I am completely appalled by the lack of duty of care shown by Robert Heath Heating. My central heating has broken down completely. Despite telling them that I am a vulnerable customer and have three... Toon meer

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Lees wat reviewers zeggen
Professional experienced engineer- arrived on time & was very pleasant . He made sure all was correct before he left & we were more than pleased with his expertise. We would highly recommend the co... Toon meer
Bedrijf heeft geantwoord
The technicians that came did a fantastic job , they were pleasant , very tidy , and even wore shoe covers respecting our home and our privacy. Thank you so much for the service you all provided. And... Toon meer
We have moved into a new house with an ASHP. Nicholas came to carry out the 1st service of the system. Arrived on time and was cheerful, polite and respectful of our property. He was very happy to exp... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Robert Heath Heating is a leading provider of heating, hot water and electrical solutions for the social housing sector and private clients in the UK. We work closely with housing associations and local authorities to design, install, and maintain energy-efficient systems that ensure resident comfort and well-being. We believe everyone deserves a warm, comfortable, and safe home. We're committed to working with our partners to create sustainable communities where residents thrive.
Contactgegevens
264 Burlington Road, KT3 4NN, New Malden, Verenigd Koninkrijk
- 03330141000
- cs@robertheath.co.uk
- www.robertheath.co.uk
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Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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High praise for this company…
Excellent communication and very accommodating when I asked for the engineer, Paul to attend because he is familiar with my system. He is very professional and a pleasure to have in my home. He always sorts me out. He is meticulous and will not rest until the problem is resolved. Daikin found the right company to contract their servicing to and I now feel I am getting the level of service I pay for.
Didn't turn up
Didn't turn up. Didn't let me know , said they had left voice message but hadn't.
Workmanship excellent
Workmanship excellent. Workmen were extremely polite and industries. When they left everything was very clean and tidy. Excellent short instructions on how to operate the controls. First class company, definitely recommend.
⭐⭐⭐⭐⭐ Excellent service from Nathan
⭐⭐⭐⭐⭐ Excellent service from Nathan
Nathan arrived on time and was very polite and professional throughout the visit. He treated my property with respect and was very tidy in his work. He quickly diagnosed the fault with my heating system and resolved the problem in a very short time.
I’m extremely pleased with the service he provided. He was efficient, knowledgeable, respectful, and professional from start to finish. I would highly recommend Nathan to anyone looking for a reliable heating engineer. Thank you for the excellent service!
Steve
Steve, the engineer that came was very considerate of my Home and what he was doing could not have wished for a nicer person and really helpful
They came out as an emergency very…
They came out as an emergency very quickly and sorted out the problem very quickly a very pleasant professional job
Engineer arrived on time was really …
Engineer arrived on time was really good at what he does made sure everything was working well and showed me all rubbish was taken away I can't thank him enough for what he did I totally recommend him for changing my boiler great work highly professional very helpful and very efficient such a lovely man
Excellent 👌 technician
Excellent 👌 technician
Polite and excellent worker
Bad repairs couldnt get hot water or…
Bad repairs couldnt get hot water or heating for more than a week and took 4 engineers to come.
The technicians that came did a fantastic gob repairing our heating
The technicians that came did a fantastic job , they were pleasant , very tidy , and even wore shoe covers respecting our home and our privacy. Thank you so much for the service you all provided. And texting technician was on the way thank you .
We have moved into a new house with an…
We have moved into a new house with an ASHP. Nicholas came to carry out the 1st service of the system. Arrived on time and was cheerful, polite and respectful of our property. He was very happy to explain what he was doing, the relevance of what he was finding (which was all very good) and gave advice when asked. Would certainly use again. Thank you Nicholas.
Extremely professional
An extremely professional piece of work.
Excellent customer care by the engineer. I thoroughly recommend this company.
Office staff were great
Office staff were great
The engineer was also great
The time it took to get the engineer to us was almost 24 hours this is far to long it should be more like two hours
The company responds quick and adhere…quick service
The company responds quick and adhere to the date they promised doing their work,also they are perfect un their job.
Very friendly and told us what they…
Very friendly and told us what they were doing step by step, came and done the job . Thank u for a good job 👍

Antwoord van Robert Heath Heating Limited

Antwoord van Robert Heath Heating Limited
Very happy with service and help
Very happy with service and help
5 stars due to some good staff but not perfect
I gave Robert Heath Heating 5 stars on the basis of them having a very nice lady called Julie in their job booking team - Julie made special efforts to get our repairs back on track after some others in that same team had attempted to cancel the work at short notice - well done Julie.
Another driver to 5 stars was the fact that their engineers (2 different engineers involved in 2 separate visits to remedy a Mixergy cylinder issue) were both very affable and also very competent.
I must say that it would be nice if Robert Heath Heating could be so kind as to take include the date and time of their proposed visit in the text msg that they send with the booking reference, as a booking reference is intangible if it doesn’t include when the booking is for.
Great customer sevice
Great customer sevice, reassured me well thanks anil patel?

Antwoord van Robert Heath Heating Limited
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