An order went slightly wrong, as the postage had not been added to the total, being several hundred miles away, pickup @ Warehouse was not going to happen, thought this was sorted by initial call and... Toon meer
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Lees wat reviewers zeggen
Item took over 3 weeks to arrive. Open day I ordered up until 2 weeks later the order was not processed. Upon realising my address was on IOW I had to pay an additional £10 delivery (aswell as the in... Toon meer
Bedrijf heeft geantwoord
Exceptionally helpful staff... Really went over and above...next day delivery... Well packaged... I really couldn't ask for more especially when I had been majorly let down by another equine retail ou... Toon meer
Absolutely first class customer service, I stupidly ordered the wrong product and even more stupidly didn't check the confirmation email. I only noticed when I received the dispatch notice. I rang th... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Online for Equine is an equestrian shop selling high-quality horse riding equipment including horse riding clothing, saddlery, tack, boots & more. For support, please call us using 01785-472221. Winners of the BETA Equestrian Retailer of the Year in 2017 and finalists for BETA Equestrian Online Retailer of the Year 2019 & 2020!
Contactgegevens
The Barn @ Yew Tree Farm, Shirleywich, ST18 0PN, Stafford, Verenigd Koninkrijk
- 01785-472221
- help@onlineforequine.co.uk
- www.onlineforequine.co.uk
4,3
Uitstekend
348 reviews
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Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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My order arrived faster than expected
My order arrived faster than expected, very happy with the Le Mieux ear bonnet ready for Spring…..when it arrives!
27 februari 2023
Review zonder uitnodiging
Speedy delivery and good product
Arrived next day, just in time for use in our lambing pens
27 februari 2023
Review zonder uitnodiging
Superb service
I ordered my new boots, which arrived on time. Unfortunately there was an issue with one of the boots. I made contact with a lady called Francesca. Francesca could not of been more helpful, her customer service was superb. She was professional and happy to help. Within three days, my boots were replaced and are absolutely perfect. Thank you Francesca.
21 februari 2023
Review zonder uitnodiging
Speedy delivery good quality good…
Speedy delivery good quality good service thanks
16 februari 2023
Review zonder uitnodiging
Dewlivery to germany...
Dewlivery to germany...
TOP service - thank you
16 februari 2023
Review zonder uitnodiging
Antwoord van Online for Equine
Great to hear your consignment arrived promptly, thanks for taking the time to review - Team O4E
Great to deal with...very helpful…
Great to deal with...very helpful ..easy to order ...great communication and fair returns policy
9 februari 2023
Review zonder uitnodiging
Really efficient company with very helpful staff
Really efficient company with very helpful staff. I had a query about a body protector that I was interested in purchasing and Victoria could not have been more helpful and efficient in her response. I have purchased from Online for Equine before and their service is always excellent. I highly recommend.
10 februari 2023
Review zonder uitnodiging
Antwoord van Online for Equine
Thank you for taking the time to review - we do hope you're happy with your new body protector! Team O4E
Still haven't received my parcel
Still haven't received my parcel! Presumably due to Royal Mail strikes/delays? After being contacted today by Equine Online, I can now say that I did receive my parcel at the weekend. Royal Mail has been informed by the company that I did not receive my delivery on the appointed day. My thanks to them.
4 februari 2023
Review zonder uitnodiging
Antwoord van Online for Equine
Dear Barbara
Many thanks for your review.
We have notified Royal Mail and raised a complaint on your behalf due to the delays with them processing your parcel. We are sorry for their delays but glad to see you were happy with the service we provided.
We are glad we have resolved your issue and thank you for your review.
Team O4E
First Class service
Francesca and the team at Online For Equine bent over backwards to resolve a Royal Mail issue we had with an order. I don't mean they ticked a few boxes, they went to extreme lengths to get a positive resolution for me. I wouldn't hesitate to use them again.
1 februari 2023
Review zonder uitnodiging
Antwoord van Online for Equine
Dear James - thank you for your lovely review and comments. It's great to hear when the team work hard to sort courier issues!
I have been nothing but disappointed…
I have been nothing but disappointed with this company from start to finish . I firstly placed an order at the end of last year and waited almost 2 weeks before cancelling the order . After looking on here and reading reviews that seem to be all good I thought I would give them another chance which finally I received my order to open it up and a pair of the boots i had ordered were covered in damp , I also ordered another 2 different boots which i sent back aswell . I have now received my refund and they have only refunded me for the damp covered boots . I will add that in receiving my order I did email to let this company know that a pair of the boots were damp and they did reply that they would let the manufacturers know about this. I also added in the email that I would be sending the whole of the order back.
27 januari 2023
Review zonder uitnodiging
Antwoord van Online for Equine
Dear Ayla
I have checked with the team notes and can see the return was processed today for you.
The faulty boots were processed separately as we aim to refund faulty goods within 24 hours of processing where possible whilst we are currently quoting 5-7 working days for standard returns due to high volumes. Your remaining refund is in the batch due to be processed tomorrow.
I have checked the system and can see the team also emailed a free of charge returns for the whole order due to the poor quality the boots were received in.
We have raised this with the manufacturer Mark Todd who have assured us their entire batch of this boot is due to be QC’d again.
We would appreciate if you could revise your feedback as we had processed this in this manner to try and speed up you receiving your refund having received a substandard quality item to ensure you weren’t waiting our quoted 5-7 working days
Team O4E
Updates: as per our response the remainder of the refund was issued today and this was followed up with a call to confirm this had been processed for you.
Fantastic customer service
Fran was so helpful and knowledgeable guiding me over the phone to help me choose a perfect pair of boots! She ran to the warehouse and measured calf widths on a pair for me- which was incredible customer service! The boots arrived next day and I love them! I will definitely shop with you again!
10 januari 2023
Review zonder uitnodiging
Antwoord van Online for Equine
Dear Rachel,
Thank you for your lovely feedback, we will give Fran a big pat on the back :)
Thanks for taking the time to leave a review
I have been waiting for an order that…
I have been waiting for an order that was allegedly dispatched on 19 December, however there was no valid tracking number on the dispatch email. I have sent two emails (06/01 and 11/01) asking for a tracking number and have received no response whatsoever. Dreadful customer service.
18 januari 2023
Review zonder uitnodiging
Antwoord van Online for Equine
Dear Alison
Thank you for taking the time to review.
We do apologise that there was an issue with your Royal Mail delivery. I can see my colleague responded to your query when Royal Mail advised us to treat this as a missing parcel.
Sadly, we have no further stock to replace the order for you and as such, a full refund was issued.
We do apologise that you are not happy with the service you have experienced on this occasion, a team member has been asked to follow this up with a phone call.
Quick delivery
Speedy despatch in spite of it being the New Year and delighted with the product.
5 januari 2023
Review zonder uitnodiging
Prompt hassle free service as usual…
Prompt hassle free service as usual from online for equine. Thank you
28 december 2022
Review zonder uitnodiging
Great service
Very fast dispatch and delivery, meaning the boots arrived in time for Christmas.
21 december 2022
Review zonder uitnodiging
First time I have purchased anything…
First time I have purchased anything from online for equine and won’t be the last.
They went above and beyond to get my order to me in time for Christmas. Polite, professional and overall great customer service. Special thanks to Victoria who saw my query through from start to finish.
23 december 2022
Review zonder uitnodiging
Amazing website,easy to use
Amazing website,easy to use. Quick delivery. Would definitely recommend
17 december 2022
Review zonder uitnodiging
This was a Christmas present for our…
This was a Christmas present for our Lucy locket she’s absolutely mad about horse riding and having her own horse Ping she’s there every day cleaning the stables and Pooh picking so she will love this
20 december 2022
Review zonder uitnodiging
Parcel Now Recieved
Parcel received today after a delay, i originally gave 1 star but have today upgraded it to a 5 star, My issue was with the Delivery Company NOT the Supplier, will certainly use them again
17 december 2022
Review zonder uitnodiging
Antwoord van Online for Equine
Dear Keith
Glad to see the parcel arrived with you and thank you for your patience with the Royal Mail strikes :)
Merry Christmas!
Just very good service
Just very good service...did what they said they would do...you can't ask for more
2 december 2022
Review zonder uitnodiging
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