Very professionally handled and talked me through all steps as a controlled drug for my dog, my vets hadnt done perscription correctly but the team and pharmacy at Pets Online sorted everything so th... Toon meer
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Lees wat reviewers zeggen
Very helpful with urgent request. POM item received next day Royal Mail 24. Brilliant gentleman delt with the transaction perfectly. Vet wanted £203 for the medicine ? Vet charged £33 to print a presc... Toon meer
Bedrijf heeft geantwoord
Items were sent out in a timely manner. However, the postie decided to deliver them to another address. We never received them despite putting out a shout on our local Facebook page. I called Pet Dr... Toon meer
Bedrijf heeft geantwoord
Gave them a prescription which the vet had put a validity of 12 months, they have an arbitrary rule which means that the prescription is only valid for 6 months. Utterly stupid, if the literal prescri... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Pet Drugs Online
Geschreven door het bedrijf
We’re part of IVC Evidensia, Europe’s leading veterinary care provider based across 11 countries around the world. As such, we’re also a registered veterinary practice and are governed by the Royal College of Veterinary Surgeons. This means you are guaranteed that the products we ship are sourced from the same suppliers as your own vet.
We’ve been awarded a Platinum Trusted Service Award from Feefo for 2020 and we’ve won the Gold Trusted Service award three times in a row.
Pet Drugs Online Details
Geschreven door het bedrijf
Contactgegevens
Pet Drugs Online, Unit 7B, Burnett Business Park, Gypsy Lane, Keynsham, BS31 2ED., Bristol, Verenigd Koninkrijk
- 01761 603 141
- contact@petdrugsonline.co.uk
- www.petdrugsonline.co.uk
4,3
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20K reviews
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Heeft 41% van zijn negatieve reviews beantwoord
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Super Service
I have used Pet Drugs Online on a number of occasions now and find their staff extremely polite and helpful. My order always arrives on time and I would not hesitate to recommend them to other pet owners.
18 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Delivery spot on service always good…
Delivery spot on service always good and when you have to speak somebody always understanding
14 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
How quick the order was done .and the…
How quick the order was done .and the staff was very good.Mr Baird and thanks again.
3 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Great service
20 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Order
The person I spoke to on the phone was very helpful as I was ordering medication for my dogs which my daughter normally does for me. It's was prescription medication for two different dogs. She was very professional on the phone.
2 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Prompt response to order
Prompt response to order, confirmed despatch, time and date. Delivery time as indicated. Consistently reliable. Thank you.
19 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Ease of ordering with a very helpful…
Ease of ordering with a very helpful agent. Delivery was on time and the Zenrelia arrived in excellent condition.
2 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Happy with Service
They did everything they said they would and very efficiently thank you
19 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
You were quick to deliver and the…
You were quick to deliver and the conversation on the phone was excellent. I felt you always give a professional experience and are in touch with the customers and how much they love their pets. Thank you fir an excellent experience
18 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Easy to order
Easy to order, my vet uploaded my prescription, my order was with me within three days.
Excellent service.
3 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Prompt service ,always arrives when…
Prompt service ,always arrives when they say it will ,competitive price ..
2 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Very good customer service and informed…
Very good customer service and informed me on my pets prescription. Delivery was quick. Really helpful.
2 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
All the people I dealt with are helpful…
All the people I dealt with are helpful clearly spoken and attentive. I was kept informed of the stage my order had reached and time of arrival of the package. Excellent service throughout. I’m
3 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
The person on the end of the phone is…
The person on the end of the phone is the nicest most helpful person.
17 september 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Good service
Excellent service and great customer care, I messed up my order but thanks to very helpful staff, everything was sorted and new order received by next day delivery service.
2 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and that we were able to help.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
Great company
Great company for service, quality products and unsurpassable prices. Express delivery available
Highly recommend
3 oktober 2026
Antwoord van Pet Drugs Online
Hi
Thank you for your brilliant feedback.
We really appreciate you recommending us.
Kind regards,
Jess
Pet Drugs Online
Customer Resolutions Team
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