Rowland Homes Reviews 

Really happy with the finish of the house and the aftercare has been brilliant.
A particular thank you to Stephen in Sales at Sandpiper Grange in Cottam, he was superb with my move and helped in every way he could. Harry, the assistant site manager has been very good with his communication and carrying out the small list of snags we have.
Incredibly happy with our home.

Thank you so much to Andrew at Heritage Park Garstang for all your help, advice and guidance from my first enquiry to completion. Nothing was ever too much and no question too silly. For a first time buyer, you made the process so easy. Thank you.

Not happy with the customer service - we had an issue in the first months after buying the house, I was told to wait and the issue was going to get fixed itself with the time- ok, we wait, but nothing changes. After a year we raised our concerns again, the site manager agrees it is an issue but we don’t hear after following up. Then I have chased it this year again and they now tell me that my 2 year warranty expired and they can’t help. Great, isn’t it?

Update March 2023 !! Yes it’s taken almost 18 months to get to this point so I’ve put this update as a new review, please read my previous review and those of home owners who live in their homes not just those who have recently completed the buying process so you can make an informed decision and make note of points that may be relevant to your house purchase. If you have purchased I advise a professional snagging company report would be money well spent.
I had a visit today that involved checking if the expanding foam used to seal the gaping holes is present (facia plates left in the wall cavity behind radiators) I’m told the extreme cold in top floor room that is inhabitable is result if not balancing the central heating efficiently, despite advising that neighbours in Townley 3 storey homes also have same problem. Other issues I tried to raise wouldn’t be discussed. ( eg drive not 2 bricks below damp proof/ French door not fitting correctly- a locksmith said either hinges are misplaced or he’d go as far as saying it’s the wrong door for the casement ) Not a complete waste of time as I have been told RH will not revisit any of the other issues I have raised and can do no more, it has shown I have exhausted their complaint procedure and I will now take a different route
I will update when I have progress

Sent from my iPhone

Bought a new little home for my son at Levens View ,Ulverston .First time I have bought a new or even newish house and was expecting the whole process to be a little fraught.Credit where credit is due-from Jordan in the sales office to Tony and Tim in the site office, electricians and fitters on site-Everyone has been extremely courteous,polite,and helpful.I would definitely recommend this company to others.

Rowland Homes Sandpiper Grange.
We have just reserved our dream home on the above site with Stephen who has been AMAZING!
Helpful, courteous, kind and an extremely genuine, caring man.
We have love working with him to get our dream home process on the go. Angie & Lee

We purchased our first home from Rowland Homes at Levens View. From the start, the sales representative Jordan was absolutely brilliant. The purchasing of the property was hassle free, he kept us up to date with the build status and was very transparent throughout the whole process. The only issues that we encountered were with painting and decorating, grounds work and minor issues with the kitchen and heating/hot water however, these issues were with different the trades that were contracted by Rowland Homes so were completely separate. Our snag list is well under way too.

Many thanks Jordan!

Not sure how Rowlands get these reviews. Anyway, before they conspire to get this one pulled, any chance they can reply with one word answers to the following?

1. Do Rowlands think the standard of surfacing and in particular Kerb works on Pear Tree Grange is acceptable?

2. Bearing in mind it’s taken three attempts to get to the current state of Shoddiness, I think each customer deserves compensation for the inconvenience thus far, I reckon £250 each is fair enough, do you agree?

3. Are you embarrassed that a new development in an ideal spot has such an appalling finish, despite Kerbing and Tarmaccing being fairly straightforward?

4. Are you embarrassed that even after one of your Directors said the Road contractors were poor, that you used them once again, with the same end result?

**Update** No reply or acknowledgment from Rowlands, the Spraypaint on the Footpath outside the House is still there well over a year after telling them about it, and they are so Customer focused, that a Canopy that leaks every time it Rains is met with the reply that as it’s over two years old, it ain’t their problem. Be warned, as soon as they get your money, you become nothing more than an irritant to them.
Now, they will probably have you believe I’m a moaner, but surely a moaner would have kicked off about the maintenance man getting white ceiling paint on a cream wall - I didn’t.
A moaner would have made them rip out the stairs that don’t fit correctly - I didn’t.
A Moaner would complain about the Garage doorframe that flaps loose every time the door closes - I didn’t.
Currently they are making a 5th attempt at getting the paths and Driveways up to standard, resulting in patchwork Tarmac everywhere.
Buyer’s need to aware of Rowlands atrocious attitude, which is an absolute pity, because the Houses are well designed and really good looking Homes, and I like mine. I pointed out to a Director that they could have an excellent reputation to be proud of if they actually communicate etc, but nowt changes.

We recently moved into Finch Park by Rowland Homes and are extremely happy with our home.

From the early bird reservation to moving in, we were updated by Kiera weekly on the progress of the house build which was really useful for planning our move. Since we have moved in, the site managers have again been super helpful and quick to respond to any issues or snags we had.

We cannot fault the service we have received. We would recommend Rowland Homes to anyone thinking of buying a new build.

We moved in one of the Roland homes new build at their Finch Park development. The process from the initial visit to the sales office to the reservation and final key collection was seamless and smooth. We got support through all the steps facilitated by Kiera. She was absolutely brilliant. The finishing of the house was good except some minor cosmetic snags that were sorted out once it was mentioned to them. I will definitely recommend Roland homes to anyone interested in buying a house.

We have been recently purchased and moved in Rowland property in Finchpark.It is perfect. We are happy with the service of Rowland ,especially Kiera ,she has been amazing throughout the whole purchase process from early bird reservation and she always keep us uptodate with every stage and was very professional and knowledgeable when responding to our queries and questions. Kiera has excellent customer service skills and made us feel valued customers.
When we had home demonstration Andy ,from site management team explained everything well .After collecting the keys, Simon and Neil ,from site management team came to sort the snags,we have only few snags and they are working on it.We would definitely recommend Rowland homes…

My husband and I purchased a house from Finch Park Development in Mosley Common. Kiera has been amazing throughout the whole purchase process. We were always up to date with the build stage and Kiera was very professional and knowledgeable when responding to our queries and questions. Kiera has excellent customer service skills and she always made us feel valued customers. When we collected our keys and site management took over, all 3 Gents from Site Management Team (Simon, Neil and Andy) were fantastic sorting out the snagging. I will definitely recommend Rowland to my family and friends. 5 stars from us!

Completed today on a house on the Leyland \Farington development. Very happy with the property and Andrew the salesman has been brilliant all the way through, approachable and always happy to help. He has helped the process be as smooth and stress free as you could hope it to be.

We recently moved into our Rowland home at Levens View Ulverston. We are generally happy with our house on this lovely new development. Jordan,
the salesman has given us outstanding customer service throughout our journey.

We had a few snags as you do with new builds, but we are pleased to say that these are now being resolved. UPDATE We have been in our new home for one year now. Still a few issues have not be resolved. The roof ridges above our garage is a mess. Two cracked ridge tiles on main roof. This was pointed out the week before we moved in! This has just been resolved. Our patio doors did not fit properly. Someone was sent to adjust them. But they soon got misaligned, to the point where we had to fill the gap with draft excluder to prevent cold air entering or heat escaping. We recently discovered a leak under basin in cloakroom. The plumber came to have a look but was unable to fix the problem! We are still waiting for plumber to come back. The leak has slightly damaged skirting boards. Had two new build properties in the past, build by Beltway Homes , where a small amount of snags were put right before we moved in.

Shocked at the whole process and attitude from the staff and management towards a potential customer.

Been waiting all year for a price release to which we were given a call by the sales rep a week before expected release date to tell us the 'good news' that the plot was to be released at expected price, completion date and within the 'Help-to-buy' price bracket.

No less than a week later and after having followed up ourselves were then told that the plot is going to be above the expected price and beyond the required build date.

We were not provided any other alternative other than to pay the price or cancel whereas others on the same site were provided other options. Judging by some of the other reviews on here, we're not the only ones this has happened to.

I bought my first house through Rowland homes, what a mistake from the day I moved in I have had nothing but problems. A huge snagging list that included a new bathroom and re tiled during to tiling over the wrong tiles they put in. New carpets, 3 leaks , holes in the walls, holes in the felt broken tiles on the roof sloppy mastic work, garden was a weed filled sloppy muddy mess,windows and doors that do not close and in some cases do not open decorating not done, generaly the whole house was and still is a mess my patio doors have also since broken. I have been living in the house for 12 months now and still have out standing snags to finish after constant nagging to the site foreman been lied to and let down time after time even booking time off work so jobs can be done and not have them turn up to fix the work.shoddy workman ship through out. With none of the extras I had paid for done when I moved in. I have still not managed to decorate 12 months down the line due to work still needing to be done! This is not just the case for me it seems the be the norm after talking to my neighbours that are also waiting on things to be sorted in there homes.
My advice is stay clear and buy a reno as you will have just as much work to do in that as your so called new build! If you are buying one pay for someone to check the snags as they hide lots of shoddy work and be prepared for a long wait and to be lied to lots!
This is the Rowland homes site in Ulverston.

Updated 16/12/22
All snags finally completed after dealing with Beth from the customer care team who was a great help and arranged for the final snags to be sorted. Now Looking forward to decorating our home.
Thank you Beth.

I remember the first time we walked into the sales office at the Cottam/Preston site and soon as I spoke to Steve I knew he was the guy we’d do business with.

Having been around a few of the sites that day, he applied himself very professionally, mixed with a bit of Wit thrown in to make experience more fun and relaxing. He didn’t pressure us and something worked as I already had my eye on on our dream house.

We were in the process of completing the transfer of contracts for our new home in January, but we did have a few hiccups on the way. Our house sale fell through so we had the pressure of selling our house all over again and getting Rowland to give us more time and patience whilst we started from scratch.

Due to solicitor issues at both ends we could of easily lost the house.

At the latter stage Steve seemed to go out of his way and went above and beyond to reassure us and we felt he was on our side pushing it over the line. He got involved with our technical issues and help to push everything in the right direction. For once we felt more than just a sales pitch and he genuinely made it very personal as could of easily replaced us with another buyer.

Overall Rowland seem to put the extra effort in, even Jordan up in Levens view (Ulverston) always made us welcome when we went to view the showroom to our type of house.

Hopefully (fingers crossed) we should be moving into our new property in August when building should be complete, and as promised is on schedule.

Sandpiper residents.

I purchased a house on the Rowland Finch Park development, and everything was progressing fine until close to the due date, and then the pressure tactics and threats of them selling the house to someone else start if you're not able to meet Rowlands demands

We had the demo 7 days before we moved in & already noted issues that probably should have been done before they do the "big reveal" on your brand new house.

They did a great PR job around how helpful they would be following moving in that they'd be around to resolve snags and issues - after 8 months in our property we're STILL waiting for issues to be resolved that could have been easily completed months ago.
They consistently make appointments, then either don't show up at all, or on time or move them when they're supposed to have started, and thats only when you can get hold of them or get them to commit to a fix. It seems their priority is getting the other houses built to take as much money as they can

I suppose everyone goes through this with all the other property developers when they buy a new house, but as this is the first new house I've bought, I have no basis for comparison, but the follow-up after buying the house could be massively improved in my opinion

**EDIT** The review seemed to kick start them in to action for about 2 weeks, and it's gone all quiet again now. You'll see that "Customer Care" have said to email them in their response, but all they do is pass on your email to the site team who do nothing with it - hardly customer care

We purchased our house on the Levens View estate, we first saw the sign that the estate was being build and contacted the sales executive Jordan, we were unsure which type of house we wanted to buy so visited different sites to have a look, Jordan was a font of information and advice he arranged any visits we needed. We did chose a house and have lived here for 11 months now, Jordan was so enthusiastic and professional, he is a credit to your company. All the people who work at the site are very helpful, we love our house thank you.
Lynne & Paul

Purchased this house new in 2018. Quality issues from day one. Ive just taken up my stairs carpet to renew and have now found some treads are damaged under the carpet they supplied. The repairs they made have given way and treads are moving. Have decorator booked to come next week which now isn’t great timing. ROWLAND homes quality control needs getting a grip of. I’m a site manager my self and would be embarrassed to hand over a house in such a bad state.
I never got a invitation to snag the house before completion . I wonder why???