Very professionally handled and talked me through all steps as a controlled drug for my dog, my vets hadnt done perscription correctly but the team and pharmacy at Pets Online sorted everything so th... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Very helpful with urgent request. POM item received next day Royal Mail 24. Brilliant gentleman delt with the transaction perfectly. Vet wanted £203 for the medicine ? Vet charged £33 to print a presc... Toon meer
Bedrijf heeft geantwoord
Items were sent out in a timely manner. However, the postie decided to deliver them to another address. We never received them despite putting out a shout on our local Facebook page. I called Pet Dr... Toon meer
Bedrijf heeft geantwoord
Ordering is simple, by uploading the the prescription. Alternatively, one can order over the phone. I understand that prescriptions can now be uploaded directly from your vet practice, making it even... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Pet Drugs Online
Geschreven door het bedrijf
We’re part of IVC Evidensia, Europe’s leading veterinary care provider based across 11 countries around the world. As such, we’re also a registered veterinary practice and are governed by the Royal College of Veterinary Surgeons. This means you are guaranteed that the products we ship are sourced from the same suppliers as your own vet.
We’ve been awarded a Platinum Trusted Service Award from Feefo for 2020 and we’ve won the Gold Trusted Service award three times in a row.
Pet Drugs Online Details
Geschreven door het bedrijf
Contactgegevens
Pet Drugs Online, Unit 7B, Burnett Business Park, Gypsy Lane, Keynsham, BS31 2ED., Bristol, Verenigd Koninkrijk
- 01761 603 141
- contact@petdrugsonline.co.uk
- www.petdrugsonline.co.uk
4,3
Uitstekend
20K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Excellent efficient service as always…
Excellent efficient service as always thank you
30 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Easy to order and delivery was quick
Easy to order and delivery was quick. Thank you 😁
8 oktober 2026
Review zonder uitnodiging
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Great price
Great price. Great communication. Quick delivery. Customer service was excellent.
29 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Always sent quickly and as ordered
17 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Very helpful staff
16 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Very helpful and friendly.
29 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Paid extra to come quicker did not
15 september 2026
Antwoord van Pet Drugs Online
Good afternoon,
Thank you for taking the time to leave your feedback. I have investigated your review and can see that unfortunately Royal Mail did not deliver the next day and instead delivered a day later than expected. I would like to apologise for this and am happy to report that we did indeed refund the extra delivery cost you paid due to this.
If you would like to discuss this matter further or have any additional concerns, please contact us at reviews@petdrugsonline.co.uk, and we will be happy to assist you.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Not a happy customer .
Not a happy customer .. As have waited nearkyv4 months and not hear bsck ftom your Tech guys as to why I cant access my account .. and sign in !!
Ridiculous as I have to now place orders by phone .. Im told everytime thst my issue will be resolved
30 september 2026
Antwoord van Pet Drugs Online
Good Afternoon,
Thank you for your feedback, sorry to hear that your experience was not a positive one during this time.
I tried to call you earlier to discuss your case so I have subsequently emailed you with feedback in relation to the points raised in this review.
Please respond to this should you wish to discuss with myself further and I will be happy to arrange a call.
Kind regards,
Jess
Pet Drugs Online ,
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Pet Drugs online
From ordering to delivery it was only a few days. The service was excellent and if you need any help you can email or telephone them.
29 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Quick and easy delivery of drugs!
30 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Just the best……
I ordered three items for one of my Boxers, all by phone as one of them is a repeat prescription and I find it easier!
The products were swiftly ordered and delivered within two days which was super fast! Absolutely delighted with the service from the colleague from customer services and the delivery, that’s the reason I have used Pet Drugs Online for years and would never use another company - you are just brilliant. Will be back soon for more.
30 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Very helpful
Whoever I talk to on the phone is very helpful.
I am quite old and not au fait with modern technology.
30 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
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