Didn’t get the gentleman’s name but he was most professional and helpful- checked boiler pressure, radiator and tap functionality, found a loose connection under boiler which was rectified instantly,... Toon meer
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I had a great experience with robert heath heating. They texted me to let me know that I was the next person to be attended to. And the operative takes me through all the steps of what he did as regar... Toon meer
I am completely appalled by the lack of duty of care shown by Robert Heath Heating. My central heating has broken down completely. Despite telling them that I am a vulnerable customer and have three... Toon meer
Professional experienced engineer- arrived on time & was very pleasant . He made sure all was correct before he left & we were more than pleased with his expertise. We would highly recommend the co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Robert Heath Heating is a leading provider of heating, hot water and electrical solutions for the social housing sector and private clients in the UK. We work closely with housing associations and local authorities to design, install, and maintain energy-efficient systems that ensure resident comfort and well-being. We believe everyone deserves a warm, comfortable, and safe home. We're committed to working with our partners to create sustainable communities where residents thrive.
Contactgegevens
264 Burlington Road, KT3 4NN, New Malden, Verenigd Koninkrijk
- 03330141000
- cs@robertheath.co.uk
- www.robertheath.co.uk
4,4
Uitstekend
17K reviews
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Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Friendly helpful professional…
Friendly helpful professional Gentleman.thorough job.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback! It is lovely to hear that our engineer provided a thorough, friendly, and professional service. We truly appreciate you taking the time to share your experience with us. Best regards, Elise
Friendly and professional service.
Friendly and professional service. Problem solved and I am happy the heating is working now as the evenings go colder.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely review! We are delighted to hear that our engineer provided a friendly and professional service, and that your heating is back up and running just in time for the colder evenings. We always aim to keep our customers warm and comfortable, so this is wonderful to hear. Best regards, Jennifer
A quick response to my call
A quick response to my call . Very professional and helpful engineer called and repaired the fault on my boiler .Also kept informed when the repair would be carried out .
13 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely review. We are thrilled to hear that you received a quick and professional response, and that our engineer was able to get your boiler repaired promptly. Keeping our customers informed every step of the way is very important to us, so we are glad we could provide that reassurance for you. Best regards, Tom
Work was carried out with a very…
Work was carried out with a very professional operative who was so helpful, courteous and informative.
(Thank you)
13 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that you had such a positive experience and that our operative was helpful, courteous, and informative. We always strive to provide the highest standard of service, and it's lovely to know this was reflected during your visit. Best regards, Elise
Patient and efficient
Both the engineer on the 5/10/2026 and the 12/10/2026 was patient, polite, prompt, thorough, placed the order for the repair and booked followed up for the repair with the time that was suitable for me. Thank you
5 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are thrilled to hear that our engineers provided such a patient, polite, and thorough service on both of your visits, and that we were able to arrange the followup repair at a time that suited you. We always strive to make the process as smooth as possible for our customers. Best regards, Jennifer
Would not recommend this company.
They booked a safety check in with me to which I had to book off work and just didn’t turn up. No phone call nothing. When I finally got in touch they said they need to arrange it again. Ok. They came round realised something needs replacing on my boiler no worries. They booked that in for a date. I had to book the date of work again then on this date they rang in the morning said they couldn’t and need to re arrange. Ok. So the next day was today. I’ve booked off work AGAIN. And no one has turned up again. Now they want me to book off another day off work to sit in waiting for them again. Ridiculous and there communication is absolutely shocking. Wouldnt recommend this company at all.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for reaching out and sharing your experience with us. I am so sorry to hear about the repeated difficulties and the frustration caused by these missed appointments, especially regarding the time you've had to take off work. We completely understand how disruptive and inconvenient this is, and this certainly isn't the standard of service we aim to provide. We would really like the opportunity to investigate what went wrong and help get this sorted for you as a priority. Please could you drop us an email at CS@robertheath.co.uk with your details so we can escalate this to our management team? Best regards, Steffan
Gentleman that serviced my boiler let…
Gentleman that serviced my boiler let me know he was on his way was polite and patient with my animals when they tried climbing in his bag.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely review! We are delighted to hear that our engineer kept you updated and was so patient with your furry friends during the service. It is wonderful to know he made the visit a pleasant one. If you ever need us again in the future, please don't hesitate to get in touch. Best regards, Louise
Friendly
Friendly, helpful, well informed engineer. Service of my air source heat pump was thorough and well explained. Happy with the company... Thanks!
Recommended.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that you had such a positive experience with our engineer and that your air source heat pump service was carried out thoroughly and clearly explained. We truly appreciate your recommendation and are delighted that you are happy with our company. Best regards, Louise
He was very friendly and professional
He was very friendly and professional. He arrived on time and fixed the problem efficiently and to a very good standard. I’m very happy with his service.
Thank you!
12 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that our engineer arrived on time and resolved the issue efficiently while maintaining a friendly and professional approach. We truly appreciate you taking the time to share your experience with us.Best regards, Jennifer
A good engineer
The engineer who visited us today was very thorough, and friendly. He has identified a few minor problems which he will attend to as soon as parts are available.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely review! We are delighted to hear that our engineer was thorough and friendly during his visit. We will make sure he gets the parts needed to resolve those minor problems for you as quickly as possible. Best regards, Elise
Come on time told who he was very kind…
Come on time told who he was very kind helpful, felt comfortable with him in my house, told me what he doing
12 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are thrilled to hear that our engineer was kind, helpful, and kept you informed throughout the visit. Making you feel comfortable in your own home is always our top priority. We truly appreciate you taking the time to share your experience with us. Best regards, Jennifer
Very professional
Mark, my engineer, was polite, friendly and a wealth of knowledge. He explained all the elements of my Daikin heating system in a way that I understood and had enabled me to make informed choices about how I get the best from it.
Very professional and highly recommended.
2 oktober 2026
Review zonder uitnodiging
The original date booked for the…
The original date booked for the service was changed the day before which was a little inconvenient. However David arrived earlier than expected on the revised day and completed the service in good time to allow us to carry on with other arrangements. Good feedback was provided to us and David was very efficient in carrying out the necessary work.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for taking the time to share your feedback with us. While I apologise for the initial inconvenience with the date change, I am delighted to hear that David arrived promptly and completed your service efficiently. It is wonderful to know that he kept you informed and made the process smooth for you. We truly appreciate your kind words and are very glad you are happy with the service provided. Best regards, Louise
Absolutely brilliant service
Absolutely brilliant service. Very professional and hardworking staff with a very friendly and helpful demeanor.
A fantastic boiler installation job. Top notch.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your fantastic review! We are thrilled to hear that you are so happy with your new boiler installation and that our team provided you with a professional, hardworking, and friendly service. We always strive to deliver topnotch work for our customers, and it is wonderful to know we hit the mark for you. Best regards, Jennifer
Punctual, prompt, professional and polite
I have a heat pump installed by Octopus Energy engineers 2 years ago still under warranty. Initially Octopus Engineers came out and inspected the system which required Daikin parts and engineer as Octopus doesn't stock parts. Initially Octopus said i had a 2 weeks wait for a Daikin engineer. But once the appointment was booked Daikin the replacement parts was delivered to the property within days and the booked Engineer arrived a couple days later as I had to rescheduled appointment. When the Engineer arrived he was punctual , polite and professional asked for the delivered part , and did what he had to do reststarted the system and did some checks and explained what had been done he was done within an hour. My home is nice and cosy again.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for taking the time to share such a wonderful review. We are delighted to hear that your engineer was punctual, polite, and professional, and that your home is nice and cosy once again! We always aim to provide a seamless and efficient service, and it's great to know we hit the mark for you. Best regards, Kat
James was very professional
James was very professional, polite and very thorough in completing the service on our Daikin ASHP, he kept us well informed on what he was doing and why.
Great job done, completed timely and competently.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that James provided such a professional, thorough, and informative service with your air source heat pump. We always aim to complete our work to the highest standard, and it is lovely to know James hit the mark. Best regards, Tom
He did a very good job,thanks very …
He did a very good job,thanks very much.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are thrilled to hear that you were happy with the service provided. We always strive to do our best, and your kind words mean a great deal to our team. Best regards, Louise
Very good
Very good, prompt service, informative person that explained the problem, very happy.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful review! We are delighted to hear that you received a prompt service and that our engineer was able to clearly explain the problem for you. Ensuring our customers feel informed and well cared for is always our top priority, and it is lovely to know we hit the mark. Best regards, Tom
Daikin ASHP annual service…
Engineer carriedbout the ASHP service as expected. Appeared to have knowledge and experience of the appliance and professional throughout.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are delighted to hear that our engineer carried out your ASHP service to a high standard and that their expertise and professionalism shone through. We always strive to provide a knowledgeable and courteous service, so it is great to know we hit the mark for you. Best regards, Tom
Result not fixed after two weeks of…
Result not fixed after two weeks of waiting for hot water and heating. Came to replace the tank, was told need to pop out for parts, was less than 5 minutes but sat in van for 20 mins for lunch. Came back in said sold the tank for £170 round the corner as was full of limescale. Once new tank was fitted said water is coming through the ceiling again, ran upstairs and informed him. Was told been sorted go back downstairs. But few hours after, water still coming through ceiling.Now had to call again and sit and wait.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for reaching out and sharing your feedback with us. I am so sorry to hear about the ongoing issues you are experiencing with your heating and the distress caused by the water leak. This certainly falls well below the standard of service we aim to provide, and I completely understand your frustration. We take matters of this nature very seriously and would like to have our management team look into this urgently so we can get things fully resolved for you. Please could you drop us an email at CS@robertheath.co.uk with your details so we can investigate this right away?Best regards, Steffan
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