The unit I received, as a birthday present, was faulty and yet the company do not want to help by replacing or refunding. It is a Kartell Componibili, and two of the sliding doors do not open with... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had been eyeing on the elephant chairs for almost a year but was put off by negative comments here. Glad I went ahead. The chairs arrived beautifully and are totally valued for money. It took... Toon meer
Ordered before looking at reviews and then got worried! We ordered a chair, it arrived in approx 10 days, the website says .co.uk but the items are shipped from Sweden or Denmark - we didn’t get charg... Toon meer
Extensive products at good prices but I had an unsatisfactory experience when attempting to return an item. You have to email to arrange a return, you can't arrange it on the website. It was ten days... Toon meer
Bedrijf heeft geantwoord
2,9
Gemiddeld
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After waiting months for our rug
After waiting months for our rug, it turned up yesterday and it’s the wrong colour. An absolute joke
4 juni 2024
Antwoord van Royaldesign.co.uk
Dear Customer,
thank you for your review.
We are sorry to hear this. We have sent you an email requesting more information look forward to helping you further with this.
Kind regards,
Royal Design
Amazing cups, quick delivery
High quality cups, packed well. Really happy with the purchase. Quick delivery.
4 juni 2024
The driver left a message to say he had…
The driver left a message to say he had delivered it next door. everything straightforward and efficient. Thank you 😊.
31 mei 2024
Speedy delivery and perfectly packed
Speedy delivery and perfectly packed! Will use again no shadow of a doubt
28 mei 2024
Poor customer service
We bought two mills ( salt and pepper) one of them broke few days when we tried to refill it for first time. So we sent email to customer department, no reply, sent another one with picture, but the same, no reaction. So we did try to sort it out via Paypal and they said item is as described!!! well it is as described but it is broken, this is the whole point. Poor customer service avoid this company
3 maart 2024
Review zonder uitnodiging
Antwoord van Royaldesign.co.uk
Dear Customer,
Thank you for your review.
We are very sorry to hear about the issues experienced and we would like to review this further. Unfortunately we cannot see which order this refers to so have sent a request for more information which we kindly ask that you respond to.
Kind regards,
Royal Design
Lovey product -good communication and…
Lovey product -good communication and quick delivery!
23 mei 2024
Great communication and tracking…
Great communication and tracking details. Customer service picked up straight away and explained delay when I called. Item as described and I love it. Will definitely be purchasing from here again.
22 mei 2024
Delivery was a little late but I…
Delivery was a little late but I received a quality product at a cheap price and the pots are great
21 mei 2024
Poorly packaged, damaged on arrival
Extremely poorly packaged so product leaked everywhere. Took photos and was advised to email but still waiting for a response. Very disappointed with the order so will just have to avoid in future and shop from elsewhere.
14 mei 2024
Antwoord van Royaldesign.co.uk
Hi,
Thank you for taking the time to leave a review, it will help us get better.
We apologise that we have longer answering time at the moment with emails and you have not received a response from us.
I have now answered your email and given a proposal for a solution to your complaint case.
We appreciate you feedback.
Have a nice day!
Kind regards,
Royal Design
An Expected Delivery
I think it’s asking a lot to get excited by the delivery of something I ordered a couple of months ago, but the item duly arrived as expected, well packaged and as predicted.
13 mei 2024
Still waiting for a contact reply
The company invites contact via email but you cannot click on it and when you paste in the browser you get apologies for expected long waiting time. Well I waiting nearly a week and sent another set but so far no answer at all. Apparently they expect us to call on the telephone and hang around for hours. Makes you wonder what their delivery times are like.
6 mei 2024
Review zonder uitnodiging
Antwoord van Royaldesign.co.uk
Dear Customer,
thank you for your review.
You are welcome to contact us via email or phone. At times we may have longer response times via email and it may be quicker to contact us via phone instead where our customer service team generally responds within a few minutes during our opening hours. Weekdays 9 am - 3 pm GMT.
We are sorry that you have had a longer wait for a response via email. Our customer service team has sent you a response to your query today.
Kind regards,
Royal Design
I’m have purchased 10 tableware from…
I’m have purchased 10 tableware from the website. 3 of the items are completely broken when I have received.
11 mei 2024
Antwoord van Royaldesign.co.uk
Dear Customer,
thank you for leaving a review.
I am very sorry to hear the order was subject to transportation damage. We will of course help you handle this claim and have sent an you an email regarding this today.
Kind regards,
Royal Design
Good communication and personal touch
Communication was good and we were kept informed of delivery date. Appreciated the personal response.
10 mei 2024
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