We use Radius for our fleet insurance as they are extremely helpful and always get back to me when they say they will. Martyn Todd-Smith my account manager goes above and beyond to make things easy d... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Sara was totally amazing so straightforward answered all my problems very responsibly and quickly. Very pleased with this company. Will always keep our business with yourselves as we expand our busine... Toon meer
Bedrijf heeft geantwoord
I would like to thank Sam Crofts at Radius for the excellent service provided when arranging my fleet insurance. Everything was sorted on the same day, making the whole process quick, straightforw... Toon meer
Bedrijf heeft geantwoord
Been with Radius for a few years now and have never had any problems. They source the best policy each year and this year the premium has actually reduced aswell! We have a full vehicle policy along... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fast-growing UK business insurance broker | National specialists in business vehicles & fleets
Contactgegevens
Radius Campus, Emperor Way, CW1 6BD, Crewe, Verenigd Koninkrijk
- feedback.ins.uk@radius.com
- www.radiusinsurancesolutions.com
4,7
Uitstekend
230 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Brutal .
Brutal .
They know how to find You when they want Your money . But good luck trying to get email or call from them if You need get in touch.
Stay away ..
25 juli 2023
Review zonder uitnodiging
Antwoord van Radius Insurance Solutions
Dear Mr Galon, we are sorry to receive details of your review as we pride ourselves on the service we provide to all our valued clients. It is important for us to undertake an investigation due to the nature of your concerns, however we've been unable to trace your client records. If you could contact our office so we can look into this further at: insservice.leeds@radius.com or call 0113 2582219.
I am a client from 3 yars and i stay 2…
I am a client from 3 yars and i stay 2 hours whaiting at the phone ...and after this tell me for change my vehicle i must pay 160£ ....and is not posible to add this amont to nex payment....because i only have 2 month stil my insurance will finish...🤣🙈
No profesional this guys....no more with this company.
19 juni 2023
Review zonder uitnodiging
Antwoord van Radius Insurance Solutions
Dear Marius, we are sorry to receive details of your review as we pride ourselves on the service we provide to all our valued clients. It is important to clarify that the figure the additional premium required by the insurer is due to a change in the risk. This can include by many factors surrounding the new vehicle details, however this is completely outside of our control and the premiums terms are set by insurers, so we do feel your comments are unfair in this regard. As a broker we charge a nominal fee which is fully disclosed to you in our Terms of Business and can also be found on our website. Similarly when you pay be monthly instalments, these agreement are the responsibility of the finance company as we do not provide credit directly (we are only a credit broker). I genuinely hope this reassures you of our service but please do not hesitate to contact our offer either by calling 0113 259 6689 or indeed emailing us at insservice.leeds@radius.com and we will be more than happy to answer any further questions or concerns that you have.
Can’t sing their praises highly enough
Can’t sing their praises highly enough. Sorted all my courier insurances without any hassles. Matt Price was my advisor and explained everything to me in a clear and professional way. I’ve had a few hiccups which were all my own fault but he guided me and sorted everything with minimum fuss. A great company and an excellent guy, Thank you once again Matt
13 juni 2023
Review zonder uitnodiging
Antwoord van Radius Insurance Solutions
Thank you for taking the time to provide your 5 star Trustpilot review. We are very proud of the service we provide here at Milestone and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Matt.
Had a bad experience with Radius they…
Had a bad experience with Radius they even don’t issue you a No Claim Certificate…. Their company name spouse to be Radicilus not Radius.
8 juni 2023
Review zonder uitnodiging
Antwoord van Radius Insurance Solutions
Dear Mr Bhai, we are sorry to receive details of your review as we pride ourselves on the service we provide to all our valued clients. It is important for us to undertake an investigation due to the nature of your concerns, however we've been unable to trace your client records. However we would like to clarify that we would never withhold a no claims bonus from a customer and indeed this is actually prepared by the insurer and not ourselves as a broker. If you could contact our office so we can look into this further at: customerservice@milestonehouse.com or call 0113 2582219.
Caroline the operator was really…
Caroline the operator was really wonderful and very helpful to explain all of my policy in terms simply
17 mei 2023
Review zonder uitnodiging
Antwoord van Radius Insurance Solutions
Thank you for taking the time to provide your rating and review, we will ensure this is shared with Caroline.
Most rubbish company one you leave them…
Most rubbish company one you leave them they won't issue you no claim bonus and never answer phone avoid
Do not recommend to anyone
27 april 2023
Review zonder uitnodiging
Antwoord van Radius Insurance Solutions
We are very sorry to receive details of your review. It is important for us to undertake an investigation due to the nature of your concerns, however we've been unable to trace your client records. However we would like to clarify that we would never withhold a no claims bonus from a customer and indeed no claims bonus is actually issued by insurers and they do control this. If you can contact our office with your details we are more than happy to look into your concerns and liaise as necessary to send you the documents. Please contact us at: customerservice@milestonehouse.com or call 0113 2582219.
Not impressed at all.
When I have emailed I've been totally ignored,and the other person will send the same message and has no clue about previous email sent ,, what a joke 😔
23 april 2023
Review zonder uitnodiging
Great And Excellent very helpful Radius…
Great And Excellent very helpful Radius staff
21 maart 2023
Review zonder uitnodiging
Antwoord van Radius Insurance Solutions
Thank you for taking the time to provide your 5 star review. We are very proud of the service we provide here at Milestone and it’s always pleasing to receive such great feedback.
TRIED RINGING 3 TIMES TO GET A FRESH…
TRIED RINGING 3 TIMES TO GET A FRESH QUOTE KEPT SAYING WILL RING BACK I THINK NEW COMPANY HAS TAKEN OVER NOT GOOD CUSTOMER SERVICE
16 februari 2023
Review zonder uitnodiging
Antwoord van Radius Insurance Solutions
Dear Mr Ahmed, we were sorry to see that you have recently left a 1 star review. Here at Milestone it is our intention to provide you with a high level of customer service at all times. To help us to improve our service and look into this matter further, please can you email your contact details to (insservice.leeds@milestonehouse.com) or telephone our office on 0113 258 2219.
BE AWARE. AVOID MILESTONE!!! YOU HAVE BEEN WARNED!!!
BE AWARE. BE AWARE. BE AWARE.
For any changes to your policy including change of registration number you will be required to pay ADMINISTRATION FEE X 2.
This is apparently because they charge one fee as being a broker and the charge by the insurance provider. TO AVOID FUTURE ISSUES NEXT TIME BUY INSURANCE DIRECTLY.
Below they will reply saying it says on the back of every letter. But which letter? You don't get any letters as everything is online. Also regardless whatever it says at the back of each so called letters, there are other brokers out there and you NEVER, EVER pay DOUBLE administrative fees.
AVOID MILESTONE!!! YOU HAVE BEEN WARNED!!!
20 juni 2022
Review zonder uitnodiging
Policy Change
Called to do a change of motorhome today. This was dealt with by Nadine who was very efficient, helpful & professional. All very easy to do and very reasonable additional premium amount for mid term change. Many thanks, great company.
15 juni 2022
Review zonder uitnodiging
Antwoord van Radius Insurance Solutions
Thank you for taking the time to provide your 5 star review. We are very proud of the service we provide here at Milestone and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Nadine & the Team.
Milestone Insurance Consultants
My dealings with this company have been flawless,very helpful with finding the best policy,very friendly staff.would highly recommend.
13 mei 2022
Review zonder uitnodiging
Antwoord van Radius Insurance Solutions
Many thanks for taking the time to provide your Trust Pilot review, it is really appreciated. We are very proud of the service we provide here at Milestone and it’s always pleasing to receive such feedback.
Milestone Insurance Glasgow
Have used Milestone Insurance for a number of years now for my Taxi Insurance and although i may have saved a few Pounds Going with another Consultants.
My Loyalty lies with Shauna Smith and Other staff from the Glasgow Branch and although the Company has changed a little i will always wish to deal with Shauna and the Glasgow Branch, She (They) are 1st Class at what they do Many thanks Again Shauna
Frankie Colvin
9 mei 2022
Review zonder uitnodiging
Antwoord van Radius Insurance Solutions
Thank you for taking the time to provide your 5 star review.
delighted new customer
only recently taken out insurance with milestone but their reaction times and customer service suits my business needs perfectly
29 april 2022
Review zonder uitnodiging
Antwoord van Radius Insurance Solutions
Thank you for taking the time to provide your 5 star Trust Pilot review. We are very proud of the service we provide here at Milestone and it’s always especially pleasing to receive such positive feedback. Rest assured your comments will be relayed back to Shauna & the Team.
Your worth depends on who you get
If you get Caroline or Shauna, you’re in fantastic hands. They should be running the company. They treat you so well.
If you get Nathan? Go somewhere else. An official complaint for him and compliments for Caroline & Shauna has been emailed in.
I’m genuinely shocked and angry at how i was spoken to by him. Hopefully it’s a case of he was having a bad day but i somehow doubt it.
13 april 2022
Review zonder uitnodiging
Absolutely ripping people of I would…
Absolutely ripping people of I would recommend safe your money and try to find better then this ripping of. Miss sold me insurance and 2days after I told them you miss sold me insurance I would like to cancelled I paid £380 deposit been told I will have £35 refund out of £380. Think 100% before you come to this company
4 april 2022
Review zonder uitnodiging
For goodness sake don't make an error…
For goodness sake don't make an error on anything as they will charge you £37.59 for a 2 minute job on computer to change a date for when I bought my car, which was 2 yrs ago....how can they justify it????
Everything else was good and they were patient in waiting for what they needed off me....I guess I was angry at the time....that's why I'm changing my star review as I think it's only fair.
16 februari 2022
Review zonder uitnodiging
Antwoord van Radius Insurance Solutions
Dear Carol, we were sorry to see that you have recently left a 1 star review. Here at Milestone it is our intention to provide you with a high level of customer service at all times. There are many factors that insurers take in to account when calculating their premium and the date the vehicle was purchased is one of them. Once this was corrected unfortunately it did increase the premium slightly as the discount given was reduced. It wasn't about just correcting the date, this of course wouldn't have been charged for but the premium itself increased as you hadn't owned the vehicle as long and as such this was a charge from the insurer and not Milestone as your broker. I hope this explains the reason for the additional premium but if you would like to discuss this any further please call the Customer Service Team on 0113 2582219.
Friendly informative and efficient…
Friendly informative and efficient service. Highly recommended.
27 januari 2022
Review zonder uitnodiging
Antwoord van Radius Insurance Solutions
Thank you for providing your review and rating, this is really appreciated and we are delighted you were so happy with our service.
Holding NCD proof as ransom
When i got my insurance they fitted a camera. After a year renewal quote was too expensive so I went to a different provider.
I asked for my ncd proof in 2 emails which they didnt reply to. I then called them as my new insurer needed proof of this. They then told me they will not release the ncd proof until they get the camera back. The lady on the phone could not tell me why ncd proof cannot be released before the return of camera and neither could she explain why none of this info was provided at point of sale or with the documents provided. Treating customers fairly is a FCA regulation and so is providing proper information and care before and after the point of sale which they did not do.
13 januari 2022
Review zonder uitnodiging
Antwoord van Radius Insurance Solutions
We are sorry to note the details of your review and our Customer Service Manager has immediately reviewed your case. It is important for us to clarify that as a broker Milestone do not control the production of No Claims Discount as this is always handled by the ultimate insurer which we then issue. I would also confirm we genuinely have no trace of receiving any email requests on this matter and if you could re-send us your original requests we will be more than happy to review why these were not actioned. Please can you re-forward your email requests to customerservice@milestonehouse.com and in the meantime we have taken the opportunity to liaise and ensure the document has now been issued.
Totally satisfied with the efficient…
Totally satisfied with the efficient and professional service provided, also the friendly considerate way it was dealt with by SHAUNA.
6 januari 2022
Review zonder uitnodiging
Antwoord van Radius Insurance Solutions
Thank you for providing your review, we are delighted to read your comments and will ensure these are shared with Shauna.
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