Very professionally handled and talked me through all steps as a controlled drug for my dog, my vets hadnt done perscription correctly but the team and pharmacy at Pets Online sorted everything so th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very helpful with urgent request. POM item received next day Royal Mail 24. Brilliant gentleman delt with the transaction perfectly. Vet wanted £203 for the medicine ? Vet charged £33 to print a presc... Toon meer
Bedrijf heeft geantwoord
Ordered on Monday delivered 9 / 10 days later, after waiting 6 days i contacted you and was then told you would send it out on fast tracked at no extra costs . My order still didn’t arrive ,I contact... Toon meer
Items were sent out in a timely manner. However, the postie decided to deliver them to another address. We never received them despite putting out a shout on our local Facebook page. I called Pet Dr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Pet Drugs Online
Geschreven door het bedrijf
We’re part of IVC Evidensia, Europe’s leading veterinary care provider based across 11 countries around the world. As such, we’re also a registered veterinary practice and are governed by the Royal College of Veterinary Surgeons. This means you are guaranteed that the products we ship are sourced from the same suppliers as your own vet.
We’ve been awarded a Platinum Trusted Service Award from Feefo for 2020 and we’ve won the Gold Trusted Service award three times in a row.
Pet Drugs Online Details
Geschreven door het bedrijf
Contactgegevens
Pet Drugs Online, Unit 7B, Burnett Business Park, Gypsy Lane, Keynsham, BS31 2ED., Bristol, Verenigd Koninkrijk
- 01761 603 141
- contact@petdrugsonline.co.uk
- www.petdrugsonline.co.uk
4,3
Uitstekend
20K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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The goods were delivered quickly and…
The goods were delivered quickly and communication was excellent.
29 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Very good service
I order my dog's medication each month they have the prescription ready and out for delivery on time no problems. Quick to give me the correct advice any time
16 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Fast and efficient service
29 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
great service very pleased
29 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
So helpful each time l phone and order
So helpful each time l phone and order. No problems with delivery always delivered on time. Staff are very experienced and always polite.
15 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Brilliant service
Brilliant service. I called in and only had to wait 10 minutes. After that it was made very easy to order my cats prescription. It arrived in 2 days second class.
15 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Very good people
Very good people. Fast good service very goodproce. Thanks john
1 oktober 2026
Review zonder uitnodiging
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Spoke to someone on site Was given…
Spoke to someone on site Was given information about how many prescriptions I had available. Order sent on time via GPO.
28 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Everything on time and correct
Everything on time and correct . Lady on phone very helpful
and efficient
29 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Very good service delivery was quick in…
Very good service delivery was quick in arriving 👍
28 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Lovely lady Hannah explained to me what…
Lovely lady Hannah explained to me what I had to do ordered tablets received them in 2 days Great service
29 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Appalling customer service
I have a subscription for my elderly dogs prescription diet. Aside from the issues with delivery normally where DHL never deliver on time, I have had a completely unacceptable lack of care or response from this company’s customer service.
I moved from London to Scotland and updated my delivery address in my account. You would think that would be sufficient. But no. My previous addresses were still listed and so fearing there may be an issue with the delivery, I contacted customer services. Their response remove the address from an old subscription. Now when you go to edit your subscription the only options I could see were to amend the frequency of delivery or quantity of food.
Despite having updated my address and contacting them, I then receive a notification from DHL that my parcel is with them but not yet out for delivery. I contact customer service to be told nothing they can do. That was last week. I asked them what were they going to do as I have paid for my dogs food that I need. I was told this would be escalated as urgent. That was on Friday. Since then NOTHING. No responses to my emails. The parcel is again out for delivery to my old address today. I am left with no food. Such an appalling lack of any customer care. At a point the delivery could have been rerouted. Absolutely awful company.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Pet Drugs Online
Good afternoon,
Thank you for your feedback. I am sorry to hear this.
If you'd like to discuss our service or your order, please get in touch with us directly at
reviews@petdrugsonline.co.uk
Please include your order number so we can help as quickly as possible.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Happy customer Prices people can afford.You actually…
Prices people can afford.You actually get to talk to someone when ordering who listens to what you require.
29 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
I find it cheaper on line and a quick…
I find it cheaper on line and a quick service thank you
11 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Easy communication and ordering.
Easy communication and ordering.
Polite and efficient adviser.
Pet food delivered quickly
29 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
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