I've just recently rang their customer service department where I got the most warm service from an advisor called lauri. She was very gentle and spoke softly but clearly in order to explain all... Toon meer
Bedrijf heeft geantwoord
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My call initially related to a cancellation of a renewal quote for my wife's car as it was in our opinion far too expensive in relation to last year's. Initially the quote had increased by by over £30... Toon meer
Bedrijf heeft geantwoord
My contact today was an administrative matter. The call was dealt with promptly, professionally and with great courteous and understanding. Furthermore todays team member provided important add... Toon meer
Bedrijf heeft geantwoord
I honestly didn't know who to talk to, mostly because I was completely overwhelmed and didn’t know where to turn. But then I was helped by a truly fantastic lady called Lauri, and everything chang... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Financial services exclusively for serving or retired Police Officers, Staff and your families
Contactgegevens
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, Verenigd Koninkrijk
- www.policemutual.co.uk
4,7
Uitstekend
521 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I had left my renewal to the last…
I had left my renewal to the last minute but Sue Stott was friendly and helpful and managed to negotiate a price reduction for me as it had shot up, not least because I have a new car.
Lesson learnt, compare prices earlier to avoid panic, really wanted to stay with police mutual as nightmare about 4 years when I went to another insurance, well known name but didn't realise online only. NO customer service at all unlike Police mutual, Sue offered excellent customer service.
23 april 2026
Review zonder uitnodiging
Antwoord van Police Mutual
Thank you for your great feedback. We’re pleased Sue was able to help review your policy and secure a more competitive premium.
I spoke with Susan Stott today and she…
I spoke with Susan Stott today and she was professional, helpful and efficient. She helped me update my car insurance policy and I'm very happy with the experience. Please pass my thanks on to her.
17 april 2026
Review zonder uitnodiging
Antwoord van Police Mutual
Thank you for taking the time to share your positive feedback. We’re pleased to hear that Susan provided such a professional, helpful, and efficient service while assisting you with your car insurance policy.
Very helpful which was of great…
Very helpful which was of great assistance in making right choice for me.
7 april 2026
Antwoord van Police Mutual
Thank you so much for your kind review.
We're pleased to hear the service you received was helpful and supported you in making the right choice.
it was brilliant
31 maart 2026
Antwoord van Police Mutual
Thank you for taking the time to leave a review.
Dear Customer services ,
Dear Customer services ,
I wish to thank Tanya from your team who responded and resolved an issue I had with my insurance renewal. The way in which she applied her problem solving skills , which utilised her vast knowledge of the product was outstanding.
Her telephone manner was excellent and I am so grateful for her help.
I have been with you in excess of 20 years now and I’m so glad I have kept my business with you .
Please send our sincere thanks to her and if I could give her more than 5 stars I would. You have certainly gone above and beyond
Kind regards
Craig
Sent from my iPhone
9 april 2026
Review zonder uitnodiging
Antwoord van Police Mutual
Thank you Craig for your lovely feedback.
We're delighted that Tanya was able to sort your renewal so efficiently, and we'll make sure your thanks are passed on to her. Your loyalty over the past 20+ years means a great deal to us.
Kind Regards
Police Mutual
Antwoord van Police Mutual
Thank you for your feedback — we’re glad you’re happy with the price and payment options.
Antwoord van Police Mutual
Thank you for your comments. We’re pleased to hear you were happy with the service.
Changing number plate to a private plate
Rebecca was very helpful and made changing my number plate to a private plate very easy.
1 april 2026
Review zonder uitnodiging
Antwoord van Police Mutual
Thank you so much for your review.
We're pleased to hear that Rebecca was helpful when making the recent changes to your policy. We'll be sure to pass on your kind words.
I laboured under the impression that…
I laboured under the impression that Police Mutual operated for the benefit of it's members rather than shareholders? Having been sold to Royal London in 2020, and then further sold the general insurance and heathcare portion to Bspoke Group in March 2024.
Bspoke increased turnover to £13.35M, an increase of £8.18M to 30 March 2024, and had Cash in Bank of £7.26M an increase of £4.13M in the same period.
Don't believe the PMAS you once knew are the same beast, its quite a different company with hungry shareholders to satisfy (though not publicly listed). The Company has recently been acquired again by Aon, the second largest insurance company in the world! So a far cry from the PMAS who looks after it's members and not shareholders.........
30 maart 2026
Review zonder uitnodiging
Antwoord van Police Mutual
Thank for your great review.
We're pleased to hear the service you received was fast and friendly.
Great service
Have long been associated with Police Mutual for both home and vehicle insurance. Needed to change my vehicle details today and spoke to Keith. An anticipated increase in premium was arranged until renewal date and the remainder of the change over completed. Immediate emails in order that items like the certificate would be available immediately. Great work by Keith who was pleasant, efficient with a great customer focussed approach. Be back for renewal later this year
24 maart 2026
Review zonder uitnodiging
Antwoord van Police Mutual
Thank you so much for sharing your feedback. We’re really pleased to hear that Keith was able to make updating your vehicle details quick and easy, and that you received everything you needed straight away. We look forward to supporting you again at renewal later this year
Elaine was an absolute delight!
Elaine was an absolute pleasure to deal with. She arranged a good deal and was such a lovely person to talk to. She is a total asset to PMAS, thanks Elaine
20 maart 2026
Review zonder uitnodiging
Antwoord van Police Mutual
Thank you so much for your lovely review.
We're thrilled to hear that Elaine was such a pleasure to deal with and that she was able to arrange a good deal for you.
Elaine really is an asset to our team and we'll be sure to share your kind words with her.
Elaine was a truly positive…
Elaine was a truly positive representative of the company. Helpful, informative and more importantly an excellent commentator.
A refreshing experience.
17 maart 2026
Review zonder uitnodiging
Antwoord van Police Mutual
Thank you for your lovely feedback. We're so pleased to hear you had such a positive and refreshing experience with Elaine.
We really appreciate you sharing this and will make sure your review is shared with Elaine.
The police Mutual website was easy to…
The police Mutual website was easy to use. The quote I got for car insurance was very good. I had no hesitation in accepting the quote. I would recommend Police Mutual services.
12 maart 2026
Antwoord van Police Mutual
Thank you for your feedback. We’re pleased to hear you found the Police Mutual website easy to use and that you received a competitive car insurance quote.
Needed to ring and sort out my Dad's…
Needed to ring and sort out my Dad's breakdown cover. Susan Stott was so helpful. We sorted everything out and it was so easy. This is the second time I've dealt with the company this year and each time the customer service has been brilliant. Didn't wait long either to have my call answered. Will use again.
13 maart 2026
Review zonder uitnodiging
Antwoord van Police Mutual
Thank you for your feedback. We’re glad to hear we were so helpful in sorting out your dad’s breakdown cover. We appreciate your comments and look forward to assisting you again.
Hone insurance
I contacted PMAS today with regards to home insurance I spoke to a call handler by the mane of Rebecca who was very helpful and was able to resolve my query.
Excellent customer service received 👍
13 maart 2026
Review zonder uitnodiging
Antwoord van Police Mutual
Thank you for your feedback. We’re pleased to hear that Rebecca was able to assist you and resolve your query. We appreciate you taking the time to share your experience.
What a fantastic experience
What a fantastic experience, professional and really put the customer at the centre of their enquiry. I spent time with Sue she sorted through all my quotes then found me an amazing deal. They do really try to help which is such a breadth of fresh air when trying to sort car insurance. I was trying to put my 19 year old son on my insurance as he had just passed his test. All other companies were giving me outrageously high quotes but Sue managed to really surprise me with this amazing overall quote. So thanks team Police Mutual for all your help. Xx
10 maart 2026
Antwoord van Police Mutual
Thank you for taking the time to share your feedback. We’re pleased to hear that you had such a positive experience and that Sue was able to support you through what can often be a stressful process.
It’s great to know you felt supported and we understand how challenging it can be to find the right insurance.
Easy to purchase the correct cover and…
Easy to purchase the correct cover and good value. Good personal advisors if you prefer to telephone.
10 maart 2026
Antwoord van Police Mutual
Thank you for your feedback. We're glad the cover was easy to purchase and good value, and that our advisors were helpful.
Simple to use website
Simple to use website
Awaiting paper copy of insurance by post but realise post is slow at moment
8 maart 2026
Antwoord van Police Mutual
Thank you for your feedback. We appreciate you taking the time to share your experience
Antwoord van Police Mutual
Thank you for your feedback. We’re pleased to hear you found our staff efficient and helpful. We appreciate you taking the time to share your experience.
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