Renault UK Reviews 

Shockingly bad on every level!

Called the local garage I bought the car from a year ago to explain it still had c.6 weeks of the warranty left (end of May) and was showing an airbag fault on the dashboard. Initially the guy at Orpington said they are busy till June, so gave me the Renault Assist 0800 number to call - this is actually a breakdown service and when you press 1 for a fault in warranty it sends you a text from the RAC asking for your breakdown details!

Not a great start so I called Orpington back and asked them to triple check the warranty details and they said they didn't have access to that information (!). I said no problem, I knew it was the end of May at some time and said I would like to book into Orpington in June - I said I presume as I am registering the fault now on 17th April, the car will be in warranty still when it is looked at in June and there will be no charge to fix the fault and she said no, it will be out of warranty by then!

She then suggested another garage about 45 minutes away and I reluctantly booked it into Croydon - the invite sent through had an invoice for a diagnostic check charge of £186. I asked why this was on there if the car is in warranty and they said it is standard and cant be taken off! They also said I will need to leave them with the car for 2 days.

It is like Renault have designed a business to be as annoying as possible for their customers. The actual guys on the phone were great, but the processes are terrible. I get that they will have busy times, but if you cant see me for 7 weeks at least acknowledge that I have the fault on my car now (in warranty) and honour it.

So disappointing.

Eventually got through to a very helpful lady who took all the details of a complaint, called the garage to get an update on a problem, then promised to call back to update me later in the day.
No call back.
Tried calling again and phone line cut off 2x after 3-4 minutes. Finally get through and no resolution to problem. Promised another call back.

I Want Everyone To Know Renault Arkanas Break Front Struts And They Have A Heating Fault. You Don't Get A Recall about Any Of These. Please Do Not Be Out Of Pocket For These. Tell Everyone You Know, That depending On Age!! These Should be covered under Warranty. It has taken me a Month To get Mine Fixed.
Get The Manufacturer Covering the Cost Instead of The Customer, What's more the Customer Services Team Say, "They Deal With Their Own Complaints" Very Strange

would give zero stars if I could!!!Absolutely horrendous! I would never recommend anyone using this dealership for repairs or services after the experience I’ve had here over the past 2 weeks. I took my car for a MOT and some repairs on the rear light unit after it had become loose. The car was there all day and no work was completed on the car, so a days leave had been wasted. Was told that the light unit had a bolt come loose and that if I brought the car back the following day the work would be carried out first thing and wouldn’t take more than an hour. I advised I couldn’t bring the car back the following day but agreed to bring the car in the following Saturday. I arrived the following Saturday and waited in the dealership and was told that the whole light unit now needed to be replaced after a technician had been out to the car. So we’ve gone from the bolt needed tightening to the whole unit needing replacing?! Strange….was told back on Tuesday…so that’s 3 visits and still no work carried out. The technicians advised that the light unit had become damaged by myself and that it wasn’t covered under their warranty. There is zero damage to the outside of the vehicle because it has never been involved in a accident and there is zero damage on the inside of the vehicle so how on earth have I managed to damage a mounting stud with zero damage anywhere else on the vehicle?! I asked for the evidence to back their claims to which I have yet to receive any but I have got the photos of the damaged unit which clearly show signs of over tightening. Fresh marks, showing the studs had been over tightened. The damaged caused has been caused by one of their technicians and they have tried to pin the blame on myself. A truly disgusting experience that has left myself £400 out of pocket and wasted 4 days in getting the work carried out. Not had a single apology from anyone at the dealership but I’ll received is their constant lies about how the unit had become damaged. I will be escalating this matter further because the way I have been treated, lied to and messed around is nothing short of disgusting.

This is a formal warning to any potential Renault customers: AVOID THIS BRAND AT ALL COSTS.

My Renault Captur (HN18 MWL) has been held at Martins Renault Reading for SIX MONTHS (since September 2025). Renault UK explicitly admitted in writing that they supplied the INCORRECT PART due to an internal supply chain error. Despite this admission of negligence, I am still without my vehicle, without a confirmed delivery date, and they have repeatedly refused to provide a courtesy car.

To make matters worse, I discovered through The Motor Ombudsman (Case 00311730) that Martins Group is NOT accredited for dispute resolution, leaving customers completely unprotected when Renault fails.

The level of incompetence from the Customer Service Manager and the Case Handler is staggering. They offer 'goodwill gestures' instead of actual solutions while my family is left without transport for half a year.

I have now issued a Final Notice and will be filing a claim through the Small Claims Court for breach of the Consumer Rights Act 2015 (failure to repair within a reasonable time and causing significant inconvenience). Renault UK is happy to take your money but will abandon you the moment their own logistics fail.

Renault UK: Do not reply with a generic 'we are sorry' template. Provide my courtesy car and my repair date NOW.

I collected my brand‑new Dacia Bigster on 24/09/25 from the local Arnold Clark Renault/Dacia dealer. As this was my first new‑car purchase, I expected a high‑quality, reliable vehicle. Unfortunately, the experience has been the complete opposite.

On 22/12/26, while taking my son, niece, and nephew to a drive‑in movie, my nephew dropped his jumper in the rear footwell and immediately noticed it was wet. On inspection, I found the footwell saturated, with a visible puddle of water. This is entirely unacceptable in a new vehicle.

I contacted the dealership straight away, and the car was booked in for 06/01/26. I was informed that the issue had been identified and that the rear‑door membrane had been replaced. The vehicle remained with the dealership to allow the interior to dry.

Despite this, on 25/02/26 I discovered water again—this time on the driver’s door sill—and the carpet was once again soaked. I returned the vehicle the same day. After two weeks of investigation and consultation with Dacia, I was assured the problem had been resolved. I collected the car on 07/03/26.

However, on 12/03/26, the issue reoccurred. Water was again present on the driver’s sill, and the carpet was wet. The vehicle was returned on 13/03/26 and remains with the dealership.

This ongoing cycle of faults, temporary fixes, and repeated water ingress is wholly unacceptable. I traded in a reliable, watertight second‑hand vehicle for what I believed would be a dependable new car. Instead, I have been left with a vehicle that is demonstrably not fit for purpose and has spent a significant amount of time off the road.

I am now seriously concerned about the long‑term integrity of the vehicle, including the risk of electrical damage, mould, corrosion, and deterioration of the interior. These are not minor issues—they have the potential to compromise the safety, value, and usability of the car.

I have raised a complaint with Mobilize Financial Services, but the experience so far has been extremely disappointing. Despite stating that they take the complaint seriously and that I would be assigned a case handler within 48 hours, I have heard nothing further from them since their email dated 11/03/26.

Dacia Customer Services contacted me on 23/03/26 and advised they would follow up on 24/03/26 once they had a clearer understanding of the issues with the car. I am still waiting for that follow‑up.

At this stage, neither company associated with Renault has been clear, transparent, or proactive in resolving my concerns. The lack of communication and accountability falls far short of acceptable customer service standards.

​"I’m writing to thank Ben Davies at Renault Croydon for his excellent service. He has looked after my vehicles for years and has always been there to resolve any issues I've had. I really appreciate his hard work." Thank you.

Specifically the website and Renault Orpington location.

After a difficult few months following the theft of my Lexus just before Christmas, finding a replacement car had been far from straightforward—particularly after a very poor experience with another manufacturer. Renault Orpington completely turned that around.
From the outset, both Sales Rob and Manager Rob were approachable, genuine, and refreshingly honest. There was no pressure at any stage—just clear, well-explained information and a focus on helping me make the right decision. Finance options, including the 0% PCP, were explained in detail, with pros, cons, and long-term considerations clearly outlined. It felt like advice rather than a sales pitch.
Communication throughout was excellent. Updates were timely and meaningful, and a particularly nice touch was a personalised video walkaround of the car prior to collection. On the day itself, the handover was smooth, flexible, and tailored to how I wanted to go through the vehicle rather than a rigid, scripted process.
The entire purchase—from deposit (14th March) to collection (19th March)—was quick, efficient, and completely stress-free.
The car itself (2026 Renault Austral Iconic Esprit Alpine in Naxos Blue) has exceeded expectations. Coming from a Lexus NX350h, I was concerned about losing that premium feel—but the Austral matches it comfortably and, in some areas, improves upon it:
Seamless built-in Google system and wireless Android Auto
High-quality interior and improved ambient lighting
Smooth, comfortable drive
Practical touches such as the boot power outlet
Massaging lumbar seat—ideal for longer journeys
The technology feels more intuitive and reliable than my previous vehicle, which was a pleasant surprise.
Any minor drawbacks (such as the larger key card or lack of remote start via the app) are negligible in the context of the overall package.
What stood out most, however, was the customer experience. After a frustrating start to the year, Renault Orpington delivered a service that was transparent, efficient, and genuinely customer-focused. A follow-up call after collection to check everything was satisfactory further reinforced that this was about long-term customer care, not just a sale.
I have already recommended the dealership to friends and family and would not hesitate to return in the future.
Highly recommended.

Excellent service from Mr Scott Burton
Efficient, friendly, honest and personable

I contacted Renault as I had an issue with my car service. Becky helped me with this issue and helped me sort the issue out. A few days later she was still emailing me to make sure everything was sorted and I was happy with my car service! Excellent service & very helpful.

Shocking experience.
My recommendation swerve Renault at all costs in particular new models.
And before I tell you why - the response from them will be “call customer service “ or “speak to the local dealer”. We have done all of that and they are absolutely, unequivocally unhelpful and useless.
I leased Renault Megane Etech through Octopus in June.
In October I hit one of the million Potholes in this country and damaged my front wheel. Please note again , this was in October. As of today ,Renault have been unable to get 1 alloy wheel for my car so it has been sat on my drive since October. I repeat 1 alloy wheel. Again once more 6 months my car has been on the drive with a flat tyre as we cannot obtain 1 alloy wheel in this country , France , anywhere in Europe and the world. To put icing on the cake, Renault cannot give a date when 1 alloy wheel will be ready . Again we are not talking about special chip or a new engine , this is genuinely just 1 wheel.
Thank god Octopus has been amazing and actually spent to date circa £12k on hiring me a car. 12k for a £600 wheel.
Avoid avoid avoid at all cost . This should not happen in today’s world.
Do not buy a new Renault without checking you can get what I call consumables . So Renault - do not tell me to contact customer services or anyone from Renault, been there , done that , got the T-shirt. You are selling cars you cannot provide a service for. Disgusting. I hope there is no one else out there who is going through this as you are a terrible company with even worse service to your unfortunate customers.

PLEASE REMEMBER
*HUMILATION LASTS A LIFETIME*

BOG STANDARD REPLY from MD Ad..Wo.. or the numpties in the exec office !!! See at foot
Don’t have time to do ombudsman
Will file county court proceedings as a result
DON'T BE FOOLISH
DON'T BUY RENAULT
new or used
100000 miles or 5 year warranty is worthless
especially when your car dashboard is illuminated like a Christmas Tree, it takes an age to get the car booked in for diagnostics.
Then after 2 weeks wait to be booked in they then CAN'T get a basic fuel temperature sensor for 4 weeks.
Written printed and posted a letter to the MD (after having had to research him online, as Renault UK refuse to provide his name and details).
The executive office then take an age to reply by email.
They make believe he is aware of my complaint (do you or I really believe he is aware?? guess not as they won't supply his details and when you post his name on the review they ask you to remove it.

so come on all you angry dissatisfied people, google his name and send him your complaint in the post.

The more that do it the better.!!!!

The turbo broke on my 4 year old Dacia Duster with only 17,000 mileage (purchased new from Renault). Renault have admitted it is a manufacturing fault and the new part they fitted is a modified part.

After complaining to Renault and taking it for a diagnostic, I was quoted £2500 as the car was just out of warranty. The car was in the Renault dealership for 2.5 weeks while I called Customer Service and the dealership daily to make them communicate with each other. Customer Service only offered a 10% discount and got the dealership to offer a further 10%, leaving me with a £2000 bill.

Customer service was initially polite but would not contact me with updates or communicate with the dealership. They became very rude towards the end of the time the car was at the dealership.

The initial fault came at the worst time, when I was driving to airport parking and I got an error message saying 'check injection'. I didn't know if I would make it to the airport or make it back again on my return home.
The whole episode has caused me a lot of anxiety and Renault aren't taking any responsibility for it.

Appalling Customer Service – Repeated Requests Ignored & Inadequate Response Provided

This review follows my earlier one regarding the failure of a major Renault component just 15 months after replacement, and Renault’s responsibility for that premature failure.

Since raising this complaint, I have spent over two hours on the phone with Renault’s complaints department across several calls. On each call, I was assured I would receive follow‑up contact. Not once has anyone called or emailed me back, despite these repeated assurances.

I have now requested a final written response that directly addresses the nature of my complaint several times so that I can escalate the matter appropriately. Despite following every required step, providing all information both verbally and in writing, and fully cooperating throughout the process, I have not been treated fairly, and Renault has consistently failed to meaningfully engage with my case.

I am again requesting a clear and complete final written response that properly addresses my complaint. Without this, I cannot move the case forward to an independent dispute resolution service.
I strongly urge Renault to reply promptly and in writing.

I've reviewed before when I owned a brand new clio that was faulty.

Renaults customer service is pretty much non existent. They acknowledged the issues with my brand new car but said they didn't know how to fix them - then ghosted me and never contacted me again!

I went to the ombudsman and it went in my favour and the car had to be returned!

I'm writing this in the hope that others who are having the same experiences that I had see this.

Don't back down - take it further...the ombudsman won't let renault win!

Purchased a less than 1 year old Renault Arkana that had a small paint scratch on the passenger side front door. The salesman took photographs and promised to send me some touch up paint so that I could make good the scratch myself. This was 3 months ago so I rang the dealership in Bristol and was told the salesman no longer worked at the company, but someone in the parts department ordered the paint whilst I was on the phone to him and he told me that it would arrive at the dealership in 2 days and he would forward it on to me.
After 2 weeks I rang the dealership again and was put through to another salesman who immediately sent me an email in response to acknowledge my complaint and that he would deal with my request for the touch up paint.
I am still waiting.
I am appalled at how a major UK dealership cannot deal with such a problem and appear to have zero interest once a sale has been made. It is no wonder that car salesmen have such a poor public reputation.

Car went in for a "free" service. Always have issues even when you supply evidence. Asked for a valuation via their service booking system. Got a call and was asked to pop in for a chat. Called in and the valuation wasn't done. Waited 30min while he asked for a valuation which needed a second opinion.
Ended up leaving, still waiting on that valuation.
Service frustration and wasted time. Cheers, Renault

Impossible to source parts for my van.

There are a million different version of this one model of van, and the last three times ive tried to order a part, it was the wrong size. Its a security issue, causing me serious stress and even with the reg and vin number Renault (the makers of the bl**dy thing), no where further months down the line.

Will be the last time I buy anything from them or their friends

Called customer service like the reply suggested (before the reply) and was basically passed onto a third party parts dealer that was going to charge £130 for a part that I have now sourced (brand new) for £28

Scam company, will drive off a cliff before I buy Renault again.

Thanks for the template response though!

No online service record or service log book at some dealerships on new vehicles. Complaints stated 5% of dealerships. Renault will not support or provide a paper version.

My Renault Megane E-Tech has a 5 year extended warranty.
On the 15th December 2025 my car had a water ingress fault repaired under the warranty. The repair (sealing the inner wheel arch) didn't fix the fault so the car was again inspected on the 5th January.
This inspection revealed that the ingress was still there but the next known fix was to remove the windscreen.
The water ingress fault is known by Renault UK by the batch of chassis numbers showing when they were made, and the fault is also on their systems which also detail the fixes that can be done.
I was advised that I booked my car in with a different garage with more experience to resolve this fault.
After another inspection of this known fault on the 30th January, I was informed that it was not covered by the warranty. I do not understand how the water ingress fault was fixed under warranty in December, but in January the warranty does not cover the same fault?
I have complained to the garage asking where in the warranty does it state that work to remedy this particular known fault is excluded?
I know have to wait up to 8 weeks for a full and final response.
This is very frustrating and not what you would expect from Renault.