Premier Sports Reviews 

Prompt response and a no nonsense approach to my query - much appreciated

Called customer service to rectify a problem with my subscription, my error. My call was answered on the 1st ring and spoke to Jamie who sorted the problem in less than 3 mins. Great service.

Scofield I had moved home and need to change my details,it was sorted instantly.Thanks agin great customer service 😀

I had occasion to contact PS about my monthly subscription and apart from a slight delay in replying to my original email the matter was resolved within a few hours of Steve contacting me. Overall service - very good.

JS.

The "FITBA26" promotional offer enticed me to sign up to Premier Sports on a 12 month contract, but upon applying the code and paying, I was charged the full £130 rather than £99. My initial search to contact customer service was fruitless as a "404 page not found" appeared. When I did get in contact with an agent called Curtis, they informed me that their system found no promo code had been used and no issues with using the promo code existed on their end. I can't argue against Premier Sports saying nothing went wrong on their end, however the promotional period is still active so I thought they would be able to help me receive the discount. A second agent named Scofield followed up with an email, reiterating their unwillingness to offer the promotional price to me, but saying as a "goodwill gesture" they can give me it for £99 next year. Before I even raised my issues with customer support, I realised it was possible to apply the discount for next year via my Premier Sports account, so offering this as a "goodwill gesture" is completely disingenuous. All in all, this is no way to treat a customer, and they will lose a customer who is very interested in watching Scottish Football because of it.

I had lost my debit card and had to cancel it to get a replacement. During that time Premier Sports tried to take my monthly payment which they were unable to do.
I had a helpful message letting me know, so this morning I phoned Steve who was incredibly helpful, he made sure I was reconnected and took my new payment details without any problem. He kindly gave me a discount for two months. Thanks to his help and kindness it could not have gone any better. Thank you Steve.

Staff were most helpful and speedy in resolving my issue with activating a discount code in order to get my annual subscription renewed at a reduced rate. Very impressed!

I wanna cancell my subscription but its charging me monthly fir 362 days

I signed up to Premier Sports last night by mistake and contacted them immediately to cancel. Their own Terms & Conditions clearly state a 14‑day cooling‑off period, yet they told me I was “bound to a 12‑month contract” even though I exercised my statutory right to withdraw within hours of signing up.

The Help Centre provides no clear way to contact customer service, no email, no phone number — just vague links that go nowhere. I’ve never experienced a service that makes cancellation this difficult or ignores its own terms. Very disappointed and would not recommend.

Quick & full reply to my query, special thanks to Curtis

A very helpful CSR who made the whole experience go very quickly and smoothly.

Bit of an issue being able to watch on Sky. But got through to CS, where Curtis took control and sorted it out super quickly. Well done and thanks to Curtis.
Looking forward to watching Glasgow Warriors tear up the URC!!

Very helpful in changing details and adding multi room.

Signing up I made an error in my registration. Steve from customer support sorted out my error swiftly and professionally.

Scam artists, can’t cast it to the tv … £17.99 a month for nothing good, wanted to watch one friendly game, should be a 1 day pass for £3/£5 or something, wouldn’t recommend

I dealt with a very helpful man called Steve who resolved my problem within 30 mins of requesting assistance.
He changed my subscription and saved me around £45 a year.

Jamie was very helpful and efficient.

I had a number of difficulties to overcome, particularly at payment time l. However, Ann , at Customer Service was superb and stuck with the job with unfailing perseverance and diligence to conclude the deal.
Well done, Ann. Top notch👏👏

I discussed the possibility of getting a discount on my premium and Ann, after checking a couple of times presumably with her Manager was able to offer me a discount which I accepted for three months

Ann the very friendly and helpful person sorted my issue out for me even though I did not have my details to hand