Very professionally handled and talked me through all steps as a controlled drug for my dog, my vets hadnt done perscription correctly but the team and pharmacy at Pets Online sorted everything so th... Toon meer
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Lees wat reviewers zeggen
Very helpful with urgent request. POM item received next day Royal Mail 24. Brilliant gentleman delt with the transaction perfectly. Vet wanted £203 for the medicine ? Vet charged £33 to print a presc... Toon meer
Bedrijf heeft geantwoord
Items were sent out in a timely manner. However, the postie decided to deliver them to another address. We never received them despite putting out a shout on our local Facebook page. I called Pet Dr... Toon meer
Bedrijf heeft geantwoord
Gave them a prescription which the vet had put a validity of 12 months, they have an arbitrary rule which means that the prescription is only valid for 6 months. Utterly stupid, if the literal prescri... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Pet Drugs Online
Geschreven door het bedrijf
We’re part of IVC Evidensia, Europe’s leading veterinary care provider based across 11 countries around the world. As such, we’re also a registered veterinary practice and are governed by the Royal College of Veterinary Surgeons. This means you are guaranteed that the products we ship are sourced from the same suppliers as your own vet.
We’ve been awarded a Platinum Trusted Service Award from Feefo for 2020 and we’ve won the Gold Trusted Service award three times in a row.
Pet Drugs Online Details
Geschreven door het bedrijf
Contactgegevens
Pet Drugs Online, Unit 7B, Burnett Business Park, Gypsy Lane, Keynsham, BS31 2ED., Bristol, Verenigd Koninkrijk
- 01761 603 141
- contact@petdrugsonline.co.uk
- www.petdrugsonline.co.uk
4,3
Uitstekend
20K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
When my package did not arrive as…
When my package did not arrive as expected, seemingly a problem with the carrier they immediately dispatched another , as it happened both arrived but that’s okay , they go above and beyond to keep the customer happy
1 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and that our team were able to help you with this issue.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Always good and prompt service
Always good and prompt service. Very helpful staff thank you
26 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
For some reason im unable to order on…
For some reason im unable to order on line. So ive had to call to place my order. I also paid for next day delivery which did not arrive this has happened twice both orders placed and paid for before 13:00 hrs. Apart from this minor issue ive had no problems.
Regards. Mike.
2 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm sorry to hear that you have experienced some issues with ordering online and delivery issues. If you ever need additional support then please contact our Customer Service team and we will always be able to help.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Fabulous Pet Drugs on line
The staff are incredibly helpful.The medication always comes promptly.
Excellent staff .
1 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Great service from speed as needed…
Great service from speed as needed urgently! Many thanks
17 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Great service…
When phoning to place an order they were very helpful answered any questions, very polite and my order came through quickly.
1 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
I always have reminders that my…
I always have reminders that my subscription order is being prepared so I have time to make a amendment if necessary. Also on a couple of occasions my order was delivered at a wrong address but I was sent a new order straight away. Very good service.
17 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Always easy to sort out any problems…
Always easy to sort out any problems with my orders
1 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
I don’t like using the internet
I don’t like using the internet, but that didn’t upset the lady on the phone, polite, friendly, and helped with my order. The service was polite fast and efficient.
1 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Website not working, unable to order online
This is normally a very easy company to deal with however on this last occasion I had a very poor experience
My prescriptions were due to expire so I logged into my account to see how many items I could order. Unfortunately that information was not available online so I made a call which eventually was answered after quite some time
I then went back online to order the amount I had been told only for the webpage to reject it a further phone call approx 15 mins before the issue was finally resolved
Certainly has made me think about going elsewhere based on this latest experience
1 oktober 2026
very helpfull
11 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
great Customer Service team who are…
great Customer Service team who are always very helpful, friendly and professional. Plus great prices compared to the vets.
1 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
The package arrived and it was fine.the…
The package arrived and it was fine.the ice packs had defrosted but insulin was still chilled.so it was fine.
I normally leave a cool box when delivery is due,but this time I did not get an update to get this ready,so left on my door way.
21 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Order received within less than 24 hrs. Fantastic company.
Best company for buying medication for my dog online.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Ordering is simple
Ordering is simple, by uploading the the prescription. Alternatively, one can order over the phone. I understand that prescriptions can now be uploaded directly from your vet practice, making it even easier. To top things off, Pet Drugs Online are the cheapest supplier.
17 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Very helpful and efficient
28 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
On time nice friendly courir
17 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
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