Megan was very friendly, professional, and was very forgiving of me not remembering my zip code when asked. I greatly appreciate how easy she made the process of adding additions to my existing policy... Toon meer
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Lees wat reviewers zeggen
Excellent pricing and coverage. The staff that I dealt with was incredibly easy to communicate my issue (how do I get higher coverage at what price?). And, in very short order, I was able to obtain... Toon meer
Bedrijf heeft geantwoord
Megan was polite, respectful, knowledgeable, friendly, and most of all helpful. She provided the desired information immediately with a smile in her voice. Megan is a great representative of your co... Toon meer
Mr. Cory saved the day. Why I made that statement. He was the third person I spoke with since Oct. 12, 2026. The second rep I spoke with could not and did not try enough to break down his delivery s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Arch RoamRight
Geschreven door het bedrijf
Arch RoamRight is a provider of global travel insurance, including trip cancellation and emergency medical plans. Arch RoamRight’s domestic and international plans cover leisure and business travelers, vacation and adventure travelers, and students and group travelers.
Arch RoamRight plans are underwritten by Arch Insurance Company, an A+ rated, market-leading specialty insurer. Venture farther and travel smarter with RoamRight.
What is Travel Insurance?
- Reimburses some or all of your travel costs if your trip gets interrupted or cancelled,
- Pays for medical expenses that your primary insurance doesn't cover,
- Reimburses you for lost luggage,
- Helps you with problems you encounter while you travel,
- And much more.
Arch RoamRight Details
Geschreven door het bedrijf
Money-Back Guarantee
At Arch RoamRight, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner.
Arch RoamRight will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan.
All cancellation requests must be submitted in writing. You can email your request to customerservice@roamright.com.
*Not available to residents of New York and Washington.
**Residents of Indiana have up to 30 days from the effective date of coverage.
Contactgegevens
Executive Plaza IV, 11350 McCormick Road, Suite 102, 21031, Hunt Valley, Verenigde Staten
- 1-800-699-3845
- customerservice@roamright.com
- www.roamright.com
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Personnel who answer the phone are so…
Personnel who answer the phone are so attentive and so genuinely caring in the way they respond. They do not appear rushed or dismissive at all. They are actually very helpful and their tone is comforting.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Cory was very helpful
Cory was very helpful, I understood everything he explained to me and I appreciate his assistance.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Vicki,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
The phone was answered promptly an…
The phone was answered promptly and Megan was able to answer my questions immediately.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Dale,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Arch RoamRight denied our claim when the trip company cancelled the trip
This was the first time we ever took travel insurance. We booked a Germany Bike and Barge trip and their website recommended Arch RoamRight. The Bike and Barge trip was cancelled because of the low level of the Rhine River due to the Europe drought which also led to low bookings for the company. We filed a claim with Arch RoamRight to cover the cost of our airfare and 3 nights worth of hotels. Our claim was denied because "low bookings" is not a valid cancellation reason. What? Our trip was cancelled! Why does the reason why the company cancelled the trip have anything to do with whether our claim is honored? We are very disappointed in Arch RoamRight.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Roberta,
Thank you for reaching out to us.
Travel insurance is a named peril insurance, meaning only covered events outlined in your policy are insured. Unfortunately, your circumstance did not meet a covered reason under your policy.
We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy.
If you have any further questions you can contact us at 800-699-3845.
Regards,
The Arch RoamRight Team
Cory was very helpful and knowledgeable…
Cory was very helpful and knowledgeable and friendly
14 augustus 2026
Antwoord van Arch RoamRight
Mike,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Handled my problem very quickly !
Handled my problem very quickly !
14 augustus 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
timely response
11 augustus 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Tammi,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
The rep was very accommodating and kind…
The rep was very accommodating and kind I appreciate the great service
12 augustus 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Emily,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Your team has been outstanding since…
Your team has been outstanding since the start of my claim/case. Thank you!
12 augustus 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Bobby,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Great customer service
Helpful, friendly service…very efficient and thorough!
12 augustus 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
A.,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Kayla is excellent.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Adrian,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Kayla was friendly, knowledgable, and super helpful.
Kayla was friendly, knowledgable, and super helpful. Thank-you for having someone that communicates well and knows how to help! Gate1 picked the right company to work with.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Max,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Brenda is a valuable asset for your company
Brenda was extremely helpful and thorough in her explanation of our policy choices. This helped to clarify our decision.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Richard,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Cory was pleasant to work with
Cory was pleasant to work with. He was very knowledgeable about our issues and provided clear responses. He was also very patient with us as well and made sure all of our questions were answered.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Yvette,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Lorie is very helpful
Lorie is very helpful. The renewal of my annual policy is done efficiently. Lorie gave me warning that this is my last renewal of the annual policy with RoamRight due to my age. So I have one year to think about what to do after this policy expires.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Esther,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Cory provided outstanding customer…
Cory provided outstanding customer service and answered all my questions and made me feel comfortable in making my choice
3 augustus 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Robert,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Your service rep was very knowledgeable…
Your service rep was very knowledgeable and kind. She answered allour questions, explaining the details of the plan. She quickly entered our information, and sent us our planing just a fewminutes!
31 juli 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Kathleen,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Experience with Arch
Isabel was very courteous and knowledgeable. She listened answered all my questions patiently. She is kind of employee a big reason for your company’s reputation and business. Thanks
27 juli 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
AnilKumar,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
The agent had everything together and…
The agent had everything together and was easy to apply and pay.
27 juli 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
James,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Cory was very thoughtful and explained…
Cory was very thoughtful and explained your insurance program throughout our conversation. He is an asset to your team
24 juli 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Debi,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
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