Quality Part X LTD Reviews 

Never got my holding deposit back. Just promises. Thieves

Bad customer service

I had a great experience with Quality Part X LTD. The team was friendly, professional, and genuinely eager to help. They made the process smooth and stress-free, and I felt well taken care of throughout. Highly recommended for anyone looking for excellent customer service!

Wasi
Wery frendly and helpful

The service was exceptional and the car, exactly as I expected. I didn't really expect to leave with the car but I did.

Quality part x staff were very friendly and accommodating in helping me find a suitable vehicle and getting my finance. I would fully recommend Quality part x and the staff if you are looking for a new vehicle. Thank you guys : )

I bought a Hyundai Tucson from QPX in September 2025 after paying £100 deposit for a hold on the vehicle. From the beginning, the sales person was impatient and reluctant to let me take the car on a test drive, insisting that the car was "AA approved" I insisted I wanted to test drive and it was only for approx 2 minutes outside, at his request. I felt rushed and when I wanted to look at other cars to be sure in my choice, he said that this car had been secured for me and he would need to take it back and start the process again. After much reassurance made from this salesperson that this car was a good purchase and has passed a recent service and was "AA approved", I bought it and drove it home the same day. I was with my daughter and grandson and had to drive a hour and a half home to London. On the way, I noticed that the 2nd gear kept popping out of the gear shift and I had to keep moving it back. I was immediately alarmed but wondered if this was because I was not use to the car or if it was me not putting it into gear properly. I got home by having to hold the gear in place when it kept popping out. The next day I took it for a drive and the same thing kept happening except this time it was also popping out of 3rd gear and making a crunching sound. I contacted QPX and my calls went unanswered when put through to aftersales. Eventually I spoke to Omar from Aftersales who told me that he could get the car checked by their team and that it would need to be collected. I wanted to know why this was happening especially given the main reason I decided to purchase a car from them was the security of it being "AA approved" I was back and forth with Klaudia from aftersales, trying to get someone to collect this car for a duration of a week and eventually it was collected. I was told 2 days later that the gearbox needed to be replaced. I couldn't believe it! I bought this car outright and was told it had passed all checks and had been serviced and now to be told that there was such a major fault. I immediately informed Klaudia that I was returning the car and wanted a full refund. I was offered the opportunity to purchase another car from their dealership, which I declined. I had asked for a copy of the service certificate several times, including on the day but never recieved it.
I eventually received my refund after sending back the keys and green slip and had to cancel my insurance and parking permit. I have been waiting for a refund from DVLA for the road tax I paid for on the day of purchasing this car and was told by QPX that they notified DVLA that the car was returned to trade and I would recieve a cheque from them. After weeks of waiting and asking Klaudia for the date she notified them, she did not share this with me and has now stopped communicating. I managed to email DVLA yesterday and they told me that I had not been added to their list by QPX and so I would have to complete a form with my details and vehicle information. I hadnt recieved the log book from DVLA as QPX had not sent it off in that time I bought it and so they just kept the log book. DVLA had no clue I had in fact bought this car. Even though I taxed it in my name, this is not connecting with the information they have as the owner of the car.
This has been a complete shambles from start to finish and I would seriously advise you against purchasing a car from this dealership as the "AA approved" status mean absolutely nothing! It's a false claim and they have cars sitting there faulty and sales just want to ship them out fast. You just cannot trust what you will be told and its a gamble I would never recommend you take.

Great experience at Quality Part X Stevenage branch, buying and part exchanging. Very friendly staff. Would highly recommend.

I bought my son his first car from this dealer thinking the AA approved logo would offer some reassurance. One week after buying the car I noticed the front discs were very thin and rusty so took the car to Halfords to replace them. Halfords told me the front discs and pads were the worst they had ever seen. So much for AA approval.

The members of staff are friendly and our experience have been smoothly managed by competent sales person with their good knowledge with the vehicle and made our mind at ease knowing that the vehicle has been looked after well and within AA standards. We were given NHS discount which made it more worthwhile.

Really friendly and helpful. Great experience and the car is perfect, just what I wanted. Thanks :)

I just purchased Mercedes E-Class. Once you gave paid they would never respond back for anything ,all they pass to someone else lie to you.
For me, the lie was to do with me missing an ev cable which supposedly came with vehicle. It was missing and they never bothered afterwards to sort this out despite my many calls and emails. Be careful because this customer service is absolutely appalling.

Would highly recommend!

This dealership has the friendliest staff and the nicest cars! My sales associate was Anis, and he was so professional and kind. This was the best experience.. honestly I cannot recommend this dealership more. Top cars, top staff!!

****WARNING!!!****
DO NOT BUY FROM THIS COMPANY!!
I purchased a Renault Kadjar - MA20HSG, in September this year, I was told it had service history and two keys. In actual fact in only had one service document (completed by the dealership) no service book and one of the two keys they gave me turned out to be a fake and was just the casing of a key!!!

I had my mechanic check the car over in the first few days after purchase and he confirmed there were 35 electrical faults and the entire drivers side of vehicle had been involved an accident (which wasnt declared to the insurance company!)
The dealership would have known about all of this when they sold me the car, and even though they knew this car would be used for a family with young children they did not care and did not disclose that the car had been involved in an accident!
I returned the car within 14 days and spent the next two months having to fight for the agreement to be cancelled. They even refused to refund £2k which i had paid upfront for the warranty!! It was only when I threatened the company with Court proceedings that they finally refunded my money.

I would avoid this company at all costs!! They cannot be trusted!

I am writing this two months after purchasing a car from Quality Part X Stevenage (not straight after buying which they are quite forceful in getting you to do…), and I would recommend going elsewhere. When I first purchased the car, I was not told there was only one key until I had handed the money over and was about to drive away. This should have been mentioned and recognised in the price as it costs north of £500 to have a second key made. However, my main issues have been with the after sales team. I noticed there were a few flaws with some trimmings on the car as well as some dents on the roof, so was told to contact the after sales team to book to bring the car back in to fix these, but the after sales team seem to not like to answer there phone, so it took a while to get this booked in (eventually done over WhatsApp, still never been able to speak to someone on the phone). I took the day off work to take it in to get these sorted, but I was then told the dents would have to be done on another day as the ‘dent guy’ is only in on Monday. I was told when booking this that this would be able to be done in a day. So after taking another day off work and a three hour round trip, I took my car back in only to be told they would need to keep it in for up to a week, which seeing as it driven myself in the car and live an hour and half away (which I explained prior), was not possible. The communication was shocking, and due to the car not being properly prepared before selling I had now lost out on two days work and petrol costs. I decided to take my car elsewhere to get the dents repaired, only to be told it is such a huge job that was likely to cost around £3,000 due to needing a new roof. I contacted the after sales team following this and have (not so) shockingly been ignored.

All they care about is getting the cars out as quickly as possible, and care very little about their customers.

Quality Part X in Dunstable were fantastic when I took my son to purchase a car. This was a big purchase for him as a young adult. Fantastic service and knowledgeable staff made for a great experience. Would highly recommend. Thank you Quality Part X Dunstable!

1-Star Review: Almost 2 Years of Stress, Danger & Negligence – Please Avoid Quality Part X Stevenage

I am writing this review to warn others about my incredibly distressing experience with Quality Part X (Stevenage). What should have been a straightforward car purchase turned into nearly two years of stress, financial loss, safety concerns, and consistently poor customer service.

I purchased a vehicle from them in February 2023, and within just one month serious problems began. The oil light repeatedly appeared, mechanical faults kept resurfacing, and the car eventually broke down completely in May 2023 while I was travelling with my three young children. We were left stranded for hours. As a single mother, this was frightening and extremely difficult to manage—especially as the dealership offered no courtesy car or assistance.

Despite numerous “repairs,” the problems never went away. An independent MOT even flagged an active oil leak. Throughout the next year, the car was in and out of garages, disrupting my work, childcare arrangements, and finances.

In December 2024, Quality Part X collected the vehicle and replaced the entire engine. This alone shows the car was never fit for purpose from the beginning.

Even after the engine replacement, the issues continued. The final breaking point came when the car suffered a major failure in Bournemouth, again with my three children in the car. We endured a 10-hour tow back to Stevenage, and I returned the vehicle to the dealership because I could no longer risk my family’s safety.

To make matters worse, Quality Part X had previously returned the car to me without a valid MOT, which resulted in me being stopped by the police — a completely unacceptable and dangerous oversight.

I have spent almost two years trying to be heard, dealing with ongoing oil leaks and mechanical faults, and suffering immense stress. The customer service has been consistently poor — dismissive, slow, and lacking accountability.

Even my sister experienced issues with this dealership. She bought a car from the same branch, and it broke down on the very day she collected it. She returned it within her 30-day rights, but despite her short involvement with them, she too was met with incredibly poor service.

Most recently, when my car was towed back to Quality Part X in July 2005, the After-Sales Manager, Omar, told me an independent investigation would be carried out to determine the cause of the major fault. I should receive the findings of the report within 7 days but four months later, I am still waiting for the findings, which only reflects the ongoing lack of professionalism and care.

All I have ever asked for is a safe, reliable vehicle for my family. Instead, I have been left emotionally exhausted, financially drained, and constantly worried about our safety. My case is now being escalated further because I cannot continue to be ignored.

I strongly advise anyone considering buying from Quality Part X (Stevenage) to proceed with extreme caution. My experience has been nothing short of a nightmare — and nearly two years later, I am still dealing with the consequences.