Principle Estate Management Reviews 

We have been working on a re-roofing scheme on behalf of Principle Estates - They have been exceptionally easy to deal with and payment was made on time every time which is fantastic. Tanya in the purchasing team was one of the most helpful people we have ever dealt with when it came to addressing a few items related to invoicing and being onboarded as a supplier.

From the first contact with Ross he was polite, friendly, and informative then we met him for the first time at the viewing and he couldn’t have been more helpful. When we phoned him with questions he always responded and advised us all the way. At the property today he still couldn’t do enough for us. He made the handing over of the keys a pleasure Thank You Ross. Mick & Gail

Ross welcomed us warmly and gave us a detailed tour of the house, explaining everything clearly. He helped with communication with the owner and kept us updated with all the details regarding the moving date.

I've rented my flat with Principle Estate Management for years and it has been an amazing experience. Rachel Morton was my letting agent throughout my tenancy. She has been very responsive, helpful, understanding and professional the whole time. Rachel is the main reason for this 5/5 review. Highly recommend!

As a tenant at Southside, I find Steve, the manager, always helpful, polite, and respectful towards me and my family.

Stacey was very quick to respond to my query, and extremely flexible and understanding in reaching an agreement that is reasonable for all parties. Sometimes management firms can be quite rigid and leave you feeling a bit like a number rather an a person - Stacey ensured this is not the case with Principle in my experience.

The worst people I've ever had to deal with.

I've lived in my flat for 4 years, and I've spent most of that time chasing them to do the most basic parts of their job. We've gone months without the communal areas being cleaned, weeds left overgrown, walls left damaged, yet our service charges keep going up every year with nothing to show for it. They even claim they carry out monthly maintenance while the place was clearly being neglected.

The biggest issue has been the £65,000 they demanded for "fire safety works." They couldn't explain how they came up with the figure as they had no quotes and even admitted in a meeting it was based on a bigger building nearby. They started demanding payment before providing proper quotes or a breakdown of the work, while threatening leaseholders with solicitors if we didn't pay.

The whole experience has been incredibly stressful. Poor communication, no accountability, and constant excuses. I would avoid buying anywhere managed by Principle if you can.

Steve and the team was brilliant when showing tenants round the Southside complex and answered all the questions I needed answer for

Great experience with the company.
Stephen Till was very helpful and couldn’t do enough to help.

As a visitor to Southside I recently had to speak to the concierge team, Steve was very helpful and dealt with my concerns efficiently and promptly.

Steve from Southside was extremely tentative to our needs whilst on-site

Absolutely amazing throughout,, Steve was very tentative to all our needs whilst we were on site

Steve was extremely attentive to our needs he was so kind and professional and extremely helpful.

Highly recommend.
Steve at Southside was extremely tentative to our needs while on site

Steve at Southside was extremely tentative to our needs while on site

Steve at Southside was extremely tentative to our needs while on site

As a tenant of southside, Steve the concierge manager is always very helpful and polite any issues I’ve had he has dealt with effectively and efficiently.

Avoid this company if you can. They manage the property are the worst property management company I’ve ever had to deal with. Despite myself and the other residents paying a considerable amount for them to manage the estate the do the opposite. Nothing gets done nothing gets repaired. Initially communications with them is good when report issues/faults but when it comes to resolving the issue or fault ie them actually using the money we pay them that’s when they go quiet! They say they are going to do something and then never do it, string you along with sporadic responses to queries or just pass the book and blame others. They take no responsibility or accountability for their failings. And if that doesn’t work they just simply ignore you and don’t reply to your emails! Don’t bother ringing them, as the person you speak to doesn’t have a clue what’s going on and just asks you to put it in a email which never gets a reply.

Absolutely disgusting Abysmal customer service they just take your service charge do the minimum and run with your money.

I purchased a leasehold property managed by this company back in December 2025. I have been waiting for them since then to create an account for me to register for paying service charges, report maintenance, etc. I've sent emails and webforms ad nauseum and received no help.

Ross helped greatly in getting the tenancy agreement,visiting regularly and keeping in touch by phone email etc.He is currently sorting out keys, shower hand rail with Jack Anderson.