Principle Estate Management Reviews 

I purchased a leasehold property managed by this company back in December 2025. I have been waiting for them since then to create an account for me to register for paying service charges, report maintenance, etc. I've sent emails and webforms ad nauseum and received no help.

Ross helped greatly in getting the tenancy agreement,visiting regularly and keeping in touch by phone email etc.He is currently sorting out keys, shower hand rail with Jack Anderson.

Shoutout to Rachel Morton! Great property manager, always eager to help and to go extra mile for the tenants.
Efficient and a great problem solver.

I have lived in this building for 8 months, and unfortunately my experience with the building management has been extremely disappointing.

The biggest issue is the bins and rubbish outside the property. The bins are constantly overflowing and are often left outside instead of being kept securely in the bin shed, which is available but seemingly never used properly. Homeless people regularly dig through the rubbish, leaving waste scattered all over the front entrance area. It creates an awful first impression and is embarrassing whenever we have guests over, as they have to walk through the mess right in front of the main door.

Now that the weather is warmer, the smell from the rubbish is unbearable. I live on the ground floor and cannot even open my windows because the smell fills my flat. The rubbish has also attracted rats, and we can hear them running around in the bushes outside. We are genuinely worried that they could make their way into our home.

Security is another major concern. The entrance doors are extremely weak and are frequently broken. Homeless people regularly gain access to the building, where they have been seen taking drugs in the corridors and behaving aggressively towards residents. There have been multiple confrontations, and walking through the building often feels unsafe. The doors are repaired and then broken again shortly afterwards, yet no long-term solution seems to be put in place.

There is also very little security within the building. Some residents have had parcels stolen, and there are no working cameras covering the main areas. This only adds to the feeling that residents’ safety and security are not being taken seriously.

In addition, the communal areas inside the building are not cleaned properly, despite there supposedly being cleaners. The middle internal door is also broken and has been for some time.

The only positive thing I can say is that the flats themselves are nice on the inside. However, the exterior of the building, the lack of cleanliness, poor security, and the failure to address ongoing issues make living here far less enjoyable than it should be. Management urgently needs to take responsibility and make meaningful improvements for the safety and wellbeing of residents.

I have just visited my sons flat in a property managed by yourselves and I cannot believe how appalling the standards of the outside of the property are and how badly they are being maintained by yourselves. You should be ashamed if your standards of care and service. I have taken videos and photos of you would like to see them.

Courtney was a big help, she really helped me on the phones a lot

Bristol street accommodation is a great place to live, it’s a really central location and everyone who works there are really friendly and happy to help

Thank you Stacy for your swift response to my query and satisfactory resolve. 10 out of 10 service well done.

Principle manage the flat I own and live in. A few years ago, they raised an urgent invoice to all owners, and explained the external of the property needed urgent works, in particular the wooden sash windows which were at risk of rotting to the point of no repair.

We paid, and 3+ years later, the works are still not complete. We have followed up multiple times, but they are not interested. We paid for the works, but they were unable to ensure the contractors finished them.

We are in the process of removing them as our management agency, as the freeholder has agreed they are negligent of their duties.

I reported an issue with the communal door at around 8.00pm on Sunday evening as most residents keys were not working by 10.00am on Monday morning the locks had been changed and new keys issued. Great work by Kelsie and the team and the locksmith who attended - he left the new keys with me to pass to residents that were our

The building is quite nice. All of staffs are very kind and helpful. They fixed all the problems very quick. Appreciate that! The location is also great, very convenient. It's only 10-min walk from city centre.

My stay at Apartment 5 , Saco house B16 8LU was worthwhile. The management were swift in responding to my concerns and questions. Rachel.M. was always there to listen to my concerns and that I am grateful for.

Thank you Jaime for your service and professionalism. Your level of hospitality was 5⭐️

Thank you ☺️

Principles management is the worse management that I ever seen, it's bad and the associate director seems to hate her job!
I rented a property In Knightsbridge - (Lincoln House) and I was also a potential buyer for the flat that I rented, I was facing some issues regarding the management etc and I still facing it .... and I had to contact her few times - and in all of those occasions that I had to deal with her it was a very unpleasant and dreadful experience.
I would never ever buy an apartment that principles are managing!
I feel extremely sorry for those who have to deal principles Management!
There are so many bad reviews about them that shocked me! I truly thought that I was living in a premium building with a good management but it was a disaster!! Before to rent or buy anything ask who's managing if it is principles run and fast!!
Avoid them at all costs!
Principles replied to my previous review saying that residents had to block my number! I don’t have any residents telephone number! I never had a chat with them!
Principles management before to reply to any review make sure you know the facts right as defamation and false accusations can lead to legal action!
Also they mentioned in their previous response to my review that I moved out of Lincoln house the block that their are managing - and I Didn’t I still a resident and I deserve respect! Is that how you treat the residents?!?! Joke right?! What a disgraceful company!!
what to expect from a bad management but attitude for sure!!
People who are reading this- don’t believe in anything they say!

And btw Principles why you are so obsessed in removing my review? It’s my right to express my opinion!
Improve your services which is bad and you probably won’t get bad feedback - simple as that!!

Quickly responds to any issues raised.
Great service provided by Shanti Bains + team.

I am one of the directors of Cavendish court ,apartment block.This is managed by Principle Estatemanagement.They were managing this property for many years ,but overtime the service became unsatisfactory mainly because of rapid change of the managers and their inefficiency. We were looking for another firm to manage our property and had our first meeting with a firm when Ms Jessica Deller came on board. She worked very hard to understand our problems, worked tirelessley to get many things in order. She is a good communicator, good in interaction with us and the other residents and she has a lot of patience and skills to deal with difficult people. She is kind and considerate to people. She has been proactive to resolve many issues. I would like to thank you her on behalf of us directors of this property.

Quick response from Jessica to to my e mails and helped me to understand things that I didn't understand a good member of staff to have working for you if I could give her a 10 out of 10 I would do with no problems

Aliyah dealt with my query in a clear patient manner.

Most helpful!
Thanks to Rebecca with getting the problem resolved!

All in all a great service