Clothing looked good when purchased but the quality was not great. After a year or so the jogging bottoms fell apart and the T shirts and sweat tops lost their logos. Contacted customer services who w... Toon meer
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Lees wat reviewers zeggen
Item I purchased was wonderful shame they use Royal Mail for delivery initially told they had the item and would be delivered Monday then told it would be Tuesday then told Wednesday between 12.30 and... Toon meer
Visited their Gloucester store, excellent helpful staff, plenty of sizes in stock. Great reductions on a their summer lines, the member of staff even showed me items that were reduced further because... Toon meer
Bedrijf heeft geantwoord
After loving the design of the Quba x10 jackets, I went to Quba Sails in Wimborne Dorset with a friend. The girl in the shop was absolutely lovely and we had an amazing shopping experience, buying q... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We have more than a quarter of a century of producing Practical British heritage nautical clothing for men and women. Coastal inspired clothing made with the finest materials, highest quality designs and durability as standard. ________________________________________________ Originating from Devon in 1996. Quba & Co are makers of the prestigiously named X10 jacket made from reclaimed canvas sailcloth. These are practical stylish and fit for purpose waterproof coats and jackets with incredible designs, warm, insulated and look amazing. ________________________________________________ Quba & Co has expanded to produce a wide range of nautically-inspired, men’s and women’s clothing and accessories for everyday life, stocked not only on our website, but in over 23 store locations across some of the UK’s most popular coastal towns. ________________________________________________ Some key products include Warm Hoodies, Gilets for men and women. Practical coats, jackets and stylish polo shirts for many occasions. We have warm hats, gloves and scarves, ideal for wearing or gifting. Our homeware (or boat ware) accessories are simply wonderful creations that look good in any room by adding a touch of class and sophistication to this wonderful brand. ________________________________________________ Staying warm in winter with our quality merino and lambs wool rich knitwear and cool in summer with x-series t-shirts, means we have customers covered no matter the weather or season. All our items are made with both functionality, practicality and style in mind, to ensure the best fit and use for the customer. Quba & Co are a brand like no other.
Contactgegevens
Broadstone Road, SK5 7DL, Manchester, Verenigd Koninkrijk
- 01618149507
- customerservice@quba.com
- www.quba.com
4,0
Goed
224 reviews
Heeft 35% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Good quality clothing
Good quality clothing; easy to use website and quick ordering, dispatch and delivery.
25 mei 2025
Antwoord van Quba & Co
Glad you love the service and the brand thanks
Bought something on a sale whilst…
Bought something on a sale whilst visiting family - I live in London, and when arrived home, saw that it was damaged. Because it was a sale item, I wasn’t able to return it. Ho hum… lessons learned, etc. But what really p*sues me off, you can unsubscribe, you can’t change preferences -mi never did subscribe but guess the shop added my email that I HAD to give.
16 maart 2025
Review zonder uitnodiging
Antwoord van Quba & Co
Not sure which store told you this, but if the item is faulty and within 6 months of purchase, you can return it to any Quba store with your receipt for exchange or refund, regardless of it being in the sale. Also the store sign-ups are optional to get 10% off full-price purchases you do not have to sign up within the store if you don't want to do this.
Items don’t fit
Items don’t fit. They are no-where near the correct sizes. To return them, you have to pay all return costs!
Initial large posting fee and then you have to pay to return the item. Great!
Then you are advised there is no Exchange available so you have to order again and…yes, you have to pay up for the full amount of postage again.
This company - based on that well known old Port of Stockport! - seems to be happy to rip people off.
Just not worth the risk. The bill for their over-priced clothes just keeps going up and up… recommend shop elsewhere!
15 mei 2025
Review zonder uitnodiging
Antwoord van Quba & Co
Apologies for the poor experience, however all purchase and returns policies are stated on the website
Superb after sale service!
I ordered a too large jacket for my wife, but when I called Quba and explained, I was sympathetically listened to, and helped to secure a replacement jacket of the correct size at no extra cost. Well done Quba and Neil.
25 april 2025
Antwoord van Quba & Co
Thanks for that glad you love the brand and the service.
Faulty zip - Amazing customer service
I brought a coat from Quba Sails which developed a faulty zip. I had mislaid the receipt and had purchase the item by cash a couple of months previously.
I contact customer services who were extremely helpful. We narrowed date down and they located the receipt. I returned the coat back with a prepaid label for inspection. A brand new coat was returned to me with no quibbles in super fast time.
I can only praise the service provided by company in paricular Neil in resolving the issue quickly, efficiently without any problem for me. Thank you !
7 mei 2025
Review zonder uitnodiging
Antwoord van Quba & Co
So glad we could be of help and that you love the brand thank you
Very good quality jacket
Very good quality jacket, well packaged, great price, and delivered on time. What more could you ask for?!
26 april 2025
Antwoord van Quba & Co
Great thanks for that glad you love our brand
Poor service
Ordered t shirt and was informed on its way. Then received email stating out of stock!! So no purchase made!!!!
26 april 2025
Antwoord van Quba & Co
Sorry for the poor experience, the emails are automated so sometimes they do get issued in error but we do try to pull them off the system to avoid confusion.
Dartmouth shop staff always extremely…
Dartmouth shop staff always extremely helpful. Was able to try jacket on for size in shop and order on line to obtain weekend discount offer. Item received very quickly and just as I wanted. Shame same weekend discount wasn't on offer in shop as would hate to lose the shop.
26 april 2025
Antwoord van Quba & Co
Thanks for the feedback, the stores do get offers that don't appear on the web so that they can get extra sales too
Antwoord van Quba & Co
Thanks Glad you love the brand
Fantastic staff
Have been to two Quba shops now (Dartmouth & Fowey) and I have to say, what great sales people they have. Very polite, very honest and incredibly tentative.
Both Ellie in Fowey and the fella (didn’t get his name but he was from Nashville) in Dartmouth are an asset to your company.
23 april 2025
Review zonder uitnodiging
Antwoord van Quba & Co
Thanks so glad you love the brand and have had great service from our stores will pass this along to the stores
Great product
Great product. Speedy delivery and smooth returns. Great online shopping exprience.
27 maart 2025
Antwoord van Quba & Co
Thanks glad you are a fan of the brand
Excellent service and quality .
Item was received well within the time notified and was the usual excellent quality .
26 maart 2025
Antwoord van Quba & Co
Thanks glad you love the brand
Great clothing and customer service.
Great clothing and customer service.
No delays on my packages considering am in a remote location
27 maart 2025
Antwoord van Quba & Co
Thanks glad you like the brand and the service
Zip didn’t last
I've purchased quite a few items over the years and not had any issues, however the jacket i purchased less than a year ago has developed a problem with the zip. Customer service were quick to reply, but weren’t able to offer a repair/solution (other than to find a third party). After looking on here (TrustPilot), I see other people have also had issues with zips. I really expected better (it wasn’t a cheap), and therefore will sadly not be buying anything more.
2 april 2025
Review zonder uitnodiging
Antwoord van Quba & Co
In order to qualify for any exchange or repair the jacket must be within six months of the purchase date sadly this one was outside that period, apologies.
Expensive Quba jacket falls apart after washing
Expensive Quba jacket , put in the washing machine , followed all instructions , 30 c , non bio , turned jacket inside out , etc
The glued seams on the inside of the jacket just started coming away !!!!
Jacket out of 6 months warranty , their consumer email didn't want to know anything or want to help in any way
2 april 2025
Review zonder uitnodiging
Antwoord van Quba & Co
At Quba & Co, we are proud of our high standards of quality; however we understand that from time to time there may be rare occurrences of quality issues.
If you feel that you have received a faulty or damaged item, or find that an item has a manufacturing fault within six months of purchase, please contact our customer service team at customerservice@quba.com (or take to store with the item) with a copy of your proof of purchase. Our customer service team will then be in further contact.
Stylist design,great colour.
Stylist design,great colour.
Delivery by Royal Mail which is better than Evri who tend to throw deliveries over my gate
25 maart 2025
Antwoord van Quba & Co
Glad you love the products and the delivery
Great product with speedy delivery
23 februari 2025
Antwoord van Quba & Co
Thanks glad you love the service and brand
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