron, thank you for the review, if you have any outstanding issues, please don't hesitate to contact us
Fast delivery and great customer service
29 mei 2025
Review zonder uitnodiging
Antwoord van Ologic
Hi Angeline, many thanks for your review, we are happy to be of help, we take pride in our service and are glad to hear it met your standards.
Speedy and Great quality repair
Fantastic repair from Kevin and Gary, sent-> repaired-> returned within the span of 3 days and with no faults.
24 mei 2025
Review zonder uitnodiging
Antwoord van Ologic
Thank you for the review, we are delighted to hear this, glad we would meet your expectations :)
Wow what a service
Wow what a service. Had 3 devices fixed over the past 5 years really top class professional service always rapid response over email,text has my last device TABLET sent screen replacement done and returned with in a week would 100% recommend
22 mei 2025
Review zonder uitnodiging
Antwoord van Ologic
Hi Paul, wow indeed! So very glad that we have been able to help you again, we like to make our customers this happy, glad that we could. Regards, Ologic
Ologic were great to be honest
Ologic were great to be honest, professional, helpful and did a great job with my repair . They even put a little bag of Haribos with my item ❤️. Which I found cute.
So thank you for your service
16 mei 2025
Review zonder uitnodiging
Antwoord van Ologic
thank you for the review Marie! So glad we could achieve our aims and get this sorted for you :) Ologic
Ologic were amazing
Ologic were amazing. My laptop suffered a fault with the screen and I didn't know what to do.
Once Ologic looked at it they fixed it within a week! Very trusted and I'd definitely use their services again in future!
3 mei 2025
Review zonder uitnodiging
Antwoord van Ologic
Many thanks for the kind words, this is what we strive for, so glad we could help :)
Repair made through Domestic and…
Repair made through Domestic and General they have done a superb job and my ear phones are like new.
They kept me up to date through every process of the repair through their own app and the repair was very quick.
2 mei 2025
Review zonder uitnodiging
Antwoord van Ologic
Thank you for the review Zeeshan! Much appreciated and glad that we could help :)
Just a little Thankyou you provided a…
Just a little Thankyou you provided a fast service and a amazing job 😁😁😁😁😁
30 april 2025
Review zonder uitnodiging
Antwoord van Ologic
Thanks Gavin, we appreciate the review. :)
Fantastic service
Quick, efficient and treated with respect. Brilliant service.
Highly recommend.
25 april 2025
Review zonder uitnodiging
Antwoord van Ologic
Good morning Albert, and thank you so much for the review! Good to see that our machine is working perfectly :)
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