Very professionally handled and talked me through all steps as a controlled drug for my dog, my vets hadnt done perscription correctly but the team and pharmacy at Pets Online sorted everything so th... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very helpful with urgent request. POM item received next day Royal Mail 24. Brilliant gentleman delt with the transaction perfectly. Vet wanted £203 for the medicine ? Vet charged £33 to print a presc... Toon meer
Bedrijf heeft geantwoord
Items were sent out in a timely manner. However, the postie decided to deliver them to another address. We never received them despite putting out a shout on our local Facebook page. I called Pet Dr... Toon meer
Bedrijf heeft geantwoord
Gave them a prescription which the vet had put a validity of 12 months, they have an arbitrary rule which means that the prescription is only valid for 6 months. Utterly stupid, if the literal prescri... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Pet Drugs Online
Geschreven door het bedrijf
We’re part of IVC Evidensia, Europe’s leading veterinary care provider based across 11 countries around the world. As such, we’re also a registered veterinary practice and are governed by the Royal College of Veterinary Surgeons. This means you are guaranteed that the products we ship are sourced from the same suppliers as your own vet.
We’ve been awarded a Platinum Trusted Service Award from Feefo for 2020 and we’ve won the Gold Trusted Service award three times in a row.
Pet Drugs Online Details
Geschreven door het bedrijf
Contactgegevens
Pet Drugs Online, Unit 7B, Burnett Business Park, Gypsy Lane, Keynsham, BS31 2ED., Bristol, Verenigd Koninkrijk
- 01761 603 141
- contact@petdrugsonline.co.uk
- www.petdrugsonline.co.uk
4,3
Uitstekend
20K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service
2 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Very helpful with urgent request
Very helpful with urgent request. POM item received next day Royal Mail 24. Brilliant gentleman delt with the transaction perfectly. Vet wanted £203 for the medicine ? Vet charged £33 to print a prescription. PDO charged, with expedited shipping, a total of £30.84 !! Saved approx £170 on the medicine.
3 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Excellent service
My order was dealt with very efficiently and promptly and everything was explained fully
2 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Excellent on all counts
3 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
They were very understanding and polite…
They were very understanding and polite and quick resoling yra problem
2 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
This wonderful company is outstanding…
This wonderful company is outstanding in the dog world, great product range outstanding prices, professional staff, friendly customer service people, secure fast delivery
2 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Good prices.
Good prices.
I did pay for next day delivery but they had to rush through the authorisation of my pets prescription in order to get them to me the next day which was a Saturday.
2 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Beyond excellent
Great company all what you expect from pet drugs online and more.
Thank you for expert advice and guidance when placing an order. Also , delivery perfect.
2 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Excellent company
I had changed my email address and could not log on, phoned the helpline and was guided through the process.
No problems with “Pet Drugs Online”, they provide an excellent service with great prices, no hesitation in recommending this company.
18 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
had a problem with a delivery
had a problem with a delivery, which had me very worried. The staff at Pet Drugs Online were really helpful , and thanks to them ,we had our problem resolved. So many thanks to them.
1 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
We are glad we were able to help with your delivery issue.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Easy to order on line and if you have…
Easy to order on line and if you have any problems you can phone and speak to a person who will help.
18 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Excellent results when ordering
Excellent results when ordering
my dogs prescription- delivered
within two days - well done
2 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Quick response to phone call no waiting…
Quick response to phone call no waiting with terrible music. Very polite and I am always able to understand there diction. Unlike others on line. So a big thank you
18 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Really quick delivery
Really quick delivery. Friendly assistants although always have trouble with the payment part?
1 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
fast delivery of pet order.
1 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
All good and nice and quick
1 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Always friendly and helpful which makes…
Always friendly and helpful which makes it easier for me to get any information I need.
29 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Helpful
Helpful , and great being able to speak to a real person .
Quick reply and received item in good time
Thankyou
22 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.