Pioneer Law Firm Reviews 

Communication - awful!!! Was assured I would receive call backs multiple times... I never received one even after receiving one apology after another by call center reps.
Completion of Plan - the estimate was not even remotely close to what it will actually take to complete the plan (like over a year off). I raised the concern and it was totally brushed off. I even got to the final month of the plan, with still one debt yet to have the negotiations completed and one that was in an active payment plan. The call center rep told me that I was supposed to get a call about the ending of my program... of course I never got a call.
Lacking in Client-First Perspective - no one seems empowered to do the right thing for the client. After numerous calls, suggestions from myself how we can make things work better, and even reiterating the need to ensure my voice is heard, I never received any positive outcomes to those situations.
Overall - Like others in the list of reviews, I wish I had researched this entire process more and picked a more reliable, professional, and upstanding business to work with. I know that, in my line of business, if this ever happened that we would get it right and ensure the client was taken care of. I truly wish this would have been a better experience.

Adding more detail about the continued negative experience as of 10/15/18. You will see the date of my original post. Since then I had one last debt to get negotiated on a settlement. Wouldn't you think I would receive a call within a 6+ month period? Well, not one call, email, or any outreach about this last settlement. I even offered to negotiate with a one-time payoff thinking that would make it easier. I guess it's okay for a business to sit on their hands and wait until clients complain. It's amazing to me how this business can stay in business. Awful!!!

10/22/18 - Figuring now I will just provide updates here since I don't get return phone calls or emails. Was reassured that I would get a final settlement quote within 24 hours via email. It's now been a full week and I have received no communications. Very typical.

1/31/19 - And the issues continue. Trying to close out my program by getting remaining scheduled payments made because I have more than enough in my GCS account to complete those transactions. But, nope, that can't even get done. They record the conversation, say they will escalate to their supervisor (which they say every time... a canned response) but nothing happens. I guess it's so they can continue to get the monthly legal fee. You would think that after all of these problems I would be flagged by someone to "just get this done" but again, that doesn't happen either. Every single day I try and call they say there is high call volume so I sit waiting for the better part of an hour. This isn't just a one-time situation, it's every day. Most likely others complaining because the process is painful and not customer-friendly. All I get is lip service, no action.
Spoke with a Manager, Whitney, and she reassured me that she would complete all my requests and make sure the program is closed out. Waiting to see if this happens.

needs monthly prompting and confirmation of completed tasks to settle accounts

My experience with Pioneer Law Firm is that they will under estimate the savings they can do to get you to sign. Here is my case $40562.00 in credit card debt they said they would save me $12260.00 however after their fees and TAXES YOU WILL HAVE TO PAY my total savings will be around $2000.00 not sure wait a minute I'm sure that if I know that ahead that I would have not done it for the YEARS of bad credit you will have.

So take my advice even though my advice in finance is not always good BUT PLEASE don't go with Pioneer Law Firm.

This is a review about the lawfirm and not the customer service team who is helpful 99% of the time.
I would never advise anyone to use this lawfirm. My experience has been less then rosy. So far i have been taken to court several times and had to settle one of my accounts outside of the designated agreed upon monthly payment schedule. Funny how even with paying that seperately I am still not going to be done any sooner than they originally calculated. Better yet, they called me today about a settlement offer to finish off the one I pay on my own, who no longer will let me call in and pay on my own. They now require a 3 way call with a representative from this lawfirm. They gave me 2 options, 1 I could call and make payments on my own for the next 12 months or 2 I could make that payment amount along with an additional $50 a month for 11 months and they would make the payment for me. How does that work? Then on top of that they told me I owe $10,000.00 more than I should on that one account. Icannot stress RUN! Enough. If i could do over i would try to negotiate on my own.

In response to Pioneer. All I was told by Sara is to call back on Friday. So this is NOT a resolution. All I ever get when I call is "someone will call you back in 48 to 72 hours" and no one ever calls me back. When I told Sara that, she told me to call back on Friday.
So this is NOT a resolution. This is more of the same being put off.
Sara said that Pioneer emailed attorney Tiffany Coleman. When I asked Ms. Coleman, she told me NO ONE from Pioneer contacted her. I forwarded this email to Sara. Still no call. I guess I will get put off again when I call on Friday. So even though you respond, being told "call back later" is NOT a resolution.

Been using the service for 3 years, the first two years were great, but now, I have a default from Bank of America, even though I agreed to settlement in July of 2017, and when I call, I get the run around, we are trying to reach your negotiator, only been waiting 3 weeks for them to call me back after several phone calls, and they can never seem to give me an answer.......

Wish I had read these reviews before basically opening my checkbook up to them to rape and pillage. While they were upfront about the fees they were going to charge us they did little to help us. The settlement offers were high and ultimately three of the debts we put into the program were simply charged off. They did NOTHING to help with that but let them linger to the point of being charged off with a highly adverse effect on our credit. When it came to within 4 months of the end of the 36 month period they were still paying off the two cards they did manage to get a settlement for and I had about 1000 accrued toward the settlement of another 15K debt. So my monthly payment of 800 that I had anticipating ending in March of 2018 would now be an 'unknown' extension of time until they settled this account. In the meantime, they are still taking $100 or more of my $800 for their 'fees'. Can you imagine how long they could have continued to screw us if the 3 cards totaling another 15K would have been 'settled' by their really outstanding lawyers? THIS IS A SCAM. my $40K in debt has cost me $30 and still have $15 to settle. I could have PAID OFF THE DEBTS directly to the credit card companies IN FULL... but these guys took $10,233 and put it in their pocket and did NOTHING for me but extend the time it is taking to recover my credit rating.

My customer service rep Aldin and his supervisor Jalen went above and beyond to make sure my very time sensitive high dollar issue was taken care of professionally, expeditiously, with outstanding communication. They made sure my program was completed and that all my remaining account funds were refunded in the most timely fashion possible. Top notch service!

Poor to no communication
They destroy ur credit because they don't know what they r doing. The have no lawyers on staff they hire them as needed. What a scam.

I started a program with them in the beginning 2014 with a 4 year program. I was promised it would never take longer, even told me it would probably end early. I even asked clarifying questions to the contract.
Now 5 months from finishing, They are telling me my program needs to be extended and I need to pay in more money. They told me one thing and now are doing another. They also have so many fees up front and hidden. well over 12 thousand in fees. They claim to save over 35%, but after fees I am not even saving 20%.
This is terribly frustrating to be told one thing and then they do another, I have even requested they pull the calls to show what they promised, They have not keep telling me they cant get them.
Avoid this company and their fees and lies. They are not honoring what they said

I am totally baffled at how this business can receive an A+ rating with Better Business Bureau when only negative reviews have been given. I retained Pioneer Law Firm in 2013 to settled my debts with a three year contract. Now 9 months past our initial contract, they are still dragging us along, incurring fees every month. Pioneer was very helpful for the first year and a half, but after that they seem to not care. I am the one who has had to badger Pioneer for any negotiations to happen. We have one last account to be settled, and there is more than enough money in our escrow account to have settled that account in full, and paid the creditor interest for the almost 4 years we have been in the program. This last account was allegedly negotiated in 2014, and again in May 2017, but was not been settled because seven days had passed without an 'authorization to debit' document. Who dropped the ball there? I thought were had completed the program and unbeknownst to me, we weren't. Pioneer didn't contact me. When I noticed they were still taking money out via automatic funds transfer without my authorization, I went berserk. I have been calling every day, trying to get someone to help. They have ceased taking out money, but no other help. I am so frustrated about getting the run around. They tell me I am on the schedule for a phone call the 24th. Why should I have to wait for a phone call on the 24th when I am on the phone NOW!!! Talk to me NOW!!! Nope, just smoke and mirrors. I WOULD NOT recommend this company to anyone but my worst enemy. Settle your debts yourself. (Dave Ramsey can help you with it, and you will save yourself thousands of dollars!)

It's very refreshing to work with a company that will help you atone for your financial mistakes. Every person I've talked to has been courteous, kind, and has me encouraged to continue on the program and to ask questions about things that I may not understand. Thank you Pioneer, you are a leader in financial debt consolidation.

The only thing they do well is take my money every month. They do not return phone calls, they hit my bank account twice in the same day for my April payment and caused me to bounce checks. I have been served court papers 3 times, there are several creditors they have never negotiated with in almost 3 years, I have had my wages garnished. To be fair to them, I did have surgery that went bad real quick and ended up with 3 surgeries in a six week period. I missed two payments. I called them to make good and the customer service rep said "We will just start you back up next month". I said, "Great, thank you!" I had no idea that meant I would miss payments on negotiated settlements and mean I had to start all over, pay them to re-negotiate those settlements. It just goes on and on.
They will not return my money, this is handled by the "Payments Department" and they do not take phone calls. They are always "going to have an attorney return your call"..doesn't happen. Or if it does happen and I miss the call, good luck trying to return the call as they direct you to. You won't ever get the person back. Pretty much all of the things outlined here by other consumers. I just can't take anymore dealing with them. I want to fire them but am afraid I won't get my money back this is sitting in the account they manage. I have emailed the address they give here for someone to contact me, it has been ignored, obviously, as I have not heard a word in 6 weeks. Stay away from them!

PIONEER IS NOT WORKING FOR YOU THEY ARE WORKING FOR THERE PROFITS WE WERE UNDER AGREEMENT FOR A 3 YEAR TERM AT 700@ M AND THEY HAVE ONLY PAID OR SETTLED 4 OF 10 ACCOUNTS THEY TAKE A HEFTY FEE OR THEMSELVES THEN NEGOTIATE WITH THE REST ONCE YOUR ACCOUNT HAS FUNDS BUT THEY DON'T PAY THEM UPFRONT THEY MAKE PAYMENTS SO IF FIRM IS NOT WILLING THE FIRM HAVING THERE OWN LAWYERS CAN STILL GO AFTER YOU, WE WERE SERVED -AND SHOCKED THAT IT WASN'T TAKEN CARE OF BY LAWYER IN THE STATE>>JUST TO FIND OUT THE ATTORNEY THEY DID HAVE NO LONGER WITH THEM & THEY HAVEN'T REPLACED THEM!!! WE HAVE DILIGENTLY PAID ON OUR ACCOUNT NEVER MISSED A PAYMENT YET THEY HAVE CONSISTENTLY DROPPED THE BALL WE CALLED 3 MONTHS AGO TO SHOW THAT THE ORIGINAL LENDER WAS SOLD TO ANOTHER AND SENT THE LETTER BY EMAIL. AND WE CALLED AGAIN TO MAKE SURE THEY WERE AWARE OF CHANGE 30 DAYS LATER WE HAD A KNOCK ON DOOR COURT SENDING A SUMMONS AND AFTER SCREAMING AND YELLING ABOUT IT THEY DID ABSOLUTELY NOTHING AND WE RECEIVED A NOTICE THAT WE HAD TO RESPOND IN COURT IT WAS SENT WITHIN 2 WEEKS WE ONCE AGAIN SENT TO PIONEER CALLED AND CALLED AND CALLED TO HEAR WE CANT HAVE SOMEONE IN THAT SHORT OF TIME YOU'LL NEED TO GO OR THEY COULD FILE A JUDGEMENT DUE TO LACK OF RESPONSE SO I WENT PAID 68$ AND $12 TO MAIL RETURN RTCPT TO ATTY, OVER 4TH OF JULY WEEKEND. THEN WE RECEIVE A NOTICE TO A PRE-TRIAL CONFERENCE ON AUG 1ST SENT IT TO PIONEER ASKED FOR ATTY IN THE CITY WHO WOULD REPRESENT US SORRY WE DO NOT HAVE THAT INFORMATION THE LIGATION TEAM IS WORKING ON IT WE'RE SORRY WE ARE WORKING ON IT. WE'RE SORRY WE HAVE A TEAM WORKING ON IT. I HAVE NEVER SEEN SUCH BS AND POOR CUSTOMER SERVICE IN MY LIFE. THEY HAVE LIED OVER & OVER TELLING US THEY WERE WORKING ON IT YET WE WERE SUMMONED TO COURT! THEN THEY PLAY THIS WE SORRY WE SORRY ROUTINE WITH NO RESULTS!! DO NOT USE THIS COMPANY !!! WE HAVE $3600 SITTING IN ACCOUNT AND THEY CANT NEGO A $8K BILL??? {WHICH IS ALMOST HALF} INSANE I'M SICK KNOWING THE OTHER BILLS WILL NEVER BE PAID AND WE TRUSTED THEM WITH THERE AGREEMENT- TO REPRESENT US THEY CALCULATED OUR DEBT TOLD US THE PAYMENT NEEDED AND NOW WE ONLY HAVE 5 SMALLER BILLS PAID AND THERE ARE 6 STILL HANGING AND TERM ENDS IN OCTOBER. WE WERE LIED TO AND I DON'T THINK THEY ARE EVEN TRYING OR CARE MAY HAVE TO FIND A LAWYER TO TAKE THEM ON AND STOP PAYING THEM SINCE THEY HAVE DROPPED THE BALL OVER AND OVER AGAIN

Over the last 4 years Pioneer Law Firm has been fighting for me for my debts. It has been a pleasure and the results have been fantastic. From my first phone call to my last. Ebony was the last representative I had the pleasure of speaking with. She has an outstanding personality. A real credit to your Firm.
Sincerely,
Anthony Cantone

Pioneer Law Firm management call me back and immediately went into action and resolved the issue. Satisfaction attained in 24 hours😀

Since I began the program in 2014, I have been very pleased. Every representative I have dealt with has been most helpful and pleasant to work with. I am very glad I decided to go with them and get my finances back on track. It feels so good to see your accomplishments and makes you feel good about yourself when you take charge of your finances. I am also very happy to say that I should be debt free within a year. This is all thanks to Pioneer Law Firm and their group of negotiators and customer service reps. THANK YOU SO MUCH!!!!

I've been with Pioneer since early 2013 working to settle 5 accounts: USAA, Amex, Discover, Chase, and Bank of America. Originally negotiating to join them in 2013, they told me that my payments of $525 / month would be done by nov. 2017. In the middle of the program my payments were increased to $650 / month for 15 months, they said this was necessary to complete the program on time. They had lowered it back to $525. We are in May 2017 and I still have 2 accounts that have not been settled, Amex for $6200 and Bank of America for $6,000 and I only have $1,100 in escrow. My total debt on all 5 cards at start was just under $40,000, and the total that I have paid to pioneer has been about $30,000. They estimate another $6k or so until they can negotiate the last two debts. They settled USAA at about $10k, Chase at about 3k, discover at about 2k, and they expect Amex at about $3,500 and Bank of America at about 3k. The total of that is $21,500, and yet I will have paid them around $35,000 total. I did make 3 payments of 2k additional to my regular payments. Still looking like I'll need to pay another lump sum of 3k with my current $525 / month payments in order for me to finish this program by nov. 2017 and be out of debt by then. I question was this really worth it. I could have settled these debts myself and had an additional 5k to 10k in my bank account. Definitely look into settling debts on your own before signing up with Pioneer. If I were to miss payments, pioneer charges fees on top of that, so if you want to end up owing even more than what you currently owe, just miss a few payments with pioneer and you'll definitely fall into a deeper hole. Good luck to everyone struggling from debt. I feel your burden and I hope this will steer you away from making a terrible decision. It is tough to get financials back in order when suffering a hardship, and I hope this post will help people realize that pioneer does not care about the interests of the people in debt trying to get out of debt, but that they are solely trying to profit off of the people struggling. :/

Keep YOUR money!!
I have been trying to contact them since February .I regret the day I decided to joined them. They make sure every month they get their money from my account. Can someone tell me how I can legally leave them? All the money I'm giving them, all of my accounts should be paid off.

We put 4 cards into a program in April 2014, with a 3 yr pay-off . The payments were taken via Autopayment into Escrow account. The Amount piled up into the ESCROW and Pioneer did not do any followup with Creditors in the First year. After 8 months of payment, they came back with some negotiation on one of my Card which was almost close to what i Owed. The Negotiation did not help, as the Creditors sent me 1099 by the year END and i ended up paying while filing Taxes for the year. CHASE, CITI, AMEX do not negotiate with Pioneer as they have negotiation issues with the Firm. When Finally i cancelled my A/c from the program, i had to go through 4-5 calls to give some sort of recording for why i am cancelling. Still waiting to get my balance from ESCROW. Just Run away, not worth taking their services. I made a huge mistake, i should have listed to the banks and gone through their own settlments, as all these credit card companies settle for almost 60% of the money u owe, Call them directly if you ever have issues paying your creditors.