Didn’t get the gentleman’s name but he was most professional and helpful- checked boiler pressure, radiator and tap functionality, found a loose connection under boiler which was rectified instantly,... Toon meer
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Lees wat reviewers zeggen
I had a great experience with robert heath heating. They texted me to let me know that I was the next person to be attended to. And the operative takes me through all the steps of what he did as regar... Toon meer
I am completely appalled by the lack of duty of care shown by Robert Heath Heating. My central heating has broken down completely. Despite telling them that I am a vulnerable customer and have three... Toon meer
Professional experienced engineer- arrived on time & was very pleasant . He made sure all was correct before he left & we were more than pleased with his expertise. We would highly recommend the co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Robert Heath Heating is a leading provider of heating, hot water and electrical solutions for the social housing sector and private clients in the UK. We work closely with housing associations and local authorities to design, install, and maintain energy-efficient systems that ensure resident comfort and well-being. We believe everyone deserves a warm, comfortable, and safe home. We're committed to working with our partners to create sustainable communities where residents thrive.
Contactgegevens
264 Burlington Road, KT3 4NN, New Malden, Verenigd Koninkrijk
- 03330141000
- cs@robertheath.co.uk
- www.robertheath.co.uk
4,4
Uitstekend
17K reviews
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Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Didn’t turn my gas supply back on
Didn’t turn my gas supply back on
8 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for reaching out and sharing your feedback. As we would like to investigate what has happened here and help get this resolved for you as a matter of urgency, could you please email our customer service team directly at CS@robertheath.co.uk with your details? Best regards, Elise
Very Helpful and Professional
Very Helpful and Professional. Fixed the issue and ran through the changes with me and I was all set with the new heating system for my house. Would recommend
8 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback! We are thrilled to hear that our engineer was helpful and professional, and that you are now all set up and comfortable with your new heating system. It is always our aim to ensure our customers feel fully informed and happy before we leave. We truly appreciate your recommendation. Best regards, Steffan
Robert heath came to fit a new boiler…
Robert heath came to fit a new boiler and I have say what a amazing job the engineer did very professional kept everything neat and tidy and kept me informed about what was happening highly recommended.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful review! We are absolutely delighted to hear that our engineer did such a fantastic job fitting your new boiler. It is great to know that you found him professional, tidy, and informative. We truly appreciate you recommending our services. Best regards, Elise
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are thrilled to hear that you found our service to be friendly, knowledgeable, and efficient. We always strive to provide the best possible care for our customers, and your kind words truly mean a lot to the team. Best regards, Louise
Thank you
Thank you. I got messages saying you were arriving. You arrived did the job were cheerful and efficient. Thank you
7 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are thrilled to hear that you were pleased with the service and that our engineer arrived promptly and kept you wellinformed. We always strive to be cheerful and efficient, so it's wonderful to know we hit the mark for you. Best regards, Jennifer
Excellent service
Excellent service. Knowledgeable engineer solved problem. Very pleased.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback! It is lovely to hear that our engineer was able to resolve your issue and provide you with an excellent experience. We truly appreciate you taking the time to share this with us. Best regards, Kat
Great service friendly an professional.
Great service friendly an professional.
7 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely review! We are delighted to hear that you experienced great service and that our team member was friendly and professional. We truly appreciate you taking the time to share your positive experience with us. Best regards, Tom
Excellent service from Robert Heath…
Excellent service from Robert Heath Heating Limited today. I only have electricity in my property, and their engineer was fantastic at servicing my electric system/heat pump. They were highly professional, arrived on time, and knew exactly how to handle electrical heating rather than just standard gas. My home was left spotless. Highly recommend!
7 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful review! We are absolutely delighted to hear that our engineer provided such a professional and knowledgeable service while servicing your electric heat pump. It is always great to know when our team leaves a home spotless and our customers are happy. Thank you once again for your high recommendation, and please do not hesitate to reach out if you need anything in the future.Best regards, Jennifer
Antwoord van Robert Heath Heating Limited
Thank you so much for taking the time to leave us such a lovely review. We are delighted to hear that you found our service to be efficient and accurate. It is always wonderful to know we are getting things right for our customers. Best regards, Louise
I had my annual Gas check 6 October…
I had my annual Gas check 6 October 2026 . He was here at 8 o’clock and it was such a lovely nice surprise. I had got the same gentleman Dean that I had last year. Very pleasant got on what you had to do replace two fire alarms smoke alarms tested them so it’s all peace of mind . Clean worker very friendly so very happy. 😊
6 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful review! We are thrilled to hear that Dean provided you with another great experience for your annual gas check. It is always lovely when customers get their preferred engineer back, and we will certainly pass on your kind words about his professionalism, friendliness, and cleanliness to him. We're glad you have that extra peace of mind for the year ahead. Best regards, Jennifer
James, nice guy, knowledgeable and efficient.
The visiting Engineer. James, was knowledgeable and efficient. He identified a fault in our air source heat pump and made the necessary arrangements for the correct parts. The company follow up was very good and communicative. James returned to get everything up and running. I shall certainly return to thus company for future servicing.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful review! We are thrilled to hear that James provided such a knowledgeable and efficient service, and that you were impressed with our communication and followup. It is always a pleasure to know our team has taken great care of our customers, especially with complex systems like air source heat pumps. We truly appreciate your support and look forward to assisting you with your future servicing. Best regards, Steffan
Very nice man
Very nice man , explain to me what to do next time if it happens again
6 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are delighted to hear that our engineer was able to help you and take the time to explain things clearly so you are prepared for the future. We truly appreciate you taking the time to share your experience with us.Best regards, Steffan
Really helpful and brilliant service…
Really helpful and brilliant service really knows what he is doing. Many thanks.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are thrilled to hear that you received such helpful service and that our engineer was able to get everything sorted for you. We truly appreciate you taking the time to share your experience. Best regards, Steffan
Very friendly staff
Very friendly staff, did job as he should have and left.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that our team member was friendly and completed the work efficiently for you. If you ever need our assistance again in the future, please don't hesitate to get in touch. Best regards, Jennifer
Brilliant service from Robert Heath…
Brilliant service from Robert Heath Heating! Called on Saturday, engineer out on Monday on time. Diagnosed the radiator/heating and thermostat fault quickly, came back a couple of days later with the part and fixed it. Very kind, communicated throughout and even set up my heating on the Daikin app on my phone. Can't fault them - great customer service. Highly recommended!
1 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful review! We are absolutely delighted to hear that you received such brilliant service from our team. It's great to know that our engineer was punctual, diagnosed the fault quickly, and went the extra mile to set up your Daikin app. We always strive to provide kind and communicative service, so your feedback means a great deal to us. Best regards, Jennifer
Very helpful and explained exactly what…
Very helpful and explained exactly what was happening. Respectful and polite.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are thrilled to hear that our engineer was respectful, polite, and kept you wellinformed throughout the visit. We always strive to provide a helpful and professional service, and it's wonderful to know we hit the mark for you. Best regards, Kat
Left without hot water
We have been without hot water since Friday 11 September. This means that for nearly four weeks we have been unable to wash properly using hot water or carry out basic household tasks such as washing up with hot water. Despite repeatedly reporting the issue, we are still no closer to having the problem resolved.
We have had multiple engineers attend the property to inspect the boiler. On each occasion, we have been told that a different part is causing the problem, and replacement parts have subsequently been fitted. Unfortunately, none of these repairs have resolved the issue.
We have also experienced multiple occasions where an engineer appointment has been booked but the engineer has failed to attend, with no notification or explanation provided to us. This has caused considerable inconvenience, particularly as we have had to make ourselves available for appointments that have ultimately been missed.
11 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
I am so sorry to hear about the ongoing issues you have been experiencing with your hot water, and the frustration caused by missed appointments. This is certainly not the level of service we aim to provide, especially given how long you have been without hot water. We would like to get this investigated and resolved for you as a matter of urgency. Please could you email us directly at CS@robertheath.co.uk with your details, so we can escalate this to our management team to look into immediately.Best regards, Louise
Heat pump service
Everything was done very efficiently, the engineer explained what he was doing and was very pleasant throughout.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely review! We are delighted to hear that our engineer was able to complete the work efficiently and explained everything clearly while providing a pleasant service. Your kind words mean a great deal to our team. Best regards, Steffan
James was very friendly
James was very friendly, professional and knowledgeable. Great service, thank you :)
5 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are thrilled to hear that James provided you with such friendly, professional, and knowledgeable service. We always strive to deliver the highest standard to our customers, and it is wonderful to know James hit the mark. Best regards, Elise
Harry great engineer really helpful on…
Harry great engineer really helpful on time good at his job
5 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback! We are thrilled to hear that Harry provided you with such helpful and punctual service. We will be sure to pass your kind words on to him. Best regards, Louise
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